Copyright 2023 Razer Inc. All rights reserved. Activating this element will cause content on the page to be updated. At times, the reason why your mouse keeps connecting and disconnecting from your device may be a malfunctioning USB port. I remember I used to have this issue here and there, then one Windows update last summer and it happens up to every 3 seconds. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. But that's the standard reply they will give you upon first contact. I haven't tried my mouse on a different system however I did try a different mouse on this system and that one messed up as well. Your best bet is to try to find a way to reproduce the failure as quickly as possible. Several affected users that found themselves in a similar situation have managed to resolve the issue by uninstalling the current mouse driver version and downloading the latest version from the manufacturers website. im not sure if i have misread anything, but i am the OP of the post! New comments cannot be posted and votes cannot be cast. When it loads, your mouse should be working fine. They both keep Disconnecting and Reconnecting. i am glad you managed to fix your problem :) i was hoping that this thread would help someone at least! it only has this with my pc and not with another pc or my laptop. A day later, the mouse disconnects randomly and causes my game (DoTA2) to crash. New comments cannot be posted and votes cannot be cast. The vast majority of user reports are occurring on Windows 10. I've tried uninstalling and reinstalling Synapse dozens of times, changing all my power management settings to keep everything on. Look at the motherboard settings for integrated peripherals. Latest one I've got is described with number 1803. (I hear the "USB removed" sound, and my cursor stops moving) I'm not in a position financially where I can drop $100 on a good new mouse, so I'd be grateful for any help. I did test on laptop(without synapse) and my PC(with Synapse), issue happens on both. How To Fix If Keyboard Keeps Disconnecting? I also agree with what @deft_code said, it mostly happens when playing games. Although I did have to manually shut off my computer with the power button due to all my USB devices being uninstalled. Reinstalling driver would not help. it only has this with my pc and not with another pc or my laptop. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. So if you have several of those mentioned entries, how do you know which is the one causing the problem? i was struggling for months until i figured out the cause! We'll send you an e-mail with instructions to reset your password. Start using your mouse normally and see if the issue is still occurring. Windows Bluetooth Power Management already handles power saving. (gently pry them with a fingernail or other object, they take a small amount of work but they do no tear if you are carful - set these face up to one side and you can reattach with existing glue and make it look untampered with!! You can also uninstall all previous instances of the device (and the root hubs) using a tool like USBDeview. However I didn't play any full screen games (besides Geforce now), I didn't have a single disconnect for a month. If you are on the new update it could be that. (You can also just search for "Device Manager"). Expand the Mice and other pointing devices section. It happens about 5-10 times a day depending how long I play a game. If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. Create an account to follow your favorite communities and start taking part in conversations. If you only started to get random disconnects recently, you should be able to fix the issue by returning your registry to a healthy state. At a point close to the mouse it would randomly shut off/disconnect, just like it was doing during games! It would also sometimes disconnect for up to 6 seconds before reconnecting, and once had to re-plug the mouse USB. ( Razer Deathadder Elite ) Im having this mouse for about 2 years, no issues happened. If the disconnects are still happening, its clear that the issue is not isolated on Windows 10 and is not related to the mouse drivers. If you need to identify the on-board device you need to restart and disable it from the BIOS. If youre experiencing random mouse disconnects while you are actively using the mouse, you might want to investigate this scenario. Nothing has ever ever worked. I'm having the exact same problem. I may have a work around for the Razer Nari disconnect and reconnects. I'm currently on Razer's 3rd Tier Support Team trying to figure out the issue, it's been 6 weeks, and literally no progress is being made. So if you think the issue might be caused by a glitch and youre not up to date with the Windows updates, then installing any pending update should allow you to resolve the issue very easily. Even though Windows 10 is theoretically equipped to automatically update and installs the newest driver versions from your connected devices (including peripherals), in reality, this doesnt always happen. "Allow the computer to turn off this device to save power" is checked by default. Once youre inside the Windows Update tab, click on, Once the analysis is complete, follow the on-screen prompts to install all pending. In this video, the RGB Headset stand LEDs stop functioning correctly at the same time the keyboard has issues, but the Goliathus mousepad seems to keep working fine. Razer DeathAdder Keeps disconnecting My DeathAdder Chroma will keep disconnecting when playing games, or even during regular desktop use. My mouse will reconnect/disconnect (will even hear the sounds from Windows), and the light on the bottom of the mouse will turn off/turn on as it starts working again. After the first one did that that I called Logitech support and they asked me the problem, asked for the serial number and then shipped me a new one free of charge. Troubleshooting Be prepared for that anyone who tries this solution. I don't have any other OS's installed however this DID happen when I was running vista 64 bit (the problem followed after I formatted and switched to windows 7 64-bit. This is to isolate the device from a software issue. Similar experience to everyone here. Create an account to follow your favorite communities and start taking part in conversations. Hey guys, after a while using my Razer devices which are Blackwidow keyboard (usb), Kraken 7.1 headphones (usb) and Naga Epic Chroma (mouse/usb), I found them disconnecting from my PC for no reason. Ran a USB viewer log, log showed that the the disconnect occurs with Commander Pro USB port, Have tried uninstall HWinfo + configure USB power setting. Hi, I got the exact same issue just yesterday. What is the purpose of this D-shaped ring at the base of the tongue on my hiking boots? Then, try to change the mouse and recheck once more to be more sure. As it turns out, this particular issue can also occur due to a power draw problem. Wtf razer!? I just got a 10-port hub that was doing exactly this (I would hear the Windows device disconnect/connect sound every few seconds). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Several users have been reaching us with questions after getting increasingly annoyed by the fact that their mouse is randomly disconnecting and reconnecting while they are using it. The USB traces usually snake through the PCIe/PCI slots from the SB to the connectors. I'm also using Viper 8kz wired. As it turns out, this particular issue can also be caused by a Windows 10 glitch introduced with an update released in June 2018. I removed it. Now, right-click on your mouse and select Properties . Only shutting down iCue gets ride of disconnection. edit : I have found it is the mouse's issue, I've changed my mouse to G250. When the issue occurs, lights first stop responding, then the keyboard disconnects from Windows and becomes completely unresponsive. You can download Restoro by clicking the Download button below. My Razer Basilisk works fine if no Razer software is turned on. It completely ignores my windows power settings. Remove these to reveal the screws. Looking for a bluetooth mouse without USB. Do not open the mouse until you are a veteran in the field because you would damage something else. This article is a troubleshooting guide on how to identify and fix the Razer keyboard and mouse that has an intermittent connection. No luck. Things I have tried to fix this Different USB ports (wasn't expecting this to do anything anyway as they do it simultaneously) Uninstalling the Drivers Bios Update I read that maybe it is an IRQ conflict, and I tried to look into that but did not really know what was going on, but didn't see anything obviously wrong. There are countless posts regarding this issue (or atleast what seems to be the same issue) if you google "mouse disconnecting/reconnecting during gaming" and i feel most could be related to this issue. Made by redditors, for redditors, to discuss RZR products. It seems to be working for my most recent experience with this problem. Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes. I just unchecked "Allow the computer to turn off this device to save power" and all is quiet. 2 more seconds, and it connects again, and this keeps going on. Steps To Fix Mouse Keeps Disconnecting Problem Check on the USB Suspend Check on USB Selective Suspend and Disable it Reinstall the Mouse driver from your Manufactures Website Follow the below steps to Uninstall and reinstall the driver Install the Leftover Windows Update Ultimate Solution: System Restore *Sadface*. It will show you all devices that have ever been installed, even if they aren't currently plugged in, and you can uninstall them from there, so the "detected new hardware" thing will pop up the next time you plug it in. Why is my USB mouse disconnecting and reconnecting randomly and often? this worked absolutely perfectly, meaning the problem was with my Naga, either the mouse itself or software (Kind of luck?? these are in the corners, Glossy, and shaped. Open it, and double-click the first item called "USB Root Hub.". Here is Logitech's support website, and if your mouse is still under warranty, I highly recommend Logitech support. Its possible that youre USB cable/dongle is not working properly and is somehow causing the disconnections. Check the setting for USB on chip support. It's glitching my computer and freezing it really bad and am unable to move my mouse or. If you disable on chip the keyboard and mouse are forced to enabled (according to manual) this would seem to imply the enabled setting allows access to other USB devices outside of windows (like boot from USB). Fire up the device manager by typing "Device Manager" in the Start Menu search box or by pressing WIN+R and typing "devmgmt.msc" in the run dialog box. I ended up getting a new USB cable to actually solve the problem, heh. Does ZnSO4 + H2 at high pressure reverses to Zn + H2SO4? I looked at the microsoft support page but my mouse isn't listed there since it is a logitech mx518 and not a microsoft product. In the Device Manager window, find the item or items labeled "Universal Serial Bus controllers." Connect a generic old mouse and keyboard to navigate your computer, reinstall Synapse 3. If it's checked, like in the screenshot below, uncheck it. Note that for me it worked only when I disabled top one. Razer logo disappears and mouse not responding. Plug the keyboard/mouse directly to the computer and not on a USB hub. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Each of the potential fixes featured below is confirmed to be effective by at least one affected user. - no wiggle, no change, wiggle DISCONNECTION. My razer kitty headset keeps disconnecting and reconnecting legit every other second, sometimes the problem doesnt show up for like a day and then its back again. Throughout the day both my Razer mouse and Razer keyboard disconnect and reconnect. Reinstall razer software and reconnect the mouse. This is specifically reported to occur with configurations that have external hard drives connected through USB. How Long Do Logitech Mice Last? Mentioned above update isn't installed at my PC. The keyboard isn't wireless, and it's the one I got first which never gave me any problems, altough since I got the Naga two days ago my keyboard and mouse keep disconnecting randomly for no reason, I have turned Razer Synapse off and it doesn't happen so often but it doesn't nulify the problem and I didn't spend a couple hundred to not use all of the functions of the equipment like the custom RGB and all that. I originally posted this over at r/computers, but thought i would duplicate here as i had no idea this subreddit existed! Mouse works, however, as soon as the laptop falls asleep/reboots or even sporadically mouse does not work any more - re-animated by pressing the connect button and hitting the "System Settings -> Bluetooth -> HP Bluetooth Mouse Z500 -> Connection" button, one to several times. My USB mouse is disconnecting and reconnecting randomly and often? Rule out the OS/drivers (easy if you have spare CD's & hard drives): This answer might now solve your problem, but hopefully it'll move you towards finding the cause of the issue. Anyone had similar problem maybe? None of those solutions worked for me, and i don't know how can i use this mouse while it disconnects. Feel free to copy this to your own forums or anywhere you feel it is vauble to other memebers, it has been a hard slog and i really like this mouse, would be a shame to throw it away to buy a new one. The replacement mouse worked just fine and didn't have that issue. If you notice that your mouse tends to disconnect during idle periods, chances are you will be able to resolve the problem by disabling Automatic USB suspend from the Power Management tab of your mouse properties. Connect and share knowledge within a single location that is structured and easy to search. But what i realized 1 day ago that between the disconnects, mouse lights were still working. To help resolve keyboard and mouse randomly disconnects or has an intermittent connection, follow the steps below: Identify Dongle Connectivity specific issue: Ensure your device is updated to the latest firmware. Sorry, we're still checking this file's contents to make sure it's safe to download. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. If that doesn't work, drop us a message including the link to this post so we can further help you. Several users that have also been encountering this issue have reported that they identified the culprit as being another USB connected device that was causing the interference that ended up affecting other USB-connected devices. Does this happen with any other OS installed? In the Device Manager window, find the item or items labeled "Universal Serial Bus controllers." Open it, and double-click the first item called "USB Root Hub." In the USB Root Hub Properties dialog, click on the "Power Management" tab. So I installed Synapse 3 again. Learn more about Stack Overflow the company, and our products. It would only stop when lifted. That page recommends a system restore or uninstalling the USB device in Device Manager. Try these fixes, How to Fix or Disable Magic Mouse Zooming By Itself Randomly, Fix: Computer Randomly Restarts Windows 7, 8 and 10, Once youre inside Device Manager, expand the drop-down menu associated with, Then, from the list of HID devices, right-click on your mouse and choose, When youre inside the Properties screen of your mouse, select the. An unlikely culprit but a fairly common one is electromagnetic interference or pulse that is temporarily disconnecting the mouse. I'm really getting tired of this. We'll send you an e-mail with instructions to reset your password. I decided to unplug the mouse and make the cable as straight as possible (No coils, kinks, twists, you name it) i then plugged it back into a usb slot on the font of my machine, for easy access and to be able to "stretch" the cable out as long as possible. I've tried disabling power options > advanced settings > USB settings > USB selective suspend setting > disabled. When the installation is complete, restart your computer and see if your mouse is functioning normally (without random disconnects) once the next startup sequence is complete. First night I used it, no issues at all! USB disconnects and reconnects randomly, anywhere from 1 hour to 3 hours, sometimes even going 6-7 hours, but definitely multiple timers per day. Before you try any of the other potential fixes present below, its important to make the necessary verifications to ensure that youre not actually dealing with a faulty mouse. If your power supply unit (PSU) is not sufficient to sustain all your USB connected devices, you might experience random mouse disconnects because your system is unable to the required power. What is the correct price class for a decent mouse? This is very frustrating, thus I need some advice on what to do. I'm kind of mad because the controller was almost 200 dollars and only used it twice. Quit synapse, mouse and keyboard work perfectly! @JesseNewman19 I eventually developed a problem where all the USB ports would be yellow warnings after booting, and I wrote a script to disable and enable them all on boot to keep them working, and then eventually got a new computer :D. Yeah, if you haven't yet, it would be good idea to swap the mouse with another computer and make sure it's not the mouse itself. Then Windows update updated some Razer driver. Method 1: Turn off Power-Saving Option Method 2: Reinstall Universal Serial Bus Controller Driver Method 3: Run the Hardware Troubleshooter Method 4: Update Windows Firmware Bottom Line If any USB device connected to your computer does not work properly, you may need to manually install the driver. Things plugged in to USB: mouse, keyboard, controller, and external monitor. So I'm basically onto my 3rd mouse. "Allow the computer to turn off this device to save power" is checked by default. A 3 mouse is more reliable at the moment than my 75 Basilisk. It is best if you have all "known good" components. It will sometimes make a Windows disconnect/reconnect sound, and will do so periodically. It happens all the time in this scenario. Relation between transaction data and transaction id. Does this happen when you run the system from a Linux boot CD? Installing Logitech's drivers has had no effect. - Check your mouse or wireless adapter hasn't become unseated in its port.- Try fully unplugging the mouse cable or wireless adapter and reconnecting in a different port.- If it is a new issue, sometimes restarting your system will provide an immediate fix. @Aaaayu: I have 8 "USB Root Hub"s. I disabled the power off feature of the first one listed and it did not effect the problem. Several users that also encountered random disconnects have reported that this procedure has allowed them to fix the problem. My Naga has been having this disconnect issue where when I'm playing a game, the mouse randomly disconnects but then reconnects back (it makes that new hardware found sound). Press J to jump to the feed. We spend our lives not taking chances so that we can make it safely to death. Okay if you have a spare mouse use that to uninstall the razer software/mouse driver. Sometimes it freezes my game and turns the RGB settings on my keyboard and mouse back In this case, the only acceptable solution is to send your mouse in for repair (if you still have a valid warranty) or consider getting a new peripheral. I can be typing or hovering over something when it happens. Go to your Control Panel > System > Hardware tab > and click on the "Device Manager" button. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Check if keyboard/mouse is disconnected when Synapse is turned on. https://gitlab.com/CalcProgrammer1/OpenRGB/-/releases, https://github.com/CalcProgrammer1/openrazer-win32, https://github.com/miyu/MiniSynapse/releases, Perform the instructions to install MiniSynapse. when playing games such as overwatch, i would obviously make quick mouse movements which would cause it to catch on this cable break, temporarily shutting the mouse down!