GR 185 36 Piraeus, Greece Can I bring food or drinks on board after my excursion? Get help and support whether you're shopping now or need help with a past purchase. New Zealand: 0508 4278 473, MSC Cruises Suite 532, 5 Lime Street What credit\prepaid\ debits cards are accepted? Benjamin Franklin - Col. Escandon Yes, provided that the miniclub staff is notified one day prior to the excursion. Today, the company stands for 1,350 employees, 9 offices, 21 ports, 31 terminals, 49 weekly services and 89 inland ramps. Do you have medical services for children? Scooters must be stored and batteries recharged in your cabin which is fitted with 110V sockets (US type sockets) and 220V sockets (German type sockets)avoiding to connect when using the hairdryer. Get you new passport, passport renewal, child passport, or lost passport at our new Broward County location now. We will contact you via email, SMS or WhatsApp to let you know our latest offers and cruise products that we think might be of interest to you. For more detailed information on your cruise ship embarkation process please. 5 rue Barbs Box 3727 Spokane, WA 99220-3727 Connect on social media. Mr. Vago began his career in the family business, Franco Vago SpA, one of Italy's leading transport companies. How can I activate the devices once on board? Swimming caps are optional, but flip-flops should be worn around the pool (and can be purchased in the shops on board). Where is Satellite Internet Access available on board? Prior to reaching the cruise terminal, guests are advised to label their luggage using the tags received with the cruise ticket, and hand it to MSC staff at the terminal. Are there cabins for passengers with disabilities or reduced mobility? People I have dealt with in the past on a complaint was their customer service manager Rachel Green. Yes, all packages have no data limits. Please note that each guest is also responsible for securing any necessary visas and immunizations. MSC Cruises Address: 6750 N. Andrews Ave., Suite 100, Ft. Lauderdale, FL 33309 Phone: 855-263-4259 Email: msccustomerservice@msccruisesusa.com Norwegian Cruise Line Address: 7665 Corporate Center. Yes, MSC Voyagers Club membership is open to all ages. Opening hours are listed in the Daily Program programme sheet which is delivered to the cabin each day. MX Customer portal Porque en MSC nuestra prioridad eres t, seguimos en constante evolucin. There is also a voice system in lifts on Fantasia and Musica class ships that announces the floor in English. And MSC wanted it wired in cash. The majority of excursions are fully accessible, however we would recommend that all our guests to read-through the programme of available tours at the Excursion Office on board. Toys and water will be provided by our staff, while we'll keep out personal belongings as an additional safety measure. 13, District 1 Also a limited number of cots and highchairs are available on board, although please be prepared for increased demand for these during the high season. The evening performance is announced in the daily on board programme, which is delivered to the cabin. For requesting medical assistance on MSC Cruises-booked flights: If your flight is operated by one of our partner airlines, please request medical assistance via that airline. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Contact details. MSC Cruceros It is MSC Cruises way of rewarding its most loyal customers. Yes. What are my main duties as a parent/ legal guardian with a minor on board? All on board purchases are made with a personal cruise card so there is no need to carry cash or credit cards. All MSC Yacht Club guests (on board MSC Divina, MSC Splendida and MSC Fantasia) can enjoy private shopping opportunities, exclusive viewings of selected jewellery in their suite and personalized delivery of purchased items to their suite. There are ad-hoc programmes designed for every age group, as well as sports competitions, contests, quizzes, treasure hunts, and games in the swimming pool. 877-665-4655. Members can update or confirm the contact details in the MSC Voyagers Club online personal area or through the Web Check-in. With a guest capacity over 5000 passengers, MSC Seaside and MSC Seaview add a game-changing element to MSC our fleet. On these ships it is possible to book your preferred seating. H-1051 Budapest,Hungary http://www.cdc.gov/zika/ Are there wheelchairs available to passengers? Columbus, OH 43228 Toll-free: 1-800-645-7270 Fax: 1-800-255-5067 Elkhart, IN 2509 Laura Ct. Elkhart, IN 46517 Toll-free: 1-800-645-7270 Send us a message or call (630) 833-0300. Don't have an account? MSC Babycare (dedicated to babies and toddlers under 3 years old) will temporarily be unavailable on board our ships. Cuba, Iran, Myanmar, Sudan), Certain weapons, e.g. VGM Mis-declaration Fee: $300 per misdeclaration, per container. I don't have a eMail address for customer service since I contacted them only via phone 3-times, never by eMail. loan@membersourcecu.org; Business . Check-In closes 90 minutes before the ship departure time, except for American ports, where Check-In closes two hours before. Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays. The Transparency in Coverage final rule, released on October 29, 2020, requires health plans and issuers to publicly disclose pricing information via machine-readable files (MRF). CC Help Jenn Sat: 9am to 1pm. Mediterranean Shipping Co. USA Inc. Yes, Babys and Infants aged 2 and younger will be carried free of charge. Thank you for visiting our site and we look forward to seeing you on board soon! Currently, there are no US terminals with a NO VGM No GATE policy. Home; Forms; Contact us; Request For Proposal Form Contact us. The following links provide the directives and/or guidelines: International Plant Protection Convention:https://www.ippc.int, FAO:https://www.fao.org/plant-health-2020, For Detention, Demurrage and Per Diem charges kindly check the files below or click. In cash Any amount deposited in cash and not spent during the cruise will be reimbursed in cash at the Reception - Guest Service on the final morning before disembarkation. Welcome to MSC, this site is screen reader friendly. Guests who wish to find out additional information about the Zika virus should either contact their health care provider physician or visit the CDC Website: What happens in the event of rough seas or bad weather? 80339 Mnchen. Closed everyday 13:00pm - 14:00pm, 2023 MSC Cruises S.A. All rights reserved. MSC Modern Slavery Transparency Statements. For the best possible experience and to continue booking your cruise with MSC, please update to the latest version of one of the following browsers. Fax: +371 67331674, MSC Cruises the Netherlands B.V. Your browser may be out of date or not compatible with our new site and may not be secure. Accepting the U.S. Coast Guards declared equivalency, whereas they have confirmed that the existing terminal weighing practice for on-dock scales in the United States is compliant with SOLAS regulation, all U.S. marine terminals are now allowed to use their certified scales to record the VGM. What can babies and small children eat on board? Schedule Update - Trade Asia to USA and Canada, MSC Customer Advisory, Service updates, Asia, Americas, Schedule Update - Trade Asia to North Europe, Earthquake in Trkiye - Impacts on Operations and Services, Europe, Shipping Solutions, Inland and Logistics Solutions, MSC Customer Advisory, Service update, Asia, United States, EU Price Announcement Tradefrom India & Pakistan to Europe, Transpacfic Services Update - Amberjack & Emerald, Africa, Service update, Shipping Solutions. Key Contact Mobile/Cell Number ; Customer Service Export: Steve Overton (1) 773 957-9309: Tamra Smith (1) 562 234-2733: Customer Service Import: Louis Feliciano (1) 562 229-8365: James Lester (1) 562 293-6936 Documentation Tracy Sha (1) 385 434-9662 Emmanuel Leprettre Can a passenger with reduced mobility travel alone? With the Browse & Stream package it is possible to use video calls, stream music and videos. MSC Cruises has built large theatres on all ships to ensure every guests has a comfortable, quality seat. For more information regarding the Saudi Arabia & Red Sea Cruises click here. Join before the cruise and earn 100 bonus points! Work at MSC Other enquiries Back to Top COUNTRY-LOCATION / LOCAL OFFICE Office details Doing business together Solutions Local information E-Business Sustainability myMSC Get to know us Newsroom Careers Contact us Headquarters: +41 227038888 info@msc.com Chemin Rieu 12, 1208 Switzerland Phone : +972-4-8549046 If you need more lookups, . Support is available by phone, email or the contact form, Monday through Friday 0700-2000 EST (closed on federal holidays). Link:https://www.msccruisesusa.com/en-us/Contact/Contact-Us.aspx, If you have a current booking number you can correspond through:MSCExistingReservations@msccruisesusa.com. Instead, internet connectivity on board is provided by links between the ship and communications satellites in orbit far above the Earth. When at sea, it is not possible to access the internet using a high-speed broadband connection as you would on land. You should make sure that your debit/prepaid card is enabled for use abroad. Phone +18003104060 Booking Desk - West Coast. Are there additional costs for the performances? Rachel.green@msccruises.co.uk. Busca y analiza las opciones de trnsito . Web: www.topkinisis.gr, 83, Iroon Politechniou Avenue. Ground Floor, Al Fadi Building, 21, Mecca St, MSC Lebanon Cruises Division Your browser may be out of date or not compatible with our new site and may not be secure. You will be able to leave a comment after signing in, By Properly store and cover the pallets, dunnage, crates etc. Our customer service staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. Get the latest business insights from Dun & Bradstreet. Phone: +36 1 209 2110/105, Cruiselines Agency Ltd (MSC Partners) Our Kids Club and family activities will welcome kids and parents in a healthy and safe environment fun and enjoyable experience. Online chat available from homepage. I tried customerservice@msccruisesusa.comand it got bounced back as invalid. As a result, for example, all cruise ships must have regularly-checked lifeboats, life rafts and life preservers for every person on board, plus a specified minimum additional capacity. Join before the cruise and earn 100 bonus points! Thank you for visiting our site and we look forward to seeing you on board soon! In the context of the U.S. Customs Trade Partnership Against Terrorism (CTPAT) program and in line with guidance from many government agencies Agricultural Security Minimum Security Criteria, the U.S. Customs and Border Protection (CBP) Customs Trade Partnership Against Terrorism (CTPAT) Maritime Security Unit (MSU), along with representatives of U.S. Department of Agriculture (USDA), Animal and Plant Health Inspection Service (APHIS), Australian Department of Agriculture and Canadian Food Inspection Agency (CFI) and various other governments and/or international entities such as theWorld Trade Organization (WTO), and according with the International Plant Protection Convention (IPPC), it has become increasingly important to focus on the prevention of pest contamination of containerized cargo and wood products (WPM Wood Packing Material) in order to mitigate risks such as bio-security and hazards along the supply chain. Localiza tu embarque rpidamente. The Medical Centre is staffed by fully-qualified personnel, and benefits from 24/7 specialist paediatric telemedicine support. 4 - A global concern, and a matter of shared responsibility,by highlighting the importance of the role through collaboration and partnership with authorities with the goal of awareness, to prevent and to maximize the communication and preventive actions by each stakeholder. Some requests may require closer examination from a practical or medical point of view, which will be carried out by a specialized internal committee. Quick Find Contact. Does MSC Cruises offer assistance to passengers with disabilities or reduced mobility? Thank you for visiting our site and we look forward to seeing you on board soon! Bienvenido al nuevo portal de MSC! Halal products(beef, lamb and poultry) may be available on board following former request of the guest at least two months before departure; All on board staff receive special in-house training that sensitizes them to the needs of passengers with disabilities or reduced mobility, and which prepares them to provide any necessary assistance. Once on board register on the MSC Captive portal with the first device you want to use. What kind of on board entertainment is available for the younger guests? Entertainment varies between itineraries. 77-79. 0203 426 3010 Mon - Fri 9.00 - 19.00 | Sat 9.00 - 17.30 Call me Back Home Forms Success Contact us success CONTACT US CONFIRMATION Thank you for getting in touch. MSC Seaside (2017) and MSC Seaview (2018) rewrite the rule book of cruise ship design, blending indoor and outdoor areas to connect guests with the sea like never before. 45, Ananda Coomaraswamy Mawatha, Colombo 07 Member Service Center. The Medical Centre is open at the times advertised in the ships Daily Programme. MSC Industrial Supply Customer Fulfillment Centers Atlanta, GA 6700 Discovery Blvd. We're here to help - if you have any questions about our full line of products please login to chat with our customer service representatives or metalworking experts. To report any missing person or criminal activity while on board, we recommend to immediately dial Tel 99 for prompt assistance (Reception Guest Service). Email is optional. They shall be confiscated and can be taken off the ship to be used while in port. CC Help Jenn Australia: 1300 028 502 Do you have special security for children? Guests should provide a copy of a medical certificate confirming their existing pregnancy. Fort Lauderdale, Florida FL 33309 USA, MSC Cruceros S. A. A diverse variety of performances is programmed for each evening: international musicals, classic and modern songs, dance, mime acts, magicians and jugglers. Embarkation begins at the Check-In time shown on the cruise ticket. Emails can easily go unanswered for ages. In addition to the Form, a medical certificate confirming that the guest is fit to go on a cruise may be requested. Close Window Help for admins of small businesses. All decks and public areas of our ships are accessible to guests with reduced mobility. Please rotate your device to enjoy a better experience. How can I subscribe my children to the Kids clubs? MSC International. Local Contacts USA Contacts. MSC Cruises responsibility with respect to lost, damaged, or undelivered luggage is explained in the Passenger Contract. We're here to help you in any way we can. Andrassy ut 1 Menu. Just contact the Reception - Guest Service or the Matre dhtel for details. For journalists and influencers: Media Relations - MSC Cruises USA . Email lax.booking@zim.com . 5 Roundwood Avenue New customer information. Dimitrie Bolintineanu nr. H-1056 Budapest- Hungary It is extremely important that you always arrive at the port with your e-ticket, including the embarkation form with complete and accurate personal data. We have clear and simple rules to ensure pool safety. I have already cruised with MSC in the past I have booked and I will cruise with MSC. My expectation is MSC will do sweet fanny adams for you. We accept the following debit cards; Maestro, Visa Debit, Visa Electron, MasterCard Debit. Along with leading international experts in the field of Medicine, Public Health and related scientific disciplines we developed our new guidelines to protect the health and safety of our guests, crew and the local communities we visit before, during and after your cruise. Yes. SOLAS VGM Customer Service: 1 800 222 3367, It is illegal to bring the following items into or out of the USA. 34, Cluj- Napoca, 400062 400063, Cluj-Napoca, Romania, Headquarter: 41/14 Tudor Vladimirescu St., 410203, Oradea, Romania, Calea Plevnei nr. . Been dealing with them back and forth for 3 months now over a cruise credit due to positive covid test. In the event of necessary changes, you can repeat the online check-in process in order to re-issue your e-ticket. Uxbridge Repeatedly smoking in non- smoking areas can ultimately lead to disembarkation. 2132 NG Hoofddorp, Biuro Podrozy Niebieska Mila ul. Our Customer Service staff will be happy to guide you around the website, help you make or change a booking, and provide assistance before or after your cruise. The temperature in your cabin can be easily regulated using the thermostat. They have same cruise same days almost same price. Sydney NSW 2000- Australia. You can upgrade to a Browse package with additional devices or to the Browse & Stream package. We accept the following credit cards; Visa, MasterCard, American Express, JCB, and Diners Club. Office Split Therefore, it is our aim to provide you with the MSC Bill of Lading number(s) when the booking is confirmed by MSC, in order to facilitate a sooth ISF filing for you. 04028-003 SAO PAULO - SP -Brazil. If someone is not able to answer your call, please leave a message, send an email, or use the form below. 2019. 15 Noiembrie, 1 Search and reserve activities and then get notifications for your booked events, restaurants, shore excursions, shopping and all the significant information, directly on your smartphone. Phone 800-645-7270 - General 800-753-7970 - Website More Chat Registered users, chat with an MSC Associate right now, MSC Locations We are never further than a click or call away View All, Email customercare@mscdirect.com and receive assistance within 24 hours. Who will handle my special needs request and how will it be treated? rezervari@interra.ro, Str. Due to safety considerations, wheelchairs and scooters cannot be stored in the corridors. Click on the START button and the device used will be registered. Keep in mind that the scooter minimizes the available space within your cabin. Embarkation begins at the Check-In time shown on the cruise ticket. Can I bring my Mobility Scooter on Board? What do you need to know about MSC Cruises policy for travel to regions that have been declared affected by the Zika virus? The following debit cards are accepted: Maestro, Visa Debit, Visa Electron, MasterCard debit Any amount debited to your card and not spent during your cruise will be reimbursed in cash at the Reception - Guest Service on the final morning before disembarkation. 28043 Madrid - Espana, Click here (french website orgerman website) for more details, Altunizade Mah. Yes. 2023 MSC Cruises S.A. All rights reserved. Please rotate your device to enjoy a better experience, Modern Slavery Act Transparency Statement. Executive Contacts. Our Customer Service staff will be happy to guide you around the website, help you make or change a booking, and provide assistance before or after your cruise. We're adding new exciting activities and family game shows that will be available for booking up to one day in advance. Gemaizeh, St. Famille Str. This interference can result in slow response times or even the system becoming unresponsive. Are there excursions accessible to passengers with disabilities or reduced mobility? If you would like any assistance, just give us a call. Guests with food intolerances and/or allergies must inform MSC Cruises of their needs via the Special Needs Form and, once on board, confirm their requirements at Reception-Guest Service and/or with the Matre dhtel. Parking can be purchased through MSC Cruises in most ports of embarkation. A number of things may interfere with this, like storms and large objects that can block the signal, such as steep mountains close to the ship or tall buildings in ports. We're here to help you in any way we can. King Street Wharf Sydney NSW 2000 Every ship in the MSC Cruises fleet has a well-equipped modern Medical Centre on board. Sweep, vacuum, wash the containers and trailers prior to stuffing / loading. Lou Karcanes (1) 609 254-5981 Management Team Contact Information Scope Contact Name Email Phone Number; Customer Service- Export: Wilson Baker: wilson.baker@oocl.com . Never miss what's important and book your activities. The details of the embarkation process change from ship to ship. Read all the information regarding our cruise and itinerary updateshere. Contact Us: Customer Testimonials: Locate Us: Opening Hours: Our History: Modern Slavery Statement : Phone. Luggage will be delivered directly to your cabin shortly after embarkation. Mon - Fri 9.00 - 19.00 | Sat 9.00 - 17.30. Any shipper of record signed VGM will override any VGM derived at or by the terminal. Yes, MSC Cruises and its staff are constantly striving to provide the best service possible for all guests, including those of reduced mobility or disabilities. Phone: + 30 210 3232 501 Customer Service, MSC-34 P.O. The Medical Centre is open at the times advertised in the ships Daily Programme. No, if you activate a device, this device cannot be changed. Two additional larger Seaside EVO ships, representing a further enhancement of the prototype, will have a . Is it necessary to make reservations for the theatre? All MSC cruise ships have a well-equipped Medical Centre, supervised by a ships doctor and other medical personnel. Login Hi, {0} Sign out. Garmischerstrae 7 Why is Satellite Internet Access slower than a normal connection on land? MSC Cruises has obtained a certification from Bureau Veritas to provide gluten-free menus worldwide (food code: 20 ppm) on all ships. If your scooter is larger than the dimension reported for your chosen ship, you should book an H cabin or rent a smaller scooter. On board of the renewed MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica ships, there can be up to three seatings for the evening shows. :1-562-9019400; Fax No. Will call available at our Chicago location Mon-Fri 7:00am-6:00pm and Sat 7:00am-2:00pm. During these periods, congestion can make internet access slower, just as it would on land.