We have made changes to keep employees safe so response and call times may be longer than usual. How do I report a downed telephone line? Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Sound the horn, roll down your window and call for help. Hope this helps you out. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Connectivity and managing Your Comcast Business network. Then, to let us know why you're calling, say Line is down.. We have made changes to keep employees safe so response and call times may be longer than usual. Search accounts based on account number, or chat online. Say "No account." Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. In the top right corner, you'll see a little chat icon near the bell icon. Let us know if you find downed or uncovered wires or cables in your area. I have a downed wire in the middle of the street. Genius. They have been hanging very low for over a year. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Whenever there is an outage, your first step is to report it via email or twitter. Then it tells me it can help me better if I sign in. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. I would like to report down wires in my back yard for the second time. Immediately Call Emergency Services. -You are responsible for the "mast," the . . Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Its important that you dont exit the vehicle unless youre in imminent danger. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Just select Xfinity support and you will be able to speak with the next available specialist. That person will tell you who the city's contact is in the Comcast governmental affairs office. How do I report down a cable line? Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Payments are posted to your account after 5:30 p.m. on the day they are received. To qualify for the credit, customers must: 1. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. God forbid this huge company actually provide a phone number where you could talk to someone. Verizon Business customers. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. 2 1 RR ryanray.rr81 Visitor 2 Messages Privacy Policy. I think it may be the original phone line. Our community is your official source on Reddit for help with Xfinity services. Then, call PG&E at 1-800-743-5000. Make the report to that person.. Step 1: Inquiry. Please send us a PM with your first and last name, as well as house numbers to your service address. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. It's infuriating. I have followed these instructions and sent the private message on 6/1/21. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Find an Xfinity Location Check the status and hours of locations near you. Hi, @user_af7a95. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Remember: This number is just for unburied ground cables. You have to sign up for gig service and sign a 2 year contract first. Type a message to let us know what your issue is. See how you can save when you add Comcast Business Mobile or add a new line. A: Cable and phone wires dont carry current, so its safe to remove them. Please contact the moderators of this subreddit if you have any questions or concerns. In order to get started can you please send me a Modmail message with your full name and service address? The tubing will start to shrink almost right away. I am an Official Xfinity Employee. Comcast Xfinity problems in the last 24 hours. Cookie Notice We have made changes to keep employees safe so response and call times may be longer than usual. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Do not send the firewall logs as an attachment. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Performance & security by Cloudflare. Please help before someone gets hurt. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. to Call your mayor's office. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Call 800.288.2020 . How do I know if my home is wired for Comcast? Call 800.288.2020. Comcast Xfinity Outage Map. For more information, please see our Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. I have a downed wire in the middle of the street. If you have questions about your services, we're here to answer them. There appears to be no other way to contact comcast/xfinity. Don't touch anything or anyone in contact with a downed power line. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. I am a bot, and this action was performed automatically. Do what's best for your business. DO NOT TOUCH downed lines or anything they are touching. How do I talk to a real person at Comcast? Call 800.288.2020 and select Repair. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Don't worry, we'll never do that as it might cut into our profits for the quarter. Contact Customer Service at (800) 391-3000. How to Reach a Real Person at Comcast/Xfinity. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Adding to this post, because the instructions didn't say to wait for a response when using the private message option. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. By selecting Accept all, you consent to our use of Cookies. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. The tree and the cable are both on the grass verge next to my property. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. A coaxial cable is capable of carrying current. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Report an issue Select Chat. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. You may have to enter a lot of personal information to get connected, including your ZIP code. Discussion. X | `>`. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! How to Report an Issue Online Visit xfinity.com/xfinityassistant. Jacksonville, Florida Area. Create an account to follow your favorite communities and start taking part in conversations. It's a hazard to pedestrians and vehicles! Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. A recent storm brought down a tree which took down one of the above ground cables by my house. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) The only option appears to the the Xfinity Assistant bot, which asks me to sign in. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. This website is using a security service to protect itself from online attacks. Let us give you a call as soon as an agent is available. A tree in my back yard has two large branches resting on the phone/TV cables. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. You can report an issue by going to the Xfinity Status Center. Emails sent with an attachment cannot be processed. We ask for direct messages because we can't post personal information in public. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Comcast landlines are being used by homes and businesses alike. A drop-down list appears. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Two delivery trucks have had close calls recently. #iworkforComcast I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Asking on behalf of my place of business. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . I am extremely frustrated this issue has not been of the upmost importance to your company. Welcome to the Xfinity community! Let us know. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. It's not the power line and I don't think it's the regular cable either because there's no service outage. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Make sure you are signed in with your Xfinity credentials. I don't have AT&T, or a landline. Click Continue. In the 'To' line, type "Xfinity Support" there. the chances of Comcast having their act together enough to even . Please send us a direct message to "Xfinity Support" with your full name and address. Then, call PG&E at 1-800-743-5000. Call 911, which will get the FD out to asses the wire (s). To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Question: Does Comcast Hve To Repair A Cut Cable Line. Should you experience further issues, please create a new post. Who do you call for a downed cable line? In the aftermath of a major storm, be aware of hazards presented by downed power lines. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. I suspect it's an old wire). Hello @ryanray.rr81 and thank you! . Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. The easement at my back property line has poles with electric and utility lines. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Stay put and call 911. With our new Xfinity support chat, you do not need to input the name of a person. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. The channel and its live streaming world news is available . How much notice do you need to give Comcast to cancel? It may be used in setting the FCC's priorities for regulating companies like Comcast. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. How to report a downed wire if I'm not a customer? Where or how can I report this? Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. I need someone to come out and fix it. Comcast does not do tree trimming. View the Xfinity outage map and find out when an area will be back online. When should we expect this to be corrected? How do I get Comcast to come deal with this? Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Yes, Comcast will come to your house to install the cable lines and equipment to your home. Store Locator Status Center Check for outages and troubleshoot your services. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. If the IP address resides on the Comcast network. Contact Us | Comcast Business Support I hope youre having a great week so far! How does cable internet get to your house? A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. I explained this to the rep when I called to cancel. Click the Check for Issues button. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. If the center conductor of the cable is solid copper, it carries it quite well. 70% of power outages are caused by major weather. Click Continue. For immediate assistance, check out the Xfinity Assistant. Can you direct message your name and address? An official employee, such as myself or whoever is first available, will respond. Thanks! The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Call us at 800-477-5050. Dial 333 to get connected to a customer service representative. What to expect: Your complaint will be posted online in a public database. To confirm, are the wires in question still low-hanging by chance? You can also request a call at a time that fits your schedule. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Call BGE at 1-877-778-2222 to report any downed electrical lines. 1. Jul 2007 - Sep 20169 years 3 months. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Privacy Policy. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. When asked if you want to order new service, say "No." Usually 911 dispatch has unlisted numbers for utilities. Please contact the moderators of this subreddit if you have any questions or concerns. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Reporting this to comcast seems to be a problem. Press Enter to send it. A drop-down list appears. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Select Start Troubleshooting to begin your modem restart. Thanks. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Responsible . Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. 5. Id give them a ring. You can contact 811 to get utility lines marked. If youve got a free afternoon, you can run the cable yourself and save some money. Thanks! If you have questions about your services, we're here to answer them. It has been severed months ago and left hanging. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Massive outages do occur because of problems such as storms, floods etc. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Downed Power Line. Let us know. Ask for the Comcast liason. Should you experience further issues, please create a new post. 1 6 Talk to Us. I have a downed line in my front yard. Please call this number (855) 307-4896 to set up your service. I am a bot, and this action was performed automatically. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. An official employee, such as myself or whoever is first available, will respond. Get in touch with Comcast Business. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Enter another ZIP to see info from a different area. I called but only received voice mail. This post was marked as solved. For immediate assistance, check out the Xfinity Assistant. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). The action you just performed triggered the security solution. Can you direct message us your name and address, please? if the line is damaged, to reconnect service they'd probably be running a new line anyways. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Sky News is distributed via an English-language radio news service, and through online channels. I am a bot, and this action was performed automatically. Warn others to stay away. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Occasionally there is a mix up and Comcast forgets to bury the drop. Cookie Notice Asking on behalf of my place of business. Cloudflare Ray ID: 7a2ad44e3df86ef8 It's in front of my yard, and it goes across the street. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Can you please send us a Modmail message with your first and last name and full address? It is to be expected when weather conditions are severe. 7 years ago. Call 9-1-1 immediately to report a fallen power line. Where on your property are the lines down on and would you consider them a safety hazard as of now? 3.) https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. . Thanks. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Update on June 10, 2021. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Our community is your official source on Reddit for help with Xfinity services. Report downed power lines at 713-207-2222. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Provide your account info and say, Line is down., Dont have AT&T service? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. It's not the power line and I don't think it's the regular cable either because there's no service outage. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Thank you for bringing this issue to our attention. Report it as a hazard to your local PD, maybe they have a better contact. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. How do I report an above ground cable down? Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Thank you for reaching out to the Digital Care Team. I called on 7/20/21 to report this issue and no-one has been to fix the wires. A drop-down list appears. If you are experiencing problems with Comcast Xfinity, please submit a report below. I am a bot, and this action was performed automatically. For more information, please see our The ground around your car may be energized. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Tips in case of an outage What if my power is out? We have all the tools to help with your cable line and make sure it gets taken care of. In the top right corner, you'll see a little chat icon near the bell icon. Press question mark to learn the rest of the keyboard shortcuts. We have made changes to keep employees safe so response and call times may be longer than usual. You can email the site owner to let them know you were blocked. Press 0 a lot. Youve reached the best place and perfect person to help with virtually all of your account needs! Electric Lines that run from the utility pole to your residence. Press question mark to learn the rest of the keyboard shortcuts. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Write your 17-digit account number on the "For" line of your check or money order. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Select Restart Modem to begin troubleshooting. Report or View Outages; Other Contacts; General, Business, Landlord, . Your IP: Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? I also appreciate you taking a moment out of your day to reach back out to our team! Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Rod Furlan is a crook and Thief and should be held accountable. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. An official employee, such as myself or whoever is first available, will respond. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Type your message in the text area near the bottom of the window 5. Never touch a downed overhead electrical line. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Voting closed 14. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail.
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