All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. All bookings include free cancellation up to 48 hours before the pick up time. Date of experience: 07 February 2023. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. This information must be sent via email and give Wisecars the relevant details of the incident. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. You can also find this information on the confirmation voucher. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. In all these cases, you will receive no refund of the money you have paid. rj vlemnyt. You may also add additional drivers at the rental counter when you pick up your car. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Wisecars believes in protecting your privacy. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. No charge will be made for amending your booking before the start of your rental. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Dear Sara,Thank you for contacting us! Thanks! Please note that all additional drivers must also show a valid driving licence at pick-up. %title% %offer% Tbb. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Fill in your personal information and state your request. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. All cancellations outside of the aforementioned timeframes will not be refunded. However, please keep in mind that any changes that you make to your booking will probably change the rental price. All rights reserved. It is a huge scam. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Email Protect your account with two-step authentication The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. Please read carefully the terms of the Car Rental Agreement before signing it. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. If not, you will need to purchase the cover at the car rental company counter. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Please make sure you return the vehicle to the same rental company from which you collected it. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. In such circumstances, we will cancel your booking with no liability whatsoever. Reply from Wisecars. The car rental company will charge you for the additional driver for the whole time that you have the car. 2023 Wisecars. Wisecars believes in protecting your privacy. If you do not agree with any part of them, you must not proceed with your booking. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Minimum age requirements on larger cars may also be higher at some locations. I had rented cars for myself and others through Wisecars many times. There are too much additional insurances taxes etc. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. However, you will not be entitled to a refund if: Please check if you provided the correct email address. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Please note, under no circumstances is the fuel included in the rental price. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Renting a car and want to make sure you know how car rental works? What's Wisecars' cancellation policy? 8 Feb 2023. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! You will receive a full refund if you request the cancellation 48 hours before the pick-up time. This is the second time we have booked with Wisecars and had amazing service. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. We clearly highlight car and van hire options with Wisecars that have free cancellation. In that case, the special cancellation terms are presented during booking. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. 1 Previous_Golf_5959 2 mo. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. If you are involved in an accident, the local police and the Car Rental Company must be contacted. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. No way has this company got 4.5stars. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. All related documentation must be kept if an insurance claim is submitted. All rights reserved. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. All related documentation must be kept if an insurance claim is submitted. I read other reviews from this company after this had happened and that is a common . However, this is not true. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Wisecars will process your cancellation refunds in 7 days. In such circumstances, we will cancel your booking with no liability whatsoever. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. We used in October 2022. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. 1 year ago. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. I reached out to Wisecars, who were really understanding of the issues I encountered. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Amendments can only be made up to 48 hours before the pick-up time. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. In peak periods this may not be achievable. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Wisecars is not liable for services or bookings not fulfilled due to force majeure. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Special price and hope that it will be the same at location. You have a guaranteed booking with us and with one of our trusted premium suppliers. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Seamless booking experience and great price compared to all other websites. You will find the telephone number in the Car Rental Agreement. Cancellation Protection can be purchased only at the time of booking and is not refundable. Please note, under no circumstances is the fuel included in the rental price. Even a basic insurance. Please note that all additional drivers must also show a valid driving licence at pick-up. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. We will send you your rental voucher 48 hours before your pick-up time. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. Trustpilot is assessing this review in accordance with our flagging process. If not, you will need to purchase the cover at the car rental company counter. The permit you may need depends on which country youre visitingand how long youre staying. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. Your voucher is normally issued 48 hours before the pick-up time. There might be differences based on offers. We will send you your rental voucher 48 hours before your pick-up time. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. In peak periods this may not be achievable. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Please keep in mind that inclusions may differ between car rental companies. Only when all documents are present and severe negligence can be excluded, a refund will be processed. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. It might take your bank extra time to settle the amount. 2023 Wisecars. Your voucher will clearly state the address of your vehicle supplier. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. You can also find this information in the pick-up and drop-off details. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. When you rent a car, you will usually need deductiblecoverage. To improve our service and website, we may use small data files known as Cookies. The price is at end only a quarter of thee rate! Wisecars employs limited use of cookies for your safety and does not store any personal data. Please make sure you return the vehicle to the same rental company from which you collected it. If you cannot find the confirmation email, please contact us via our website. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. Your browser settings can be set to inform you before receiving a Cookie. If you are late for your pick-up, you could lose your car. We use dedicated people and clever technology to safeguard our platform. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. Please note, we only delete personal data on the request of the individual. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Wisecars does not own or operate any Car Rental Companies. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show.