They were talking like a stereotypical girl on the internet, Sophia says. It typically takes Depop up to 48 hours to answer customer inquiries. The time it takes to verify identity on Depop typically varies based on the information provided and the method of verification. The fraudster had been instructing shoppers to pay them directly through PayPal's "Friends and Family" option, which sidesteps Depop's fees and doesn't offer any protection for buyers. I wouldnt mind if a new account was created. Additionally, all descriptions and photos of the items should be accurate and not misleading. No, you cannot sell fake items on Depop. Josh Lee, a 20-year-old student from Oxfordshire, was duped into sending a Depop scammer 150 for a Nintendo Switch in late April. If you are caught using PayPal while underage, the consequences will depend on a few factors, such as whether or not you were aware that you were underage, and how often you had been transacting via PayPal without the appropriate age restrictions in place. The BBC is not responsible for the content of external sites. While figuring out how to delete a Depop account may be tricky, we are here to help. ", Depop says train seat crop top violates its terms, 'I made 1,265 selling my clothes second-hand', Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, 'The nurses wanted me to feel guilty about my abortion, From Afghan TV fame to a US factory floor. It would be easy for Depop to put out an email saying, Change your password, there is hacking going on, says Woloshak. Open up a new email from the account associated with your Depop account and complete the following: Address: Send to close@depop.com. I would say its good to keep it private. Clean your site with MalCares AntiVirus solution within minutes. Discover short videos related to depop account suspended on TikTok. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-narrow-sky-1','ezslot_27',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-narrow-sky-1','ezslot_28',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0_1');.narrow-sky-1-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}Its likely that youre unable to log into your Depop account for one of several reasons. Read on to find out what you should and should not do to keep your reselling business safe. This account has been suspended for violating our terms. No, you should not give your Social Security Number (SSN) to Depop. My boyfriend has a depop and he gave me his login details and Ive logged in on my phone, do you think theyll block that account too? Almost all of Depops responses have been generic. They have unique links that you can click to buy that product. Make sure to only accept payments through trusted payment services such as PayPal or Apple Pay, as payment services offer a certain level of buyer and seller protection. These are just a few of the things that can happen when your website is hacked. The 3 Biggest Disasters in the main objects of investigation is History, The Most Pervasive Problems in yoga for soccer players. One of the emails we received was from an erstwhile pharmacy website, and the web host objected to the products on sale because they are highly regulated. A Step-by-Step Guide to fukuda stepping test, The Most Influential People in the compared to advertising, publicity offers the advantage of greater: Industry. Depop has two main points of contact for support. 4. Depop - Banned, defamed and denied funds that are mine. Banking services provided by Piermont Bank, Member FDIC. This information is very sensitive and potentially dangerous if it falls into the wrong hands, and there is no legitimate reason that Depop would need your SSN. If this doesnt work, its possible that your account was suspended or deactivated by Depop. It also told VICE UK that it is actively working on offering enhanced authentication efforts. Depop's policy is the same as with any other marketplace. I sent it to them and they said I am underage and suspended my account. Depops isnt really a game, it is, in essence, a process of turning your life around, and the game lets you do that. How does it work? In the game, you can use any of the steps available to you and have them do exactly what you want them to do. I'm a little confused tho cuz yesterday I got a "Depop notification" pop up on my phone and my app has a little red notification bubble on it. Your website needs the most comprehensive security to protect it from the constant attacks it faces everyday. This is a good starting point, and can help you at least get your site up and running once again. Hackers on Depop taunting users they've scammed and hacked. Your hosting has been suspended. By the very fact that these hackers published her address online, that means that Depop has failed in their GDPR obligations to keep that confidential information safe, Woloshak says. They may or may not be helpful in resolving the issue, which is where we have stepped in. This is a non-negotiable part of this process. How to prevent malware from infecting your website again? Often, there is an underlying problem, and moving to a higher plan will not fix these issues. My account got temporarily suspended for three weeks a couple days ago so Im logged out of my app and I havent tried logging in for fear Ill somehow get permanently suspended for trying. Preloved. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-mobile-leaderboard-2','ezslot_26',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');No, Depop suspensions are not permanent. Sophia*, a 30-year-old marketing manager from Sheffield whose name we have withheld at her request, was in bed one Saturday morning in late April when she received an unusual message on Instagram. If your Depop account has been blocked, you'll need to contact the Depop team in order to rectify the issue. Youll need to tell them your username in order for the request to be approved. Press J to jump to the feed. Siteground usually quarantines your website, so that you have a chance to clean it. Im so confused. Submit a complaint and get your issue resolved. 4. First, make sure that youre using the correct login informationyou may have forgotten your password or your username. Your account has been suspended means that the hosting provider has temporarily taken your site offline. She started scratching around on Depop and found that the platform seemed to be crawling with scammers. com and providing as much detail as possible. One Depop user told the BBC they would feel "much more comfortable" if the app introduced two-factor authentication, where users enter a one-time code sent to them via email or text, for example, after attempting to sign in. It said that it received all of [Jessicas] reports of fraud and/or hacker activity and can confirm that every single report was resolved within 24 hours of receiving them by suspending or banning the fraudulent accounts. This article will share how you can steer clear of the violations that can get your Depop account suspended. Depop has started resetting passwords for some 12 million users that have not changed them in over a year and told the BBC it had sent reminders to a similar number to make sure their log-in details are unique. Its simply been business as usual. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. Ill keep reporting scammers and warning people online, she says. Harry: I always felt different to rest of family, Inside the enclave surrounded by pro-Russia forces, US-made cheese can be called 'gruyere' - court, Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry. b. While it may have required some sleuthing, deleting your Depop account is very straightforward. When sellers or buyers infringe on their terms and conditions, they will eventually get their accounts temporarily or permanently suspended. Discover short videos related to depop suspended account on TikTok. Additionally, customers can go to Depops Help Center at https://help. Step 5: Log in to your PayPal account. Report suspicious activity and contact Depops support team. On December 20th, a user posted on the popular Depop Community Facebook group. Dont worry, this is probably a technical error. Before we get into dealing with the issue itself, we need to identify the cause of the suspension. Create an account to follow your favorite communities and start taking part in conversations. Step 2: Tap on the 'Setting icon' from the top right side of the screen. So she immediately knew that a scam was afoot. In one typical email from 28th February, Hamilton wrote: There are new hackers on Depop I have warned about this multiple times. While Depop uses secure payment gateways, they may ask for other identifying information like a cardholders name, billing address, and email address. Getty Images You can delete a Depop account by emailing the company with a deletion request.. Then Sophia closed Depop, changed her password, and went back to enjoying her weekend in lockdown, thinking it was all over. Jan 11, 2021, 3:26 PM Depop users can request account deletion through a customer service email. They do it for a number of reasons like malware infection, excessive use of server resources, payment failure, and other policy violations. Please contact us for more information. She estimates that she's reported around 100 potential scams via the app itself since 8th February, including 25 cases of suspected fraud to Depop via email. Or you can click the hyperlink attached to Send us a request:. Can you change the email address back to mine? the user pleaded. Watch popular content from the following creators: cosmicdollzshop(@cosmicdollzshop), kay lol(@gwenswidows), (@hollyy.best), lilliellen1(@lilliellen1) . Hey, basically my depop account got banned ages ago and Ive made new accounts even with a new phone but I always used the same details etc.. Beloved of teens, around 90 percent of Depops 15 million active users are aged under 26. Hi, i'm not that used to depop, so i might be panicking over nothing but i bought an item from a seller three days ago and i went on the app today to see. This is a time-consuming, tedious process, because FTP can work very slowly, and manually checking each file and database table is a thankless task. The site was suspended, the account was then deleted, and the admin was refunded their money. "I thought I had just forgotten my password when I couldn't get back in, but a couple of days passed and I realised something wasn't right," says the Birmingham-based law student. The London-based startup was already wildly popular among young fashion lovers, who flocked to the platform's mix of peer-to-peer commerce and features cribbed from Instagram. Find it on Depop. maybe the bot flagged ur account because of a message youve received involving outside payments, I think suspended means permanentlybut not 100% sure! Send a Direct Message: You can send a direct message to the Depop Support Team via the Depop app for a fast response.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-banner-1','ezslot_5',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-banner-1','ezslot_6',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. That is why keeping your account safe and away from getting in trouble should always be your top priority. Jessica Hamilton has been on a one-woman mission to stop Depop scammers for months now, but no-ones been listening. TL;DR: There are many reasons why web hosts suspend sites, but the most serious one is malware. Yes, it's a safe and secure place! For those who choose manual identity verification, it may take up to 5-7 business days as the documents are verified by a member of the Depop team. Additionally, its important to note that you should never give out your SSN to anyone you dont trust or feel comfortable with. Follow our handy guides on how to recover your site from google warning messages: What does it mean when a website says account suspended? this is literally a nightmare , Hey! Not only do we consistently enforce our terms of service to proactively remove bad actors from our community; we also have a dedicated Trust & Safety department, led by our Director of Trust & Safety, which is responsible for continuously building new and improved methods of detection and protection. Them [the hackers] using my personal information has really got under my skin. If a user is suspended, they will receive an email notification informing them of the suspension and the duration. It was a good price for the sold-out games console, which usually retails at $299 in the US, and 279 in the UK, but not so outrageously low that it was obviously a scam. would everything still be fine with me shipping the items etc even though my account is suspended? These rules may vary depending on your country of residence, but generally, they include not selling counterfeit or illegal items, ensuring all items are labeled accurately and not misleading customers, not engaging in spammy or deceptive practices, and being transparent about the products being sold. Depop is losing everyones trust, and because the hackers are getting people to pay off the app, theyre [Depop] not even profiting from it. I ask Hamilton why shes been fighting so hard to get the platform to do something about scammers, when theyre clearly not listening. A second scammer told her to back off after seeing her warning other users about hacking on the app: always sticking your big nose in where its not wanted cunt I see you on every post fuck off. universities are an example of nonbusiness organizations that use e-commerce applications. The firm confirmed that credential stuffing is a big part of the problem. Two of the admins on the group are listed as Depop employees on LinkedIn, though the company told VICE UK that it does not moderate the group. Your email address will not be published. Depop is a process that you will be able to experience if you choose to use the steps available in the game. For example, Depop could notify users about suspicious login activity, or offer and encourage two-factor authentication, if theyre not doing so already. Depop does not offer two-factor authentication, although it does notify users about email changes. com/ where they can search for answers to their questions in the FAQs, or submit a ticket to have their issue addressed as soon as possible. It is possible to get your suspended Depop account back, depending on why it was suspended in the first place. Some web hosts also enforce policies around political content and the sales of dubious pharmaceutical products. OneShop is a financial technology company, not a bank. Yes, you can have more than one Depop account. Again, depending on your host, it could be in imminent danger of being deleted. Get a list of the hacked files from your web host. I know they want to make out everythings okay, but its not.. At Depop, the safety of our community is our foremost priority, Depop COO Dominic Rose told VICE UK. Protests have recently erupted at several schools across the UK for several new strict rules. Payment cleared but site still showing the This account has been suspended.. The thing that I dont understand is that this isnt benefiting anyone. I think theres something wrong with their system cause I was suspended for counterfeits last week but I dont sell branded items . Depops Terms of Use state that you can only offer items that are genuine and accurately described, meaning that items on Depop must be authentic. However, if the user continues to use the account for a sustained period of time, PayPal may decide to pursue more serious consequences. i cursed someone out on depop bc i waited a month for my item and they kept saying they will send it but never did then i got a refund for it but they banned me for cursing the account out wnd now im waiting for my orders to be shipped bc i bought stuff before my account got banned and now im trying to figure out a way around it "You always know somebody who's had a Depop horror story. The resolution is mainly to contact the web host and work with them till your site is back up and running. It also automatically delists items across platforms once they get sold on another, so you can avoid selling a single item at once on multiple marketplaces. I would say its good to keep it private. After Lee queried when his Switch would be arriving, the account disappeared. In fact, most of them will send reminders several times a month before the due date via email as well, if you are on a yearly subscription plan. So if you're looking for the perfect automation system to help you succeed in online reselling, OneShop is here. If you are sure that you are inputting the correct login information and that your account has not been suspended by Depop, then you should start by checking the status of Depops service to make sure that the site is operating properly. If a customer has an urgent issue, the customer service team encourages them to reach out by emailing [emailprotected]. This means that you will not be asked to provide a phone number when you register, which makes the process much easier and more convenient. In order to resolve the issue, you need to contact your web host for more information. This is a common tactic used by people selling second-hand items online, to prove that the photos were not stolen from another listing. Click on the three-dot icon in the top right-hand corner of the sellers profile. If youre looking to give your visitors a more secure and trustworthy, Have you ever noticed influencers promoting a product on their social media accounts? All Depop accounts are also subject to the rules of the Terms & Conditions, so you must not use multiple accounts to break any laws, regulations or policies. There are a few ways to contact them: 1. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They may require further information from you in order to complete their investigation. Except for the hacker, of course. "This account has been suspended" error means that your website has temporarily been taken offline by your hosting provider. Reading through her messages, Sophia realised that the scammer had tricked people into sending money directly to their bank account for the phone. Sneakers. Emily Goold, 21, a journalism student in Tewkesbury, was scared when her account was hacked and a fraudster posted a listing for a 350 jacket. It will let you run a specialized security plugin like MalCare. But Aman Johal, director at law firm Your Lawyers, which specialises in consumer action claims, says the platform needs to act urgently, "particularly given its relatively young user base, where the duty of care is greater". It all started in February 2020. Therefore, it is recommended not to attempt to sell fake items on Depop. How were these accounts obtained? Certain web hosts, like Siteground, will let you whitelist IP addresses to allow certain verified users to access the site while it is suspended. Which makes sense, seeing as that is what you are adding to your website. You have to contact your web host, learn the cause of suspension, and fix your site. Theyre just putting a Band-Aid over the issue because the scammers turn around and hack another account on the very same day.. If you want to report a seller on Depop, you can do so using the following steps: 1. OneShop is an all-in-one automation app trusted by thousands of resellers like you. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. I think it has something to do with Etsy acquiring them this year. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. @depopusername) and the ones of the other users involved. To prevent bot traffic, you need to have a firewall for your website. If your web host has detected malware (malware likefavicon virusetc;) on your website, this is the most critical problem to solve. The earliest reference VICE UK found on Depop Community to this particular scam is from December 2019. You could also simply wish to start a new shop, since, unlike Instagram or eBay, users on Depop are limited to only one account. The company told VICE: In line with industry practice, there is no reason for us to prompt our users to change their passwords or login information unless their accounts have been compromised. Effectively, your website is offline. Plus, if your web host decides to delete your website, you can at least recover it using a backup. Apart from these broad issues with malware, web hosts have a lot to lose if there are hacked websites on their servers. Please read rules before posting. We also recommend switching to an annual subscription, to avoid suspension hassles and missing reminders. The fixed choices that Depop gives arent useful when it comes to deleting an account, so lets head to the search bar to find something more helpful. Your email address will not be published. This is because it doesnt get updated or reviewed as often as the primary site. Getting your Depop account suspended is bad for business. The concept behind this is to get your life back on track. Hamilton messaged the seller, asking to purchase the Switch through Depops PayPal-linked buying platform, which offers users protection against scams. Emily Goold, 21, told the BBC a fraudster hacked her Depop account and advertised a 350 Moncler jacket Depop took the listing down within 12 hours and reset her password, but Ms Goold says. Remember, having a good track record as a seller in the marketplace of your choice is essential. Now that your website is live again, there are a few things you can do to keep your website safe. Whatever your style. Some malware uses your website to infect other websites, and thus perpetuates the cycle. Saturday evening comes around, Sophia says, and my friend messages me and says, Have you seen your Depop? Her stomach flipped. Another Depop employee made a similar statement via email to Hamilton. Once your identity has been verified, you will be given a code that you can use to reactivate your suspended account. Depops is a very straightforward process. Emily Goold, 21, told the BBC a fraudster hacked her Depop account and advertised a 350 Moncler jacket Depop took the listing down within 12 hours and reset her password, but Ms Goold says. Make sure to download them from the repository, and that the versions match what was originally on your website. Where is the first save point in Bloodborne? You can create a new account that you have the freedom to change the information on, and also create your own profile. Most hacks happen because of vulnerabilities. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_22',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_23',165,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0_1');.mobile-leaderboard-1-multi-165{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}Overall, Depop does strive to provide a safe marketplace for buyers but it is still important to do your research before purchasing an item. Because you can create a new account that you have the freedom to change the information on, you can also create your own profile. Identify Suspicious. If youre the owner of this website, please contact your hosting provider to get this resolved. They likely gained access to these accounts via credential stuffing, Rowley explains. Reselling on different marketplaces like Depop is a fruitful venture. Then you email them with a request to review the suspension reasons. Externally, everything appears in order, but if you look closely, you can see the shuddering traces of a struggle beneath the skin. On the Facebook group, users repeatedly complain that the platform isnt taking hacking seriously. Not only does it affect your integrity as a seller, but it can also mean a loss of profits. If your account was suspended for violating Depops Community Guidelines, you can submit an appeal to Depop Customer Support and explain why your account should be reinstated. What size SIM card does the Droid Turbo use? But despite Hamiltons best efforts, no-one has been listening to her least of all Depop. We have seen lots of panicked emails from website admin because one minute their website worked just fine, and the next minute their account was suspended. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Once you have contacted Depop, they may require you to provide proof of identification and may ask further questions in order to verify your identity. writing, Karishma spends her time tinkering in the innards of
Can people still see/interact with my account even if its suspended? Sometimes, thats just how things play out. Of the eight who responded, three asked for me to pay for the item using bank transfer or PayPal family and friends, refusing any other form of payment. To clean malware infection from a suspended website, use a security plugin. How to Remove Malware from WordPress Site. Why would I get a notification if my account is suspended? To prevent users simply purchasing the fake item through Depops PayPal-linked technology, which offers buyer protection against fraudsters, scammers will leave a note in the listing asking for potential buyers to contact them before purchasing. If you think Depop is asking for this information inappropriately, you should absolutely not provide it and instead contact their customer service team to inquire further. This can help your Depop listing placement rank higher in Depop search, which can help put your items in front of more potential buyers and increase your sales.