If there is no tag, and no receipt, youre stuck with it. I tried to return shirt my mom got me she for sure paid $12 for it the tag was still there when I went to return they offered me $0.16 yes no joke 16cents!! I never got to try it on, never got to wear it at all, it still had the original tags on it, and I still had my original receipt. They honored the store credit which was almost $100 even though it was a different state and years later. I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. Also, a lot of places ask for ID so that they can keep track of you. Ross Return Policy General Return Policy Fine Jewelry, Swimwear and Lingerie Return Policy FAQ Can I order items online from Ross Dress for Less? If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction.. So please be considerate when it comes to returns or exchanges. Tjmax will give you cash back even if you buy your items with a debit card, but Ross does not. If you paid with cash or another payment method, a chargeback isn't an option. 5. I bought a pack of hangers there. The 55+ Tuesday Discount is a program exclusively for customers 55 years of age or older. The comments on here are ridiculous. Items paid for with PayPal prior to September 13, 2022, will be refunded to a Target GiftCard. To maintain our great prices, we keep all aspects of our business simple. Don't waste ur time. I was honestly insulted. The Ross rep actually called my local store and spoke with the manager as its handled on a store-by-store basis. So you wash it and find out you can't return it because you wore it then washed it. Be sure to check items especially clothing closely before purchasing. I bought a pair of sandals and they seemed to fit fine but the security tag was on so I couldn't actually walk to check the fit. show ID when I used the store credit. We do not buy large quantities of any one item and often do not have the same merchandise in every store, making it difficult to offer catalog shopping. You can do the contactless payment options as well for more safety. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered. Also who cares if someone knows your divers license number, that os not sensitive information. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. I really feel like the manager just did not want to take the time out she was very unfriendly. Layton - you've lost my business. Is this even legal? I was out of town and found I needed a light sweater to ware to a wedding. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. I should have been allowed to exchange at face value. Really, Like I Didn't Need An I.D. People will pay more for an item if there is better customer service. I tried to explain that it is against the law in ohio to sell defected items. If that entire company took just one pg from Macy's handbookthey're prices wouldn't have went up, their mgt staff would be MUCH HAPPIER &they'd be able to pay more to their full time ppl and mgr than target pays their part time ppl. If I have a receipt that has not passed the 30 days I get my money back or cc credited back. Discover Network (For Canada, Discover is only accepted at major Airport locations) Renters without a ticketed return travel itinerary will need to provide a credit card with sufficient available credit to cover the estimated total amount for the rental and a deposit between $200-$850 depending on the rental location and class of vehicle . Yes, technically you can rent a car with a debit card. Went to return a pair of shoes without a receipt. Ross is operating 1,483 stores in the US, but it has no presence in New England, New Jersey, Alaska, New York, and Puerto Rico. I bought a bra that was defected had tags still on & receipt.. Management didn't care rudely told me that No bras can be returned..I tried to show her it was damaged but she wasn't interested. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. If your purchase was made using a debit or credit card, any refund is issued to that same card. Essential; Dvd Little; Aunt cathy for ross debit cards. She didn't have an answer for me and just said No And there were still costumes on the sale floor. THEN YOU COULD AFFORD A 90 DAY RETURN POLICY LIKE U HAD 2 YRS AGO. Yes, you can return orders at the Ross store, but to get refund to the original mode of payment, they need to be accompanied by the sales receipt. Response was yes they should but sorry. A debit card refund takes a couple of days to process. Hi guys..I bought a pair of shoes from Ross and I want to return those but I lost the tag and there is a receipt so will they refund me back with no tag and just a receipt? Last Saturday, my mother asked me to take her to Ross. Horrible Return Policy. For a successful return under the Ross return policy, the store executive will credit the refund in your original form of payment immediately at the store. When I got home, he tried them on and it was too big. Bag was extremely heavy. I suggest y'all have a meeting bout being a little more friendly and maybe ppl would want to actually come in there and shop more.maybe y'all wouldn't be so dead in there if ur employees actually greeted u when u walked in the door. i will be calling customer service tomorrow. According to the Electronic Funds Transfer Act (EFTA), the longer your wait to report a lost card, the higher your liability becomes. Alternatively, merchandise purchased online can be returned using our return-by-mail option. Register will say "please wait" and prompt the customer for their card and pin. I did not walk in it and the labels and tags clearly show that it is refundable. She says "I know you didn't wear them but that's our policy". Actually 4 if you count the 1 I bought at Cato which by the way I had no problem getting a cash refund for when I returned it today. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. Taz. Retain the original register receipt for Gift Cards. No way you ever sold this shirt for 16 cents! I'm just finished cancer treatment I walked to Ross (2 miles) to return to tennis shoes I bought for my son whom I haven't seen in months. If Ross offered clothing rentals you'd have no problem, but it doesn't. Could not return summer items given as gift. The one cashier, said I will take you next. The Credit/Debit Card Policy encompasses people, processes, and systems and as such applies to: -All computing and network resources with regard to credit card processing. Now I know the reason all my neighbors do not want to visit that store! If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Refunds. If it is such a big conflict why does Ross not correct the tags before selling their products. 5. Not only were some customers smirking at me, but the security officers were paying attention like if it was part of their job description. Call corporate. Change their return policy. Ross Return Policy: Insider Tips for Successful Returns Every Time, The 2 Best Days to Shop at Ross to Save Money, How To Score the Best Deal at TJ Maxx, Ross, and Marshalls. Ross uses a 3rd party refund verification system and tracks your returns by using your ID. Ross is the only store I ever have problems with returns. This is a very questionable practice that unlawfully collects private information on customers. You take a chance every single time you purchase something that it will break or come apart. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. You can exchange any item within 30 days or after 30 days of the purchase to get your item exchanged. They said no, unless I have a store receipt or proof that they were bought there at the store. Manager said the employee at check out shouldve told me. Eligible customers are entitled to 10% off purchases made on Tuesday. And it's in a more lively area too. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. 3)keep the tags if you need to staple them to the receipt Response was yes they should but sorry. I have been waiting 10 minutes and she just walked in. I purchased a "leather" belt for my son. I Bought 2 Jackets And Returned One Of Them The Same Day. Having a receipt will marginally increase the chances of your return request getting accepted. amount of $29.00, to be paid with check. I had to argue with store clerk. I was appalled!!! Ross is the only one which does not return and have rude, disrespectful employees. Ross also offers an extended return period to their customers during the Christmas holidays. Ross wont provide refunds on opened software items. They answer my questions without attitude and fold my clothes most times without me asking. i did not have time to stand in line twice. As a Ross employee I'll clarify some of these incidents for you. We're supposed to give you a reason to come back, not accuse you of something we can't prove you did and then treat you like you don't matter, that's not how it works. All rights reserved. 10. Note: Pack your product properly with all the components that originally came with the product. I will say the cashier was nice and of course asked to speak to the manager and she was as well but explained that there was nothing she could do for me. Suck that I am I week over my stupid 30 days policy! She answered, "yes", I have the receipt and tags are on the dress. I always plan on a store credit when I return items. She then asked me if I understood what she was saying ( as if I was stupid). You now know all the important points that can make your return possible following the Ross return policy. Refunds to a Target RedCard typically take up to 2 days after we've approved the refund. Does Safeway Sell Stamps? Very disappointed and if I buy clothes from them again I will be Much more causious. Am I going to be able to return or exchange them if it's more than 30 days due to temporary store closures? Suck it up and stop complaining. Ask the Reader: Do you like the return policy at Ross or do you find it a little bit stingy? Tap debit card. He stated on the back of the receipt. However if you originally used an online payment service eg PayPal your refund will be made to your preferred credit or debit card or issued as an in-store. Last Name*. So I pulled out my receipt and she began returning until she came to an item with all tickets attached except one and she said WHAT A SCAM!!! I had. Some receipts lost and I had to return with my drivers license however they locked my driver license return stating I returned more than 10 times. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. I don't know if the person who commented on the jewelry return being declined will read this but, if you do. This not common practice in all orher department stores. Message*. I would rather pay more for a better quality item that would be returnable. And in all the last minute back to school shopping, with so many new items I misplaced my receipt and when I went to exchange the shoes they only wanted to give me half credit. For example, you can exchange a purse you changed your mind on for a pair of shoes and just pay the difference. Someone put it in our cart while I was in the fitting room and we payed for it. A receipt is the prime proof of purchase at Ross. Find the In-store Aisle. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. I will keep shopping there. After I washed them one of them had a small hole in it. This system monitors all the returns and limits the number of non-receipted refunds allowed to a single customer. Just BAD business ! She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. You need to return the item in new condition including any accessories & sub-products. You will receive a refund as a store credit or can also choose to exchange the item at its current price. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? She then tells me to try to sell them on let go. You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. I bought a casual dress for this summer, I got home and went to hang it up in my closet and noticed a HUGE hole in the front of it. A valid picture ID (Drivers License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. Does Ross Dress for Less accept resale certificate? The cashier ask her to explain why i couldn't return. I was just told today by the cashier at Ross that the Reduced items are final sale !!! I have not had any problems returning items at Ross as long as I was within STORE policy. When your return is processed, you will get your refund in the original mode of payment. you are only allowed 2 returns without receipt per year. The item must be returned to the benefit administrator in like-new/good working condition. It hurts the store when an item is returned when it is used washed or altered because we end up tossing it since it is un sellable . I said ok and handed over. I once seen a women try to refund a pot and pan set she had used, that was place in a brown boxReally. Name Server. If Ross offered clothing rentals you'd have no problem, but it doesn't. goodwill is a little bit better. However, they don't accept returns for "used or altered" items. Companies use this information when issuing store credit cards to access the risk. I said other stores let you do this especially when its a gift. Yes, you can. Once I mislaid the store credit, moved to another state and found it 5 years later. You want cheap stuff but and you call them crooks but in reality its not. Complete Ross customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. I bought two tops made of the same material but didn't not check for problems with them. If you got any defective item, then inform Ross stores immediately, and it will be exchanged for its original value. They are not wanting to see a boycott on their stores. WHY??? Ross sells a bunch of different categories of household, travel, clothing, and other merchandise. Or something like that. Ross gives you 30 days from the date of purchase to return items. She took one look at it (it was slightly faded) and proceeded loudly to give me a lesson on what I should have done to the receipt. Disappointed. I purchased Web: city car driving simulator 4. ross return policy clearance items. I ignored it and said sure because these are the type of people you can't win with and they clearly DO NOT consider the customer always right. Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. The saless person said No they don't refund cologne. They said I was over by 5 days and did not want to refund. If you try to return it without the receipt, the product will no longer be in our system because the product is too old. You do not even have your receipt and they are already screaming "Next!" The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! Ross is a store I do not usually go to. It would be better for them no to sale this kind of merchandise. I purchased a pair of $35 earrings for my seven year-old grand-daughter's Christmas gift on 12/12/15. As far as if something getting destroyed in the store and no one being made to be responsible for the payment of that item, stores have the option to sale it as is at a discounted rate or zero it out. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. No, you cannot a return a gift card for cash. Ok so I am not one to ever leave a bad review on a place cause I know how it feels but I went Into the Ross in spring hill last night and port Richey today and I just have to say that both were Terrible not one person greeted me not one person smiled there was one nice lady with short black hair at the one n port Richey actually apologized for not being able to take back a perfume I literally just bought last night that hasn't even been sprayed and I had the receipt and everything.the manager was very rude and had an attitude like I'm sorry no one likes working but contrary to popular belief ur still it supposed to look like u are completely miserable and hate ur life when ur at work the negative energy makes me never want to go back into those stores. A way would be to look at the surveillance cameras she said! The Ross return policy can be a little confusing. Fine Jewelry, Swimwear and Lingerie Return Policy. Some types of refunds are not accepted! I printed my bank statement proving that I had purchased the purse on Saturday. That is because Ross does weekly markdowns when an item in the store gets marked down that is the price of the item therefore that is the price you will be refunded without a receipt. I am a Ross Associate. All purchases must be made in person in our stores. I just finished paying for my merchandise when the cashier forgot to do Senior Day Discount - so they said I needed my drivers license - which I didn't have with me, as I didn't drive - but I just paid for the merchandise 30 seconds before. I told him I did, and it wasn't until I put them on that I realized how bad they looked on me. I was a loyal Ross customer but after this? Now with your situation, I think they were simply just following the stores policy, which really are a fair and simple set of rules that run smoothly as long as the customer fully understands the policy and reasoning behind it. Most merchants love debit cards. ), so it's always better to use a credit card. When a pre-paid debit card is accepted as a form of payment . Money Network says to activate the card, you should call 1-800-240-0223 to set a 4-digit pin and get your balance, and sign the back of the card. But if you LOST your gift card (or had it stolen) you can get a new one as long as you still have the original register receipt. Ok Ross thanks for stealing my cash & only giving me credit voucher & took my $6.99 item without adding to refund & only thing i kept original purchase was $3.99 so math doesn't even add up to put ALL on voucher! Be eligible items included in new items have a permanent ban . How does the store know if something is washed, unless you tell them you washed it? I paid with my debit card I should have my money asap like the first transaction, I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? The manager gave me a store credit for the lowest price item, but the other item I was told would be $20.00 less than the price on the item. The Fine Jewelry return policy is the same as the store return policy with one addition: all Fine Jewelry returns or exchanges must have the original ticket attached AND be accompanied by a receipt. 2. For cards . I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. They apologized and said that they couldn't do anything about it. I then purchased 2 bottles of cologne for my husband and when I got out to the car my son told me I got the wrong one. See detailed Ross customer service rankings, employee comments and much more from our sister site. Why can they not do the same thing as Burlington? I will be returning everything else I bought, I just needed to leave before I lost my temper!!! If you try to return something after 30 days youre NOT completely out of luck. When I got home and opened them it was to my attention that they were broken! So the following day, I tried to retrieved it unfortunate I cannot find my receipt. Ross gives you 30 days from the date of purchase to return items. For check purchases, youll have to wait 5 days for a cash refund. Plan on reporting Roses to consumers board. I walked over the Ross by my work. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. A couple days later I checked my credit card and did not see the credit on my account. Modified date: Nov. 17, 2022. I keep all my receipts and take them back within the 30 days allowed. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. Ross employee. In case of receipt return, you may get a full refund based on your return. The reason for this is because sometimes on some products the product description is not always accurate on the product. Ask me why I do not know, that is a corporate question. I'm sorry but I have a life that is super crazy and busy it's not my job to put my life on hold to fix their mistakes! Where is Buttermilk in Walmart? In San Diego store: I returned pair of silver earrings today and manager said since I "tried them on" they had to be thrown away. This is ridiculous. The return of gift cards is only possible with the original receipt. In terms of business, the company would lose money if we operated that way and the company would soon fall. After the 60-day mark, the bank is no longer . I'm very sorry,so ashamed. I said no problem. I told her majority of the items you care is name brand though. Did anyone notice Ross's prices were getting hire than Macy's clearance items now? A credit card is guarded from fraudulent activity and some . That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. If it's a dispute, the process can take significantly longer. Returns with a receipt over 30 days, with a gift receipt or without a receipt will receive . Issuing Refunds to Credit and Debit Cards When goods or services are purchased from Stanford using a credit or debit card, and a refund is necessary, the refund should be credited to the original card used for that purchase, if possible. Manager Tells Me I Need My I.d. I sincerely hope not! Heck, some will even give you a ~3% discount for using . What is going on. It was in new, mint, as-sold-as condition with the receipt. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. RIDICULOUS!! They were bought at Ross, when I went to return them they said I couldn't return them without a receipt. Do you know that the Morgan Stanley analysts have given the tag of Retail Treasure and Rarity to the Ross stores due to their strong sales, despite the slowdown in the industry? When I returned, I immediately went to return with my receipt. Ended up returning 1 of the items yesterday on 4/19 at around 5pm. She got even ruder and mad. Key takeaways. So once it is opened we can't repackage it in its plastic sealing with the price tag on it if you remove it. It seems to be some of the clothing items are lacking. The cashier did not give me a receipt and I thought the shoes were just recorded onto the computer. they were priced the the ABSOLUTE full price i originally paid. For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. The store executives will help you with your return or exchange. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! 30 days. Phone Number. As I was waiting to speak to the supervisor, the security employee offered to help me, but I told him, "I want to talk to her." I've only wore it twice and I cut the tag off. This is a fraud !! I bought a pair of shoes for my son. I can always find something to buy there. The back of the receipt doesn't disclose this return process either, neither does their website. Due to reading unfavorable online reviews on Amazon, I decided to return it. The company gives the Walter treatment "Get Your Sh*t and Get Out!" The company gives the Walter treatment "Get Your Sh*t and Get Out!" Up on the toy I had piece of the sticker of Ross but not all the price! Hope this was helpful. She was extremely rude and argued that I wore them. 8. I went back to ross with my receipt they told me I couldn't return it because they have been used. Answer (1 of 4): Here are Target's refund options. i really did not have time to argue about the whole transaction. Getting Skimmed. I decided to go back a couple hours later the repurchase the same curtains if i found them back on the sale floor. Ross provides a variety of products and it is important to note which products are not returnable before making a purchase. We WILL take back products that have a manufacturer's defect, OR if an item is in original condition. It happens more often than not and it's not a good reputation to give a store. You will also get store credit for what the item is worth currently that day, and not the amount you paid for it. They also advised me that my drivers license has been blocked do to returns without a receipt. Ross has very well trained minimum wage robots. Direct carrier billing (prepaid / pay-as-you-go) 1-30 . Your return the gift cards cannot return money by visiting our business insider, ross return policy debit card! He added that he would accept the ID of her son who was with her. The bank cannot issue an immediate refund to your debit card because the process is instant, and your money is no longer there.