How can I check my card balance or how much I was charged for a trip? A reader in a prior column thought $300 had disappeared from an account. H*2T0T341f&
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/Tx BMC If you don't want to deal with that, just pay the $3 to get the card. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. For details about how to apply for a refund, download theClipper Cancellation Form. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. Is there a way to purchase the card without paying the fee? 0 0 10.1455 10.364 re Yes, you can manage your account using the Clipper app and in your mobile wallet. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. 0
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The Go Pass is valid for thecalendar year: from January 1through December31. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. So what you could do is to rack up a negative balance to offset the $3 fee. HD
0UR K(EP%xg:#6(=VU-zTqwn?p Due to observed delivery issues this is a less secure option. If your card is registered, contact us so we can block your card from further use. Can I have more than one card in my Clipper account? The site navigation utilizes arrow, enter, escape, and space bar key commands. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Key Clipper information translated to Chinese. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. Riders have 2 options for getting a refund: EMC If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. /Tx BMC I think you can add value as needed to exit a station, if your balance is insufficient for the journey. But the other way is get you $$ back is to understand why they charged $3 in the first place. Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. Registering your card protects your card balance and allows you to set up an online account. /Tx BMC EMC
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Min of $5. New. Tickets submitted for refund must have been purchased by cash or debit card. 0.749023 g So take your balance down to $1.50. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. 0 0 10.146 10.364 re Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Key Clipper information translated to Chinese. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. No they don't keep cash at the stations. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. Phone. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. E\\y\F@B.DHR!"g/ Unfortunately, the Clipper Card doesn't allow that. 0.749023 g If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. 0 {
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0UR K(EP%xg:#6(=VU-zTqwn?p Skip top navigation. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. Your refund request will typically be . It is not available to students or postdoctoral scholars at this time. H*2T0T3415Rf& EMC For defective cards, no fees will be charged. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? Key Clipper information translated to Spanish. If you purchased your Clipper card from a retail location, confirm that the provider activated the card. EMC EMC $15.29. EMC If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. Phone. E\\y\F@B.THH!*o* Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder.
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For more information, call the BART Treasury at (510) 464-6841. f And my Oyster card.
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E\i\\ Refunds are subject to the fees in Section 10. Get it back from them when you plan your next trip to San Francisco. Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. The check may take 4-6 weeks. HD
0UR K(EP%xg:#6(=VU-zTqwn?p If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. Only registered Clipper cards, are available for refunds. EMC H237402VH2P0P04341Qf& Up and Down arrows will open main level menus and toggle through sub tier links. USF does not issue refunds for a lost commuter subsidy. Refunds are subject to the fees in Section 10. Clipper said they didnt have money in their accounts. All Access Digital offer for just 99 cents! All rights reserved. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. Will the toll lanes reduce traffic jams? 0 S,
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We cannot give refunds for partially used passes or tickets. H237402VH2P0P04341Qf&
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/Tx BMC To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. If your card is registered, contact us so we can block your card from further use. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. o Discover . 0 0 10.1455 10.364 re walk from 12th St. BART to Jack London square? How many people do not know and never retrieve their funds? Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. . If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. Graduate students are not eligible for a free Go Pass after this date. 0
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Add value, set up autoload, and check your balance! People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. EMC Station Agents can also provide pre-addressed envelopes to Treasury. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. What should I do if my card is lost or stolen? /Tx BMC Clipper App. Each Smart Pass user only gets one replacement per calendar year. It is available for free to eligible university, and hospital employees. Latest Clipper News Never miss Clipper news! Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. EMC Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). hb``e``b
Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73
Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< 0.749023 g Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. They are. EMC Minimum monthly payments are required. Its also required if you want to set up automatic reloading. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Orders will not load if your Clipper card balance is negative. Opens in new window. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. If you ever lose your card, well replace it and restore your value for a $3 fee. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. Otherwise, you will be logged out automatically. Registration is easy, and its free. At your request, we can mail you a new card with your balance restored, typically within 2 business days. And Metro card. Clipper cards will hold a maximum of $300. I dont think you can get back the basic Suica fee either. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. E\i\\
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The old website used to show added values, ready to be activated, but no longer does. EMC https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. 2020, Metropolitan Transportation Commission. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. H*2T0T3415Rf& But nobody did. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. (For example in NYC one can buy MetroCard at the airport without a fee.) balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. But alas, no longer on bART as they now wont let you exit like they used to. Otherwise, you will be logged out automatically.
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And Orca card. Then you wouldn't have to bother about a refund. safe parking at hotels near Oakland Airport?? The Go and Smart Passesare non-transferable. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. Need to Order a Clippercard? /Tx BMC 0 0 10.146 10.364 re H*2T0T341f& Treasury will mail you a check. 0 6
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If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. Log in to your profile to sign up for occasional updates. H237402VH2P0P04341Qf& Copyright 2023 Golden Gate Bridge, Highway and Transportation District. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. Add only that total amount to your card. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program.
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Getting dinner in Oakland this Fridaywill I get robbed? New to Clipper? Directions to Zide needed from Union Square. Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. Pay With f If your card is registered, contact us so we can block your card from further use. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Learn More endstream
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Describe the situation, including your account information. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. /Tx BMC Choose to stay logged in or to log out. ClipperCard is your passport to campus and beyond! Clipper is the recommended fare payment method and offers ferry customers a discounted fare. Discount Cards For youth, seniors, people with disabilities and low-income adults. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. If you have a Go Pass on one of these cards, please contact our office for a replacement card. E\\y\F@B.THH!*o* If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. endstream
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<. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults.
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Clipper saves money. For three bucks, just consider it a cheap souvenir. Refunds are subject to the fees in Section 10. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Your session is about to expire due to inactivity. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p If not, you can check your balance and add value to the card at a ticket machine before starting the journey. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. 7) d"W0%Q T Key Clipper information translated to Spanish. J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. /Tx BMC Your session is about to expire due to inactivity.
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However, each Go Pass user will only get two replacements per calendar year. 0 S,
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But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. If you ever lose your card, well replace it and restore your value for a $3 fee. Its also required if you want to set up automatic reloading. OK to stay in Oakland for visit to San Francisco? `qp8Wkdj434T) Y
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Mail the ticket(s)toBART's Treasury Department. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Learn More about the future of clipper (external link). Only registered Clipper cards are eligible for refunds. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. We recommend that you do. This option helps you avoid paying for postage and is the most secure option. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. Then when you exit, Caltrains will tell you that you have a negative balance. /Tx BMC The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. Refund will be given as Returns shipping; 14 days: Money Back: . 0 0 10.1455 10.364 re /Tx BMC Please contact Clipper Customer Service at 877.878.8883 to request a . We contacted Clipper and were instructed to write letters to get the refund on two cards. Clipper is committed to protecting your privacy. So we just kept our Suica as well as our Icocaused in the Kansai.
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f /Tx BMC Phone. Only registered Clipper cards are eligible for refunds. I no longer need to use Clipper. HD
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To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage.
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Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. E\\y\F@B.THH!*o* Options to Oakland Airport from Union Square. You can have multiple adult cards associated with a single account.
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For more information, including fines, please see Caltrain's fare evasion policy. All rights reserved. You can also log in to your regular Clipper account to see your balance and download a transaction history. You can add value, see what's on your card, and see recent transactions. Clipper is the all-in-one transit card for the Bay Area. The Go Pass is also available to graduate students until December 31,2022*. f Otherwise, you will be logged out automatically. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. Key Clipper information translated to Chinese. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. Pay it forward. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. For faster replacement, you also can pick up your replacement card at an in-person service location. EMC H*2T0T3415Rf& If unsuccessful, your Clipper card may be defective or damaged. You can have multiple adult cards associated with a single account. Clipper says it does not take funds away, even if the card goes unused for years. /Tx BMC
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/Tx BMC o American Express The other option is a refund. A: No. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. Someone else may be able to use it. REFUNDS. What should I do if my card is lost or stolen? This is one option for using up the funds on a paper ticket you own. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). What can I do with an online Clipper account? Please note that, Caltrain has a proof-of-payment system for fare enforcement. If a Clipper card is not used for six months, it can be deactivated. Warriors Ferry / Chase Center Service Oakland plans to unleash pothole blitz to fix notorious street damage, Los Gatos: Hundreds still without power as Black Road repair project finishes early, Dear Abby: I love my wife but I think I better get divorced, Dear Abby: My wife said she doesn't like it, but it's part of my life, Harriette Cole: She has gone too far with the remote work option, Bobcat seen using Highway 17 wildlife crossing hours after it opens, Authorities: Man bombed PG&E transformers in South San Jose, Ask Amy: I feel guilty for not speaking up about my co-worker's activities, William backed Harry and Meghan's eviction, prefers brother never 'set foot in England again', Map in Murdaugh murder case: 5 deaths and a mysterious shooting, Ask Amy: I didn't ask for what I wanted, and I'm sad they couldn't guess, Miss Manners: I felt bad that they all skipped her baby shower -- and then I found out why, As Adderall shortage continues, DEA plans to limit some telemedicine prescriptions, House where JonBenet Ramsey was found dead listed for sale for almost $7M, Columbia University permanently drops SAT, ACT admissions requirement, The Waterbed Doctor: California retailer lays claim to retro bed with nearly 40 years of service, sales, Felonious Florida podcast: Missing teenage girl leads to several cases of child sex trafficking, Do Not Sell/Share My Personal Information. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Does this mean my card is worthless and I might as well toss it? affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. How can I manage the account on their behalf? /Tx BMC 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. 0
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To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). /Tx BMC EMC For youth, seniors, people with disabilities and low-income adults. f EMC Stanford University. Your Clipper card will not be returned to you. EMC
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/Tx BMC A Station Agent canhelp process a ticket refund request. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories.