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Customer Service Representative (Former Employee) - Melbourne VIC - February 21, 2020. The number and type of interviews across the segments will vary. If you have ever flown commercially, you know that all staff of the airlines look the part and walk the part of being a true professional on the job. Candidates interviewing for International Cabin Crew and International Cabin Crew Melbourne rated their interviews as the hardest, whereas interviews for Cleaner and Ground Handler roles were rated as the easiest. What candidates say about the interview process at Qantas. Company/Organisation: Qantas: Job Post: Darwin High School. The process took 9 months. Apply for Customer Service Agent Perth at Qantas Airways Limited today! ", "Being a business owner was always about multi-tasking, I would have to answer phones, check emails, do accounting and admin work, etc. The first hour was just kind of introduce of the position and the company. Great! From there, my professionalism would be on display by the way that I reflect the airline's core values of honesty, integrity, pride, and excellence in all that I do at Qantas Airways. Reviews from Qantas employees about working as a Customer Service Representative at Qantas. Ways to check-in for your flight including online and on your mobile. You must create your own answers, and be prepared for any interview question in any interview. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense The key point here is to be active in the group and show the assessor you are able to work within the group. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. We proudly provide the highest levels of service and support to our customers. Prior to your interview, make sure to do some self reflecting to be able to accurately describe your communication style, why it works for this kind of job, and highlight one area where you think this job will help you become a better overall communicator. Hospitality and Retail professional for the past 4 years specialising in customer service and dealing with customers. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. I guess its for if were rights person for this position. I applied online. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. Great! Download our free online tools for individuals with dexterity limitation. Located at Perth Airport, this role will see you delivering highest standards of Safety and Customer Service to all Qantas customers, both internal and external. "Having worked in the food industry at an early age in high school, I learned lessons pretty quickly on how to deal with unreasonable customers. Have you ever worn a uniform at another job before? ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. "I have no issue being subjected to a criminal background check and employment verification. Salary ok. Just make sure you work for Qantas and not a contractor. If policy didn't allow this, I would explain this to the customer and let them know why we have the policy in place. Step 3; Invited to do a psychometric test. $19 to $21 Hourly. Sydney NSW. Qantas has built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. I applied online. Types of psychometric testing that may be used include verbal reasoning, numerical reasoning, abstract reasoning and personality tests. The process took 3 months. How would you handle a combination of scenarios with competing priorities? Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. The medical costs approximately $450. Quickly jumped on the Internet and checked and the flights were gone. Information on migration to Australia can be obtained from the Department of Immigration and Multicultural AffairsOpens external site in a new window. I got 5 questions based on my CV and resume. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Why did you decide to move on from them? I applied online. Use your points for flights, upgrades, hotels, or car hire. If you've already created your profile, you can sign in and access your application and personal information to . Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. Great job! This would also be a great time to point out the benefits of flying with our airline so the customer knows that they are getting the best bang for their buck. You can submit an application for a role on our Careers site via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. The process took 3 weeks. At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. A poor customer experience and how did you handle 2. And don't forget to directly answer the question. He demanded that he receive a full refund for his order because the meal he had ordered had ketchup on the sandwich, and he wasn't aware of that. 1. When you call this number, you'll be connected with a customer . Choose the seat that suits you before you get to the airport on Qantas operated flights. First, you need to click here. . The Civil Aviation Safety Authority is the controlling force over the commercial airline industry in Australia and its policies and regulations impact the day to day jobs of every staff member at Qantas Airways. It was 5 questions about customer services. Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. Travel and partner special offers available exclusively for our members. Why do you think you're a great fit for the role? View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. The next steps were background and security checks and finally a thorough medical which is at your own expense. Good job! As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. I applied online the Qantas website and I got an email about a week later for chat interview. describe a time you saw a staff were doing something dangerous We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. A strong communicator? Empathetic? All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. I knew that there were great options out there for automated phone systems to route customers to the correct person, but our management had been hesitant in the past to utilize a system like that. . The process took 2 weeks. Full-Time. Our call center temp agency focuses on results . If a coworker was being unsafe, would you talk to them about it? Terms and conditions apply. The #1 call center temp agency team at Professional Alternatives focuses on providing a personalized approach to your high-volume call center staffing needs, ensuring your staff and your clients receive high-quality service, each and every time. I had a chat interview for my first processing. Emphasize that you're always focused on finding a solution that leaves the customer feels completely satisfied. If good customer service is provided, this can lead to lasting relationships with a candidate, whether or not they become a hire or not. . Discover how you can start earning great rewards and savings simply for running your business. The process took 4 weeks. Stage 2 was a role play. "I consider my greatest accomplishment to be the time I helped lead a team of colleagues on a project to maximize our efficiency as a department. If you do have past experience in working a phone line, talk about that experience and the skills you used to provide great service. In high school, I worked for a food chain and took customer orders over the phone. One shift I was working as the night lead, we had a very angry customer from our drive through who came into the store after receiving his order. Also, talk to the interviewer about how this experience will allow you to hit the ground running at their company. Lounge invitations are not currently accepted at Perth - Qantas International Business Lounge (T1) and Perth - Qantas International Business Lounge (T4) Payment via PayPal Family & Friends or Beem It. What is the hiring process for remote jobs at Qantas? Browse our travel recommendations for Australia and beyond. Short seminar followed by a one on one interview. Then you need to click on the apply button. With our interactive map it's easy to plan your next trip using money or Qantas Points. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs. I also have a lot of experience in different point-of-sale programs and the Sage CRM program. I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. More recently as a business owner, I've used the phone to handle many business matters. Benifits outstanding. Be the first to find this interview helpful. Did you strive to go above what was required of you? Get hired today! Good job! Because you will be working face to face with both customers of the airline and staff as well, your interviewer wants to know that you are comfortable in your own shoes when it comes to communication on the job. "During my time in the restaurant industry, we had to follow strict FSANZ guidelines in our work. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Step 2; Invited to do an automated questionnaire. DELTA LEASING LLC Anchorage, AK. I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". Request wheelchair assistance. "In my current position, we were having a big issue in regard to customer wait times on our phone system around five years ago due to a new product line we were selling that was generating a ton of traffic. If so, talk about a time when you successfully handled an inquiry that initially you weren't sure how to handle. Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. It was a simple and comfortable process , mostly talking about prior experience, challenges, technologies used, achievements, etc. I found that having a routine was a good foundation knowing full week this routine may be Interrupted, so then it was about prioritizing, I found this worked.". As a bartender, multitasking was handling a room full of people, remembering their orders, and keeping the bar stocked in short order. Skilled in Banking, Operations Management, Consulting, and Retail. If your interviewer asks you any questions during your interview about having a clean driving record, driving a Qantas Airways vehicle will likely be part of the job.