You may need to enter your billing account number so we can link your username to your BT billing account: You may need to confirm you are the account holder: (If youre then told that the account is managed by someone else, it means you are not registered as the account holder. Remember that only the primary account holders BT ID can be used to log in to the app and online player. 0 Ratings 4 REPLIES Longshanks0511 Expert on 13-03-2020 9h02 You'll also lose any personal settings you've made to favourites and playlists. If you need a reminder of your username or password, please use the links provide, You get this message if you've tried to log on to the online player more than three times using the wrong username, password or both. To fix this, please contact the BT TV Helpdesk>. 03-07-2020 You might have to wait about five minutes before you try watching again. If you already have a BT ID (this will be your email address), you'll not be asked to create a password in the sign-up process for the BT Sport app. To look for your error, please type the code, in full, into the box below. How can I watch the BT Sport app on multiple devices? If you're outside of these areas, you'll be blocked from streaming any content. VC526 means your internet connection is failing to keep up, and your player has been buffering for too long. You'll be locked out for 15 minutes after three failed attempts. If you've never had a BT ID, you'll be asked to set one up and create a password. Video doesn't play back when pressing play, Im being blocked from streaming because Im outside of the European Union (EU). You can fix that problem by using a VPN. Operating system = Windows 10 Home version 2004, browser = Edge version 88.0.705.56. This means that youre using a Virtual Private Network (VPN) or equivalent service to change your device location. I have no problems with broadband but power line adapters have no light on the data side. Before looking for your error code, why not try our TV and Sport help tool? Try closing the app and opening it again. MD001, MD117, MY019, MY039, MY116, MY117, MY115, MY120. If you havent exceeded your device limit and are having issues, If restarting your app doesnt work, try deleting the app off your device and then reinstalling it. Ask other users of the same connection to stop downloading large files, If your device is capable, try connecting using an Ethernet cable, Try checking mobile coverage on your mobile provider's website, Close or uninstall other apps that are running on your device. Please check your connection and try again. Can I watch BT Sport in more than one room? The help tool can quickly get you back up and running again. It's easy to fix, simply stop the content before you close your browser. If this doesn't work, uninstall the app and reinstall it again. You need to click Always allow, this should fix the problem. If this isn't the case, please exit the enhanced player and try again. Please click the link below to get started: Order BT Sport with a BT Broadband, TV or mobile package. How do I fix BT Sport error code ID003 or other error codes? VPN hides the true location of the IP address you're using, so the IP address it's supplying you with could originate outside of the UK or EU. If you experience any errors updating the software on your TV box, try the following: Poor quality or no picture on Premium TV channels, I get a 'Channel not set up' message on my TV box, My TV screen has gone pink when watching BT TV, I have a blank TV screen with my 4K recordable TV box, Resetting Powerline Adapters or Mini Connectors, How to check Powerline Adapters or BT Mini Connectors are working, I have no lights on my Powerline Adapters or BT Mini Connectors, Check our service status page to see if there's an outage>, First unplug the ethernet cable from the back of your TV box, wait 10 seconds, then plug it back in. Follow these steps to try and fix these IPC errors: If the content isnt available after five minutes, follow these steps to try and fix the errors: IPC6028, IPC6030, IPC6033, IPC6034, IPC6035, IPC6036, IPC6037. Try to play a recording, if that fails try another recording. on This means that the device youre trying to use isn't supported by the BT TV App. Resetting Powerline Adapters or Mini Connectors, How to check Powerline Adapters or BT Mini Connectors are working, I have no lights on my Powerline Adapters or BT Mini Connectors, If youre using mobile data, try turning your mobile data on and off again, If youre using wi-fi, try disconnecting your device from your wi-fi connection or restarting your router, If youre having connection problems with your BT Broadband go to, Exit the player back in to the app and re-try playing the programme again, If this doesnt work, fully restart the app and then re-try playing the programme again, You can register up to 10 devices, however you can only use the BT TV App on two devices at the same time. BT ID Password Show Forgotten your login details? Before looking for your error code, why not try our TV help tool? This means that an issue with your internet connection is interfering with the pairing process. 10-04-2021 The player will now work, If you choose to, you can return these settings to the previous ones after viewing, Untick "Block third-party cookies and site data", This may be on "Remember History". I have tried resetting my password and reactivating my account, as well as uninstalling and reinstalling the app but nothing seems to work, on If this doesn't work, please check your device is on our list that the app will work with: What do I need to access the BT Sport App? Try closing the app and opening it again. This error code is most likely caused by your browser's cookie settings. It works and I can now watch two matches at once, which was my ultimate goal. Remember me ) Back Security Help Don't have a BT ID? Enjoy BT Sport anywhere with ExpressVPN. on I can't seem to get this working? This error happens because you need to download the app from the Amazon App Store, and not from Google Play. Make sure youve enabled location services for the BT TV App in your device settings. One little tap for complete control and all the help you need, Get all the help and support you need via the EE Community, Contact us and follow the easy steps to resolve your query, Get advice on how to fix error codes in the BT Sport app, 'There are no events to show error message', There are no events to show error message, log out of the BT Sport app, restart it and then log back in again, check your internet connection by trying to load a new web page, if you're using WiFi, check you've entered the correct WiFi password and logged into the internet - some public networks have a two-stage log in, uninstall the BT Sport app and then reinstall it, some public networks (hotels, etc.) Wait for ten seconds and then reconnect the Hub and modem. Tips if you're connecting to the app over a 3G or 4G mobile connection: Check you've turned on mobile streaming. Note: Jail-broken, rooted, and devices using developer versions of operating systems aren't supported by the BT TV App. This means that there's either an issue with your registered device(s), or you've reached your registered device limit. When things go wrong, it can quickly get you up and running again. You can change each registered device once every 30 days. I'm assuming my. MP089, MP080, MP201, MP202, MP203, MP204, MP205, MP206, MP207, MP208, MP209, MP210, MP211, MP212, MP213, MP214, MP215, MP216, MP217, MP218, MP219, MP220, MP221, MP222, MP223, MP224, MP225, MP226, MP227, MP228, MP229, MP230, MP231, MP232, MP233, MP234, MP235, MP236, MP237, MP238, MP239, MP240, MP241, MP242, MP243, MP244, MP245, MP246, MP247, MP248, MP249, MP250, MP251, MP252, MP253, MP254, MP255, MP256, MP257, MP258, MP259, MP260, MP261, MP262, MP263, MP264, MP265, MP266, MP267, MP268, MP269, MP270, MP271, MP272, MP273, MP274, MP275, MP277, MP278, MP279, MP280, MP281, MP282, MP283, MP284, MP285, MP286, MP287, MP288, MP289, MP290, MP291, MP292, MP293, MP294, MP295, MP296, MP297, MP298, MP299, MP300, MP301, MP302, MP303, MP304, MP305, MP307, MP308, MP309, MP310, MP311, MP312, MP313, MP314, MP315, MP317, MP316, MP081, MP082, MP098, MP087, MP088, MP099, MP997, MP996, MP901, MP902, MP903, MP906, MP907, MP908, MP910, MP911, MP914, MP932, MP915, MP916, MP927, MP929, MP930, MP937, MP938, MP917, MP919, MP921, MP925, MP999, MP100, MP101, MP103, MN004, MN007, MN008, MN009, MB901, MB907, MB910, MB915, MB927, MB921, MB923, MB999, MB929, MB001, MG104, ME105, ME106, ME107, ME110, ME111, ME112, ME113, ME114, ME115, ME116, ME117, ME123, ME124, ME125, ME126, ME101, ME120, ME102, ME103, ME122, ME121, ME100, ME001, ME015, ME915, ME999, ME118, ME119, MF029, MF030, MF032, MF033, MF036, MF024, MF151, MF060, MF062, MF025, MF026, MF027, MF067, MF020, MF021, MF023, MF090, MF091, MG429, MG500, MG106, MG101, MG102, MG111, MG104, MG401, MG112, MG113, MG114, MG115, MG116, MG117, MH103, MH114, MH111, MH112, MH105, MH106, MH107, MH108, MH110, MJ921, MJ999, MK001, MK002, MK003, MK004, MK006, MK025, MK020, MK021, MK022, MK023, MK024, MK007, MK005, MK026, MK027, MK915, MK916, MK999, MM001, MO001, MO001, MO002, MO003, MO004, MO005, MO006, MO007, MO008, MO009, MO010, MO011, MO012, MO013, MO014, MO015, MO016, MO017, MO018, MO019, MO020, MO021, MO022, MO023, MO024, MO025, MO026, MO027, MO028, MO029, MO030, MO031, MO032, MO033, MO034, MO035, MO036, MO037, MO038, MY124, MY127, MY128, MY126, MY131, MY132, MY133, MP105, ME150, ME151, ME152, ME153, ME154, ME155, ME156, ME160, ME161, ME162, ME163, MH123, MH124, MH125, MH126, MH127, MH128, MH129, ME139, ME140, ME141, MF085, ME132, ME134, ME136, ME137, MP101, MP102, MB011, MB012, MB013, MJ102, MJ103, MJ106, MJ104, MJ105, MJ112, MJ113, MJ113, MJ113, MJ114, MJ117, MJ115, MJ116, MP105, MO052, MO053, MN010, MN011, MN012, MN013, MN014, MN015, MN016, MF100, MF101, MJ940, ME003, ME004, ME005, ME008, ME007, ME008, ME014, MF041, MF042, MF043, MF044, MF046, MF070, MF047, MF050, MF040, MF061, MF069, MF080, MF081, MJ001, ME013, MK010, MK011, MK012, MK013, MK014, MK015, MK016, MK017, MK018, MK019, MY130, MY135, MY136, MY137, MF086, MF087, ME130, ME131, ME133, ME135, ME138, ME142, MH050, MF063. Login and the player should now work, From the three options for 'Cookies', please select 'Allow sites to save and read cookie data (recommended)', Make sure the remaining two options are de-selected. Please click the link below to get started: Can I watch BT Sport in more than one room? To do this, press the, Check your On Demand players are up to date by pressing the, If you're still having an issue contact the, Check you have a working broadband connection on another piece of equipment like a laptop or PC. Try closing and reopening the web browser. Then make sure that "Location Services" is switched on, or green. I've asked the lead dev for that app to see if he has any ideas. (Youll need to log in again once youve reinstalled the app), Make sure your set top box is connected to your home wi-fi. Click on it and select "Use custom settings for history" > Accept third-party cookies > "Always", From the four options for "Cookies and website data", please select "Always Allow", Log out of the BT Sport online player and back in again. If you get this error, make sure that your TV box is connected to the internet. GP306, GP318, GP998, GL006, GB021, GB022, GB023, GB002, GB003, GB004, GB010, GB998, GM002, GN002, GG103. Find out how to fix your email error code Need more help? 12h42, Welcome to the Community and thank you for posting. You'll need to close all other apps, and then re-start the app. This means that the device youre trying to use isn't supported by the BT TV App. You'll not be able to watch any BT Sport online content if you have certain cookie restrictions; please follow the instructions below. Try logging in again, re-start the app and then try again. on When watching live rugby via the BT sports app(on a Samsung A53) I get a error code of VC018. There are a number of reasons why this may be happening. This may require you to log in or accept terms. 05-10-2021 This error means the number you entered in the first step of the set-up process wasn't recognised as a valid EE phone or tablet number. Please visit our billing help pages for more information. If you do have it, manually configure the app/software accordingly or un-install to allow BT Sport streaming. 3. If you still don't get a PIN: If you receive your validation PIN but it's not approved, you'll need to make sure your browser isn't timed out. This means that an issue with your internet connection is interfering with the pairing process. To try and fix it: You'll get this error when there are too many TV boxes connected to the BT account. If you're still experiencing problems then open a separate browser on another device and set up your BT ID again by taking the link we sent you via text message and putting it directly into the address bar of your browser. Instead you'll receive an email from BT with instructions to link the BT Sport app to your existing account. If you've forgotten your BT ID password, you can retrieve or reset it through the BT Sport app or by visiting the BT website. This forum shows that you're using Chrome v84 on a Mac to post these messages - BT Sport needs a minimum of v89. To watch programmes on the BT TV App, youll have to switch off any VPN services youre using. If this doesnt work, you can request BT ID and password reminders here: Fully restart your app and try re-pairing your device to your set top box, If this doesnt work, try resetting your set top box and/or your router, and then try re-pairing your device to your set top box again. This means you can stream and watch two different, or the same stream, on two different devices. If this still doesnt work, there might be a problem with the specific programme youre trying to watch. If this problem happens in the UK or EU, try disabling and re-enabling your location services for the BT TV App in your device settings. Only the best USA VPN can mask your actual IP address and replaces it with a UK IP address. This means that there's a temporary problem with the particular programme youre trying to watch, which can happen for a number of reasons. 04-02-2021 This means that there's either an issue with your registered device(s), or you've reached your registered device limit. If this doesn't work, uninstall the app and reinstall it again. If this error shows and there are no programmes in the "Watch Now" part of the BT Sport app, you'll need to ensure all clock settings are set to default 24-hour time: If you're streaming via 3G, you'll need to enable mobile streaming with the BT Sport app settings. This error code will show if there's a problem with your BT Sport account and it means you'll need to reset your password: log in with your existing BT ID (username) and password -you'll be asked to reset your password, then log into the BT Sport app with your BT ID and new password. You'll probably need to use a different device, but check our minimum operating system requirements as you might only need a simple upgrade to your operating system. To set your clock settings: This error code can mean there's a problem with accessing the BT Sport channels or with playing back a video in the app. Level 1 (5 points) Q: BT Sports error code VC086 is there a work around? To solve the problem, log out of the BT Sport online player, then log back in again. When things go wrong, it can quickly get you up and running again. 22h05, first it was chrome but then I tried firefox and it was the same issue, on You'll need to: If you've forgotten your BT ID password, you can retrieve or reset it through the BT Sport app or by visiting the BT website. There are a number of reasons why this may be happening. Create one Quick links Track your order > Report or track a fault > Pay a bill > Get help or contact us > Download the My BT App > Looking for BT Mail? It should only be a temporary issue, so please keep trying to log in. These error codes relate to the enhanced video player. What do the BT TV error codes mean? on by Press the Help button, then the numbers 7 2 0 and then press OK. Now scroll through the different input options until you reach the correct input channel. The help tool can quickly get you back up and running again. 18h07. So when you come back to watch again, you get this error. All you need to do is visit the BT Sport website or launch the BT Sport app*. 15-08-2020 This may be caused by a problem with your device and WiFi connection or because you're not fully logged onto a WiFi hotspot. The app will use your device's location settings to check that you're in the EU, so you may need to turn this service on. 11h46. 9h14, https://www.bt.com/sport/watch/live-now/bt-sport-1, on Message 1 of 5 YVM102 error Go to solution I constantly have this error code and have tried all the steps suggested on the website. You'll receive these messages if your wi-fi or mobile connection isn't strong enough to load the enhanced video player. You'll need to log in again before attempting playback. 18h44, on You can only watch programmes on the BT TV App in the UK or EU. You need to disconnect and then reconnect to Chromecast. I downloaded the app via Microsoft shop in the end rather than watch directly from the BT sport website. If this hasnt fixed your problem, BT customers can click here to chat with us >, EE customers should click here to contact EE >, Error Message: Sorry, you've tried to log in with the wrong details more than three times, so we've temporarily locked your account. ER18. These will help you reset your your details so you can log on to the BT Sport online player again. If this doesn't work, uninstall the app and reinstall it again. You can only use one box at a time to receive full service (On Demand and Extra Channels). Simply click the link below and give it a go. When you're presented with the option of 'standard' or 'enhanced' player, choose 'standard'. Remember, you can always change your settings back after youve finished using the BT sport online player. These error codes indicate that the web browser on which you're trying to view isn't supported by our player. I'm having exactly the same issue. 0 Ratings Cliff Aspiring Expert on 29-11-2020 11h03 2,140 Views Message 4 of 6 Re: ERROR CODE YVM302 Close any other apps you have open, then re-start the app. I'm getting this too. Error Code VC010: You've been watching online but didn't stop the content before you closed your browser. An Error Code has appeared on the BT Sport App, what should I do? If you're still having problems here's a few hints and tips to help you. If connecting using wi-fi, check you've entered the correct wi-fi password and have logged into the internet (some public networks have a two-stage log-in process). Your BT ID is correct but you dont have BT Sport on your account, This happens when you have an active BT ID but no BT Sport subscription. BT sport app error code ID106 on Smart TV/ID1006 on smartphone Hi, For two weeks now I've had an issue with logging in to my BT sport app on both my smartphone and smart tv. You need to disconnect and reconnect to Chromecast. These error codes normally indicate a problem with your internet connection. If. Before looking for your error code, why not try our TV and Sport help tool? This error will show if you've requested a validation PIN too many times. If you still have the same problem try, Try reversing or using a different HDMI cable between your TV and TV box, It might be a problem with the TV and TV box communicating with each other. You can find Settings in the main menu of the BT Sport app. BT have teamed up with TSG, an aerial specialist, who offer aerial installation for 60. motor/ limit switch 2 not connected. GD101, GD102, GD103, GD104, GD105, GD106, GD107, GD108, GD109, GD110, GD111, GD112, GD113, GD114, GD115, GD116, GD118, GD119, GD120, GD121, GD122, GD123, GD124, GD125, GD126, GD127, GD129, GD130, GD131, GD132, GD133, GD134, GD135, GD136, GD137, GD128, GD003, GD138, GD139. Press the, If the 'Wired Connection' is set to 'AUTO' and the 'Network Connection Status' is showing 'DISCONNECTED', attempt to re-connect by selecting, Wait for the broadband light on your Hub to go blue, Restart your TV box, using the power switch on the back, If you still can't use your BT TV service then contact the, First try restarting your TV box by flicking the switch on the back. If you're still experiencing problems then open a separate browser on another device and set up your BT ID again by taking the link we sent you via text message and putting it directly into the address bar of your browser. This means that there's a temporary problem with the particular programme youre trying to watch, which can happen for a number of reasons. The BT Sport online player uses cookies to enable a high quality viewing experience. 16h53, I'm getting both these error codes at different times when attempting to watch BT sport on a laptop. There are various reasons why you might be seeing this error code. ; Report a bug or problem. If your broadband isn't working please use our broadband troubleshooting wizard, If you've got a connection, your broadband speed may not be fast enough to receive these channels -, If your download speed is below 5mbps then you may have a broadband speed fault, If broadband is working and is fast enough then check the connection between your Hub and TV box. Get help with logging in to your BT email account and tips on fixing common log-in problems. This means that your device's location services aren't enabled for the BT TV App. Before looking for your error code, why not try our TV and Sport help tool? BT Service Manuals SPE 125. This way, it's impossible for your ISP or the streaming service to trace your location. It's therefore given up trying. Below are instructions for how to do this: Go to the home page and press the Settings icon. limit the bandwidth available for video - test this by checking if you can watch a video on YouTube. If you're seeing one of these errors, there's a problem with the BT ID details you're using. You can still subscribe to BT Sport's Monthly Pass. Please try a wi-fi connection instead. can you help i have the latest browser but I'm still getting this error code VC089:In order to get the best experience on BT Sport, please upgrade your browser to the latest version. Check you haven't disconnected from your internet connection. If you still get same error message, please try again in a couple of hours. Try these steps to fix the issue: Step 1 HD channels need to be viewed with an HDMI cable, On the app - Close down any other app you have running then try uninstalling and reinstalling the app, On the web player - Restart your browser or try using a different browser. 18-07-2020 BT TV App Error Codes - Apple TV Before looking for your error code, why not try our TV and Sport help tool? You'll see this message if you're trying to watch video content on the BT Sport online player from outside of the European Union (EU), which isn't possible due to content rights restrictions. Your device user guide will show you how to do this. Now generate a new connection code on your box by pressing 'Connect Device' again. Make sure the term youve used is valid and try again. Log out of the app, then log back in with new user details. Your device needs to be connected to the same network, and both your set top box and TV must be switched on to pair, Try restarting your router if youre having connection issues, When youre sure the internet connection is working properly, re-try the pairing process, Try entering your details again. 17h00, on BT Sport - VC018 Error Options Subscribe (RSS) Mark as unread Mark as read Float to top Bookmark Subscribe (email) Mute Print this discussion BT Sport - VC018 Error GustopherT Explorer Options Mark as unread Bookmark Subscribe Mute Subscribe (RSS) Permalink Print this post Report post 18-06-202204:41 PM If you haven't added BT Sport to your account: This indicates that your EE account may be suspended or cancelled. To set your clock settings: This error code can mean there's a problem with accessing the BT Sport channels or with playing back a video in the app. 14-08-2021 This error code can appear when you're trying to access the BT Sport online player on certain web browsers. To watch programmes on the BT TV App, youll have to switch off any VPN services youre using.