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It happened to me only once, and I was satisfied with Vividseats customer service. Those . Thats not funny. If a re-issue is not possible, you will be refunded the re-issue fee. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. (1) If you bought a ticket to an event that was cancelled, you may already have gotten a credit in your Vivid Seats account that you can use to buy tickets to future events. You represent that you are legally able to enter into a binding contract. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. As our Sales Terms and Conditions state, all sales are final. It offers peace of mind, safety and security., Yeah, sure. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . Class Period: September 29, 2016 to April 1, 2021. The Seinfeld show, originally scheduled for April 2020, had been postponed to August and finally July 2021. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. 2023 Vivid Seats LLC. This site is protected by reCAPTCHA and the Google He paid Vantage $18,536. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. This FAQ explains our general policy and approach. A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. Vivid Seats LLC's $7.5 million settlement of class action claims that it failed to issue full refunds for shows canceled due to the coronavirus won final approval by the Northern District of Illinois. All rights reserved. Its been two years, and its not clear that we will be able to use the credit in 2022 because of the continuing pandemic.. Timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Please provide any additional information about your inquiry. These tickets are marked on the listing as "Zone Seating." This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. And Discover Discover! The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. Event date, times, venue and subject matter (collectively Event Details) may change. Himbergers problem was preventable. Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. You must notify Vivid Seats if you do not receive your tickets within 48 hours of the actual start time of the scheduled or rescheduled event. How Do I Find Out if the Event Is Canceled or Postponed? The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. 100 million sold,100% Buyer Guarantee. If you are a venue, promoter or anyone else responsible for controlling admission to an event, you may not access our site or purchase tickets on this site for purposes of (i) identifying tickets available on our site or the sellers of those tickets; or (ii) revoking or voiding any tickets offered by sellers on this site or otherwise penalizing any sellers for offering tickets on this site. To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. Vivid Seats allows refunds under specific conditions. Vivid Seats is not responsible for lost, stolen, damaged, destroyed or otherwise inaccessible tickets and will not provide compensation for your order if you cannot locate or access your tickets once they are delivered to you. 2021 Vivid Seats Ltd. All rights reserved. Subscribe now. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Cinemark probably wont reopen until July, according to the L.A. Times. The $7.5 million Vivid Seats class action settlement between an events company and ticket buyers who claimed it changed its refund policy for canceled events following the onset of COVID-19 was given final approval by a federal judge in Illinois. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Himberger checked this site for executive contacts but couldnt find any. RYADD was also forced to settle with Virginia authorities over the same practices. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Did the company have to return Himbergers money? Vivid Seats's third-party sellers list and sell the tickets. Vivid Seats shall not be held responsible for any such seating relocations or other changes to the Event Details and will not be obligated to provide a refund or any other compensation. How do I find out whether or not my event is canceled or postponed due to the coronavirus? Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC. Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. An inherent risk of exposure to and contraction of COVID-19 exists in any place or venue where people gather. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. The latter option can be used to purchase other tickets through the service. No agency, partnership, joint venture or other relationship is intended or created by your use of the site. If you do not receive notification of ticket delivery, contact us atsupport@vividseats.comfor assistance. Its going to give more credence to your chargeback claim. For more information, see the settlement website. By the way, if youre stuck in a similar situation as Himberger, you might be entitled to refund under a recent court settlement. Vivid Seats shall not be liable or responsible for any inconsistencies discovered after the 48-hour window has passed. What happens now? Please note that direct sunlight or heat can damage certain types of tickets. AMC Stubs memberships that were scheduled to expire will be extended for the amount of time the theaters were closed.. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. Here are what the top ones have to say. Tickets are typically delivered per this schedule unless the delivery date in the listing is a date in the future (although timelines can vary in individual circumstances): Attendees to live events must abide by the rules and policies of the venue, promoter and anyone else responsible for the event. Our goal is to make your search and purchasing experience as easy and efficient as possible. For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. In order to issue refunds, Ticketmaster must first get approval and funds from our clients. But six months later, Discover found that the charge was valid. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. From among the persons who have been approved on both lists, and in accordance with the designated order of mutual preference, the AAA shall invite the acceptance of an arbitrator to serve. If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. You and ticket resellers also agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois. Do Not Sell or Share My Personal Information. I purchased tickets to an event that has been canceled due to the coronavirus. By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. This policy is necessary because of our status as a live marketplace. Vivid Seats uses your information only as described in Vivid Seats Privacy Policy. The AAAs rules are available at www.adr.org. Ticket marketplaces like Vivid Seats do not control these decisions. On rare occasions when pricing errors occur, Vivid Seats shall not be liable to the customer for this error. NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. What should I do? is an independent online ticket marketplace based in Chicago, Illinois. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Over the last several months, our advocacy team has received several questions about Vivid Seats. If you booked an Airbnb on or before March 14, you will get your money back if your check-in date is between March 14 and May 31, according to Airbnbs website. For cancelled events, Vivid Seats will refund the purchase price (including delivery charges, less possible restocking fees), or will issue a credit for use on a future purchase, as determined in its sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller)). Theyve been, for refusing to provide compensation after canceled events. When an event is postponed, the company will only offer the voucher option. The notes section of the listing, if present, highlights special characteristics of the tickets contained in the listing. This means that the FAA governs, among other things, the interpretation and enforcement of the parties arbitration agreement and all of its provisions, including, without limitation, the Class Action Waiver. A large volume of tickets are listed on the Vivid Seats Marketplace, and Vivid Seats makes every effort to prevent pricing errors. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. info@TicketPurchaseSettlement.com. General Terms 28. It wasnt much of a dispute resolution. . You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. Live Nation created the Ticket Refund Plan amid coronavirus cancellations. Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. You and Vivid Seats also agree that for disputes or claims where both injunctive relief (including public injunctive relief) and non-injunctive relief are sought, You and Vivid Seats will first submit the dispute or claim for non-injunctive relief to arbitration pursuant to this Arbitration and Dispute Resolution section. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. Whats going on here? Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. I couldnt even find out if they offered a credit or refund, he says. Events may be canceled by the team, venue, performer, or promoter. . In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. I know my next step wasnt what you advise, but I went to Discover for relief by filing a credit card dispute, he says. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. Donate all or a portion of your ticket that will go directly towards ensuring our festival for 2021 while continuing our support for artists and educators; apply your refund towards a 2021 Revival Membership a new and onetime offer weve created specifically to ensure our future and provide these members with 3-day tickets to the 2021 festival (remaining memberships will be offered to the general public directly after the request period); or receive a 100 percent full refund if desired., Glastonbury has also been canceled. We may, at your request, ask the seller to re-issue your tickets. By purchasing tickets from us, you understand that you may be denied entry if you do not sign such waiver and such denial of entry will not be the responsibility of Vivid Seats. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Please contact the claims administrator if you have any questions. It also means that the Vivid Seats Marketplace is not the ticket seller and the listed tickets are not listed by Vivid Seats on behalf of any venue, promoter, team, league or organizing group. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Claim Form: Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Case Name: Use them to avoid the scummy practices that some companies use to draw in customers. SXSW has, in effect, shifted the burden of the COVID-19 pandemic onto festivalgoers individuals who in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred, the complaint reads, according to Billboard. Ive written several stories about shows that kept getting postponed. Learn More. Buy directly from the venue. Class Action Waiver: To the fullest extent permitted by applicable law, you and Vivid Seats each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTYS INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (Class Action). This article was published on March 29, 2022, and updated on April 27, 2022. Credits expire on December 31, 2022. Disneyland has the same policy if you have a passport to Disneyland and youve paid in full, the expiration date will be extended, according to its website. View Privacy Policy. You do not have to do anything to receive this credit. Disney is waiving all cancellation and change fees up to the date of check-in for reservations with arrivals through June 30.. Users of this site acknowledge that they do not acquire any ownership rights by using the site. Himbergers case is about more than a company that tries to keep your money. i Our wait time is longer than normal. How do I get my compensation? IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE 1542, WHICH STATES: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY. If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. Will I receive compensation if my event is rained out, postponed, or rescheduled? Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. Livid With VividHow To Demand a Vivid Seats Refund. Use DoNotPay To Get a Quick Vivid Ticket Refund. Event Specific Terms 3. VIVID SEATS IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats that you otherwise would have been obligated to pay under the AAA rules. So you have to live in California to get your money back. We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. They tried looking for another ticket, but since it was very last minute (literally like.minutes before the show) I asked for a refund and they issued it within the next day. Any buyers whose tickets have been cancelled pursuant to this paragraph shall receive compensation for such cancellation as described above. If you do not opt out within thirty (30) days, then you accept all terms and conditions of the arbitration and dispute resolution procedures described above. All AMC Stubs AList member accounts have been automatically paused while our theatres remain closed, according to AMCs website. You and Vivid Seats EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. Privacy Policy and For postponed events, you will need to hold onto your tickets for now, As always, we encourage customers to follow our. . We are the sole interpreter of this sites intended and acceptable use. Vivid Seats is giving customers a choice: they can get a refund on their ticket price for any canceled or postponed event, or they can get a voucher good for 120% of the value of the ticket. Any request for payment of fees by Vivid Seats should be submitted by mail to the AAA along with the Demand for Arbitration, and Vivid Seats will make arrangements to pay all necessary fees directly to the AAA. Taking legal action such as filing civil or criminal charges or seeking an injunction. FAQs. Vivid Seats monitors compliance with these Sales Terms and investigates alleged violations and other complaints against users. According to the venue's website . Presumably company records will be used for verification. These Sales Terms govern your use of Vivid Seats.com, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. Now, VividSeats did respond online saying, If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. If you do not timely notify Vivid Seats, you may not be eligible for compensation based on non-delivery of tickets. For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale that they do not currently possess. Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. Will I receive compensation if my event is rained out, postponed, or rescheduled? State arbitration laws do not govern in any respect. See ourPrivacy Policyfor how we treat your data. If you purchased your ticket from Telecharge and the event has been suspended or canceled, Telecharge will email you with instructions on how to exchange or refund your tickets, according to its website. Just because it never happened doesnt mean they cant get back together. IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. Now that Meredith is gone, it is business as usual at Grey Sloan Memorial. By placing your order, you (i) acknowledge that sales are subject to our final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Vivid Seats does not offer buyers remorse refunds; and (iii) you authorize Vivid Seats to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. On April 24, Maria Bromley and Kleber Pauta filed a lawsuit against SXSW claiming to have spent more than $1,000 each on attending the event. Discover asked the company for details of the transaction and the company sent Discover a copy of the credit card transaction. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. One of them is about the companys ownership. Also, if youve paid in full, you can request a partial refund by calling 714-781-4567. All orders are subject to ticket availability. No, Vivid Seats will not grant you a refund for postponed events. Additionally, Vivid Seats was named No. IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Vivid Seats didnt update them to make it harder to get a refund, post-pandemic. Further, should any violation result in the loss of the ticket sellers season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.