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I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. 16 interesting facts about mozart; chi st joseph medical records. This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. How do I find tickets I've already downloaded? Viagogo were not able to supply them at the last minute and offered a refund. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Please help! 5.3 Disclosure of Information. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. we are looking into it, had to call back again to be told still looking into it ! How does Complain.biz work. 2.10 Collecting Payment. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Subscribe. 0 . In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 8 tickets, it makes it very clear that the price displayed is PER TICKET. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. viagogo charge for cancelling sale; blog Tech. I'm Travelling - where and when will I receive my tickets? And their reply was investigations will be done. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. The revised version of this Agreement is automatically effective after it is initially posted on the Site. I bought 2 x Guns and Roses tickets for Sat 17 Jun. Viagogo says I've been paid but the bank transfer never took place. How do I change the email address on my account? 2.10 Seller's Confirmation. Be the first to hear about special offers. This will surely increase the credibility of your complaint. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Fees at 133% of the ticket itself. In its FAQ for Can I cancel my sale? Consequently I now have the tickets to find I paid 349 for 2x tickets with a face value of 75 each. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. When booking on viagogo, even when you select the amount of tickets you want e.g. All sales and bids are final. https://www.businessinsider.com.au/the-incredible-story-of-h. You consent to the exclusive personal jurisdiction and venue of Swiss courts. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. https://www.youtube.com/watch?v=mGXViB2y2ys. PREAMBLE No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. This is so we can promote the sale of tickets and items that You list for sale. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. I confirmed the sale and wanted to ship the tickets over. 3.1 Accurate Descriptions. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Viagogo has advised customers who cannot attend a rescheduled event to. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. How do I find tickets I've already downloaded? We still haven't reached peak Viagogo. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. I have contacted customer service more than a dozen times without specific answers. most common verbs in french; affordable housing lotteries in massachusetts; tendai chatara height; minnie mouse telephone target Hannah Goodbody. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. 5.4 Making Adjustments. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. 2.15 Substituted Seat Locations. Be the first to hear about special offers. Your prices were miss leading and a scam. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. As I was told to send them to u asap so they'd have 'maximum selling time' 5.1 Investigations. dan beckerman producer sample analogy for father viagogo charge for cancelling sale. 6.11 Permitted use. But is it legal for Viagogo to charge me such extortionate fees? I bought two tickets for $355.52 to Louis Theroux for the Melbourne venue on 19/01/2020 and thought I was buying it through My name is Georgette Roy of Fredericton, N.B. Tickets came for 25/6/17. So why is it my responsibility that the buyer must go to the event having bought the tickets? David Birdsall. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. 2.18 Merchant Description. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. I ordered tickets for 18/6/17 for the above concert. viagogo charge for cancelling sale. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. How do I unsubscribe from your newsletter? You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. 4.1 Double Posting and Removal of Tickets. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. arizona high school rodeo standings; cryptocurrency tax accountant near me Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Note that this is separate from any Tax viagogo is required to charge on its fees. We are not involved in the actual transactions between Buyers and Sellers. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. I will expect a response including an apology, I will then be forwarding invoices for fincial loss and will compensation for your irresponsible actions and service. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. We are not involved in the actual transactions between Buyers and Sellers. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. 1.3 viagogo Guarantee. 2.6 Pricing Formats. I called back of which a different agent explained the situation and no tickets were available. Stolen property includes items taken from private individuals, as well as property taken without authorisation from companies or governments. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. viagogo charge for cancelling sale. 2.2 Registration. by vinay 7 months ago. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Last year I put up a listing on Viagogo for 2 orchestral concert tickets. I immediately emailed them to say I wanted a refund when I realised how much the official tickets were still being sold for. Primary Menu. Cheers. 2.2 Registration. After reading a lot of negative reviews, I had second thoughts. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity You also agree not to separately contact the Buyer at any time for any reason. Additional information can be found in our FAQs and on the ticket details pages. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . 2.12 Seller Payment. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Including any such items constitutes a material breach of these terms and conditions. This complaint was posted by a verified customer. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. We endeavour to rearrange delivery with the customer or arrange a collection point. In Eastnor castle, not specified as outdoor. The tickets through Viagogo cost me over 300 sterling. Sellers should use our automated online confirmation process. My order ID is [protected]. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. This is unacceptable practice and I will pursue this constantly until resolved. I demand my money back as they never made the concert due to it being outside on the heat. You may only use the Services if You can legally enter into and form binding contracts. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . You will need a username and password to access the Site and use the Services. 4.3 Sellers Shall Not Include Promotional Material with Tickets. There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. online tickets: afrikaans is groot south africa, ticket hasn't been refunded after re-listing, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. I have not yet received a refund for the above tickets. After check out the price all the sudden had gone upto100. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. How Is Technology Changing How We Treat avarey947? Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. - online tickets: afrikaans is groot south africa, didn't pay me for tickets sold through viagogo to adelle sale 9181945, Read full review of Viagogo and 1 comment. 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated 2.10 Collecting Payment. 7.1 Ownership of Intellectual Property. You may find other users information to be offensive, harmful, inaccurate, or deceptive. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. so my next question is how are they going to know if the buyer successfully gains entry. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Note that this is separate from any VAT viagogo is required to charge on its fees. Should I actually pay for this? When We receive an offer by bank transfer, We will check to see if the bank account is valid. As I do not buy concert tickets that often I had no idea this was a scam, payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer. I'm confused. 6.6 No Agency. We may investigate complaints and violations of our policies. 17th February 2017 - confirmation of ticket purchase Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale, which was 8 days before the concert. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Thank you for using viagogo! viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Order number: 9164448 2.11 Collecting Payment. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. 1.4 Modification. I'm aware that these tickets are in high demand, and this will be their last concert in the UK, so I managed to scrap together enough cash for a band I've been waiting my entire life to see. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. 5.2 Violations, Termination and Suspension.