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Individuals who believe they are eligible must complete Part A of the eligibility application. (Across from Lindbergh Center station) MARTA Police (Non-Emergency) 404-848-4900. When does my Reduced Fare Breeze Card expire? When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. Atlanta, GA 30324 Atlanta, GA 30303. A MARTA Mobility Service Agent will explain the service and/or mail an application. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. MARTA Police (Emergency) 404-848-4911. Get to Know MARTA. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. (Forsyth Street side of the station) Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. Mobility Fares. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. 30 Alabama Street, SW MARTA Customer Experience. The customer may write a letter requesting an appeal to: The assigned Mobility Bus is scheduled to arrive during this time. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. Vehicle number and operators name, if applicable 404-848-5000 . A requested trip time may not be available. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. This includes following or stalking passengers or employees. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. MARTA Mobility. The customer cannot depart earlier than 4:00 PM. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. This category is not required once a transit system is 100% accessible. 2424 Piedmont Road, NE Wheelchair brakes must always be locked while on the lift. Customer Service. The CCR will make every effort to accommodate requested pick-up or drop-off times. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. Click this link[ . CCRs will provide a Ready Time when the trip request is confirmed. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. Local, Express, . A $5.00 replacement fee will be charged for all subsequent replacement cards. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). to request that an application be mailed or emailed to you. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. Five Points Lost and Found Office is temporarily closed. 2424 Piedmont Road, NE MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. Is a shared ride, advanced reservation mode of public transportation. 404-848-5826. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. 404-848-5826. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. Where can I purchase bus passes? MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. MARTA Mobility. http://www.itsmarta.com/ride-with-respect.aspx. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. All fare types must be loaded on a MARTA Mobility Breeze Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. MARTA is a stable in Atlanta and people stay with them till retirement. We apologize traveltraining@itsmarta.com. TDD or FIRS: 1-800-877-8339 The thirty (30) Minute Ready Window will begin at the stated Ready Time. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Cards MUST be turned in immediately for a re-placement at no cost. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. 404-848-5000 . MARTA Mobility Operators are expected to obey the same rules as our customers. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays 2424 Piedmont Road, NE How much does a Reduced Fare Breeze Card cost? Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. Mobility Operators do not provide services that exceed door-to-door assistance. Click hereto access the Mobility Reservation System. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: 2. 404-848-5000 . To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. Simply tap your card on the Breeze target wherever your riding. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. 5. Disruptive, harassing, or threatening behavior is prohibited. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. I think that things are what you make it. Customer Service. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. MARTA Mobility The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. card with a picture each time they board a Mobility Bus. Requests to suspend subscription service until further notice will not be accepted. Rail stations have both elevators and escalators. Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. 404-848-5000 . Inconvenience in using the fixed route system is not a basis for eligibility. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. 5. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. You may also e-mail: The fax number for Mobility Eligibility is 404-848-6900. Customer zip code, which is the password to access the automated system. Customer Guides and other written materials are available in alternative formats. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. MARTA Mobility. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. If you were issued a permanent card, your eligibility expires three years from the date of issue. Visit our If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. MARTA attained the Silver level of recognition for its sustainability efforts. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. . Five Points Lost and Found Office is temporarily closed. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. Service cannot be provided earlier, later or on days when regular MARTA service is not available. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. A CCR will return the call and complete the reservation. Atlanta, Georgia 30324-3330. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. Learn more. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. MARTA Customer Experience. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. The assigned Mobility bus is scheduled to arrive during this time. MARTA Mobility is a shared ride, advance reservation mode of public transit. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. Untapped Breeze cards will lose value if not activated within this time period. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. No-Shows that are not within the customers control will not be counted against the customer (i.e.