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They can tell your YTD you should also always do the rewards if you spend more than $20 you get 10% off and you get $20 percent off on your birthdaybut that is here..I went to Abilene, Texas and it was very disorganized.l I did find a pair of Ugg's Australia for $10 in my size, so I scored on those. She said it's been that for 6 months. I washed the items only to pull them out of the dryer only to see the one with paint on it. Money down the drain because staff obviously doesn't check, and they throw a fit if you try to take anything out of a box to examine it in store. I used to be a regular customer but not anymore. Also you can sell used shoes but can't exchange them. I don't care where the money goes..people that shop here usually do so because they can't afford retail prices and are willing to buy into your crap about "helping people" when we all know where the money goes. Some items are very very high price. I'm vacationing in New England. I don't want store credit when I paid cash, cane right back in a day, and receipt and tags. Believe me someone has to hear us. Quickly move out of the way when you hear "Cart moving.". +++ Please have some games about top spender winner weekly and monthly. Since the clothing items I had purchase did not fit I had no choice but to leave them there with no store credit or return. he still kept saying until I have to ask him to stop and get over it. I won't be shopping here anymore since I can't try anything on and the return policy is ridiculous. I will never go back. I had to call to find out. Bought a brand new Goodwill mattress, their brand. I'm done shopping at Goodwill. And there wasn't. I purchased a DVD player and found out it didn't work! Electronics: Stereos, Radios, VCRs, DVD Players, Etc. We returned the very same items we'd bought- no cheating or switching out. Clothing (Goods) - GoodWill has many locations in all 50 states and many donation bins scattered throughout. Please include this important piece of information in your return policy on line. It's just that easy for me. Products with quality-related issues, such as damaged, defective, or mis-shipped items will receive a full refund including shipping fees. Finally went to goodwill after 1 year. I bought a coach purse and found out it is a fake coach purse. The Goodwill Outlet has approximately 150 - 200 large rolling tables or bins on the floor at any one time. He might forgot that the donors and customers support Goodwill to run business, so you can help people. I JUST WENT BACK TO THE DROP OFF ON THE SIDE OF THE SAME STORE AND DONATED THE GROUND AND O YES I WILL GO BACK IN THE STORE AND WHAT THE WILL BE SELLING IT AGAIN FOR MY $60. Dell Reconnect recyclers meet required standards, including the absolute prohibition of exporting waste and environmentally sensitive materials. Other times, the item must be refused because it costs more to transport, repair or refurbish than it can be sold for in our stores. That's being fair. Even they were tested the power on, it does not mean they work. Goodwill really should put a sign saying when it's doing sales and no returns. PATHETIC.. I WILL NEVER SUPPORT GOODWILL AGAIN AND I WILL ENCOURAGE OTHERS TO DO THE SAME AND I am posting this to social media. You'll never see another penny from me ever ever again ! Since Goodwill provides quality new and used items at reasonable prices, they are unable to issue cash refunds. I called the manager and after I explained my situation I was told to bring it back in. Very strange considering I also purchased one chair at the other store earlier in the day, & not only did they OFFER to load it into my car, but THEY used their own twine to secure everything. I don't know of any other retail organization that can get by with that, and the signs are coast to coast with all their new fancy buildings on premium lots that they're putting in . The clerk said no they couldn't & checked with another clerk who stated it was a health department issue. What is the protocol for tax breaks on donations? Typically, the concession amount for FBM can be one of the following: 50% of the cost that the buyer . I totally understand that "sold as is " is the rule by which all sales are conducted at Goodwill. Original hanging tag or sticker must still be attached to the item. Posted: 01-21-2014 Return & Exchange Policy All donated clothing and electronics may be exchanged or a store credit issued if returned to the store where it was bought with a proof of purchase within seven (7) days of purchase. No problem right? Wow so greedy and irrespensible. BADWILL should be their name because there's nothing GOOD about them! If enough people stop shopping there because of their no-return policy maybe they will change it. New return policy stinks , store credit only , Really !!! I'm still awaiting a decision from the manager who says he doesn't have the authority to issue a refund or credit. So they will accept clothes for profit but not refund to loyal customers? That's why I remained a faithful customer of it. Do not wash any apparel, or you will not be able to make a return. Ridiculous in my opinion. Please have ID available when requesting in store credit. I go to goodwill and they offer instore credit only.wtf you don't have any other 500gb cpu and im not paying the SAME price for a 250 gb. In our stores these New items are called Buy Outs and are marked with a Purple Tag to make them easier to identify. Why prices in stores keep growing? He quickly replied "No" this person was to the point and made it clear to me and many other customers of their policy. I tried to return a pair of jeans and a shirt that I purchased yesterday but the store wouldn't accept them because I bought them at a Goodwill 45 miles away. If you are going to clothes the fitting rooms, then you have to allow returns. To maintain the health and safety of shoppers and employees alike, there will be sanitization and social distancing policies in place to protect the health and safety of our guests and employees. It is Amazon's policy to charge the concession refund from your account first. If you think "stealing" from people is ok, because that is what you're doing, then you really should be ashamed. This is fraud. Thought thrift stores were nice until now. Stupid. We want to be transparent and let you know all of the facts that surround donating to your Goodwill. The Goodwills in Lafayette Indiana are WONDERFUL!! I am done supporting Goodwill. I will never donate to goodwill again. Would'nt even offer a store credit.i asked had they checked it out to be sure it would hold water. you have to sue in small claims court to get the attention, they cant be selling defective items, i bought a luggage bag and the zipper was broken, I sued them for gross negligence because all of their worked are mentally retarded, and they are knowingly and willfully aware of that exact fact, they must have manager oversight when checking zippers on items for example by a manager who is mentally normal, the judge agreed and i got my 26.00 back, Okay I live in Hot Springs Arkansas and I bought a projector from the Goodwill store there on Central Avenue and when I got it home it did not even power up furthermore I had to go and buy a power supply from Walmart which I knew that I could take back and get my money back if I had any issue with the power supply and knowing that Goodwill policy was exchanges within 14 days are good for store credit only after I got the receipt I went to the store prepared to do battle to get my money back because I would not have spent $40 on this projector had I been able to test it before I left the store and I was going to ring them anew one if they didn't give me my money back which I really expected that they wouldn't per their policy comma and I was very surprised when they actually look at receipt and saw that I paid and gave me a cash refurefund!!! Developing a Written Substance Policy . Occasionally, people will ask for an item to be discounted. After that point, your return-on-investment for continuing to operate substance-free will come in the form of savings realized from operating a safer, healthier, more productive . Please shop at the Salvation Army stores instead of supporting their fraudulent practices!!! I guess it works differently when you purchase online. should be ABLE You All Are Getting The Stuff For Free, Dam! You shouldn't sell broken things and not allow at least store credit on them. Pick-Up Policy As bad as Goodwill is you have to open the package to even see if it works let alone not be damaged or have some of the parts in it. I also noticed that the prices are getting to be ridiculous for donated items! Avoid close contact with people who are sick. (20 seconds or more with warm soapy water). We'll, to make a long story short I reached out to corporate who directed me to the Store Manager Jenny. Response-we need to make money too. Goodwill in sunnyside wa, will never shop there again. Being unable to exchange anything is too risky and no longer a good deal if something is wrong. If the money was going to the underpaid staff rather than to increase upper managements' salaries, I would be inclined to donate. I take back and you say sorry for refund or store credit. For a "non profit" the owner makes millions off peoples donations. My name is rafael castillo,i went to store to purchase 3 dress to my daugther,the size was perfect but the dress was fix them dont fit properly ,i come back to exchange and goodwill of downgody in georgia said the do not do exchange in a item,spoke to manager and said policy is no return o exchange,i usually buy clothes in goodwill,but i wont do it any more,because this incident,is not fair, returning something after 2 hours of porchasing ,the said no, When I purchase a used item, I assume I am risking losing my money. I know one thing they need to have a thing up in the store say that. Soon We Wont Be Able To Afford To Buy At Goodwill Anymore. When asked to downate after buying something to the rounded up amount, I do so. When you make a purchase with a gift card, your receipt will show the remaining balance. I was informed today that Goodwill will no longer except returns on anything in the store you purchase. You do not care about your customers and your business will suffer. This is premeditated fraud! I explained concern Goodwill would sell items that could cause harm to unsuspecting clients. I had the tag AND the receipt with me SHOWING that I paid for it so saying it doesn't qualify for a return is BS. They are not about helping people find jobs it's about corporate greed!!! Books, Records, Compact Disks, Video Tapes & DVDs, Housewares: Dishes, Glassware, Kitchen Utensils, Lamps & Small Appliances, Collectibles, Antiques, Knick-Knacks and other giftware. They should put notice of their refund policy on the door or by the check out register. Sometimes our shoppers have questions about our policies and procedures and other aspects of our operations. 99% of the time there is a different item in the box than what it shows on the outside. This excludes sale items. We study the role of goodwill, an important form of intangible assets arising from merger and acquisitions (M&As), on asset pricing.