I will never purchase anything with you again. Ticketek wastes YOUR TIME like it doesn't matter. We accept email Ticketek Marketplace is owned by Ticketek and is a secondary market where you can safely sell and buy tickets. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Ticketmaster vs Live Nation: Are Live Nation and Ticketmaster the Same? 1.) The lounge open 30 minutes prior to the main arena doors on an event day. Why does Ticketek Marketplace charge fees? Adjust the price slider to $1. Is that normal? I want an refund, yet there is no way I can get it. Ticketek Marketplace will not be liable for any incorrect payments made due to the wrong bank details given in the seller's profile. To receive this offer you must be a Ticketek customer and all applications for the Virgin Money Go Account must be made via this landing page. Then make an account with Atlassian. Has anyone had any luck getting their money back after complaining to the ACCC? . I couldn't return to where I was, no progress, the booking system repeated itself, etc. Not only did the 'Resale' site not recognise my email address (to which tickets had been sent for an event), it did not recognise the event when searched for under Artist or Venue. you have Oakdale Middle School Staff, $148.60. Also had to wait about 3 weeks for them to reply to my ticket, maybe it's better now? Ticketek Rewards - Redeem gift vouchers when you answer surveys, Buy Snoop Dogg tickets starting at $123.35, Buy Ed Sheeran tickets starting at $89.90, Hot Deals - Get 30% off tickets for the David Strassman comedy show, Shop Cirque du Soleil Crystal tickets starting from $76.40, Shop Lewis Capaldi tickets starting at $99.90. Marketplace My Ticketek Ticket Delivery. The date was changed ( it was in march now october) and I applied for a refund as my son has school camp on the new date. Worst ever company to deal with. Sam Smith. Its capped at a little over the original price. Thank you. Note that the prices are not set, even for the similar seats for similar events as tickets are being sold by different individual sellers mostly. Date of experience: 23 January 2023 They are $150 each so I'd like to resell them - but from what I've read on here, I'm nervous about using the Ticketmaster reseller site. The RAC Local Lounge is located on the ground level with external access from Wellington St for a pre-show bite to eat and drink. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Dealing with the same thing atm. Sun 2 Apr, 23. Buy guaranteed tickets for sold out events at a fair price. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. To resell an Ticketek ticket, simply login to your account and select which A complete waste of time & effort & should be reported as a scam. [2022], Ticketmaster vs Seatgeek: Which Is Better For You? 2023 ProductReview.com.au Pty. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Customer support was really good too, they were polite and fast with replying emails. Ticketek has a dedicated Group Bookings Department hotline via 1300 364 001 or . . And operates Ticketek.com and Ticketek.com.au ( the & quot ; ) ) for an Ticketek mobile you. After your payment is successful, you will receive an instant confirmation message and your order will be placed. If your You can get in touch with your friend (or ticket broker if you purchased from a ticket I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. How can we get rid of Ticketmaster, surely we deserve better in Australia? We'll automatically reissue all tickets to the buyer. Visit Ticketmasters website or app and search for the selling portal option. Dyson Hair Dryer Cord Management, Abhorrently bad process for handling refunds and rescheduling due to illness. I listed three tickets for one of the Manchester united football matches that occurred last month. I paid the additional cost in checkout for refundable tickets. remembered as you explore the site, as well as assisting in security Whether you would like to go for Ticketmaster because of its wide collection of events and popularity or choose Ticketek to pay less. But the question is, which among the two sites offers promising services for you? I accidentally bought extra concert tickets and wanted to sell them. I have definitely been scammed. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Appalling service. Safe, Fast and Verified These cookies are set by our 3rd party analytics tool, Segment. With over 40 years' experience ticketing the biggest live events and venues in Australia, Ticketek is the leading ticketing partner to the sports and live entertainment industry and operates Australia's most advanced multi-channel ticket sales and distribution network. US groups form 'Break Up Ticketmaster' coalition. Tue 8 Nov 2022 7:30pm Rod Laver Arena, Melbourne, VIC Tickets listed on The Ticket Merchant are from trusted Australian re-sellers who we have long standing relationships with. it works I purchased Red Hot Chilli Peppers tickets the day they went on sale. This email did not offer any assistance in resolving the issues i had. Yes please. I have disputed this decision as;I never purchased a "hard copy" ticket, my purchase was an online 'EzyTicket' print at home pdf.I was never contacted prior to, or on the day of the event (if a problem did arise). Their customer service to follow up and right the problems is poor. How is scalping allowed, who is the ombudsman I can go to for this? The ticket scalping scene - politely called the "secondary ticket market" - has seen a huge change in the last few years, as dedicated resale websites have moved into the market. . account" option. What this company did is the following; View broker) to get When I was looking into this for my own issue, it says they do this in case of any issues with the ticket or the event itself. . * They charged me for the price of the tickets by lying and saying they had refunded the price of them to the buyer because they couldn't gain entry to the concert. The fees for this service cover costs for operating and maintaining this marketplace and, considered with other revenues, earn a profit. One Site. There are now 6 discount code, 8 deal, and 1 free shipping promotion. Now that you have your ticket links, head to the SMS listing page and just copy & paste your links there one by one. If you click on "Mobile Ticket", you will get to the same link that was included in your Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. The only trustworthy source for authentic NBA Tickets: 100% guaranteed to get fans into every game for every team. I cant attend the performance I have booked my tickets for. Requesting a Refund. I will NEVER buy tickets from this company again! Always quick, always easy. I received an email stating that they had been purchased and the money would be in my account 10 days after the event. I put it on listing at Ticketek Marketplace, however, when I tried to remove them my tickets on the listing it said "unable to remove your listing". So I hope it will turn up! Or which among Ticketmaster and Ticketek is a better marketplace to buy tickets from? 2. Mechanic Shop For Rent Paterson, Nj, I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. 24. (A .pdf).The transaction was finalised. Ticketek Marketplace, later this month detailed mobile Sharing FAQs can be found on the &. The first payment may be due at the time of purchase. Just a thought.) * In total they unlawfully took all this money from my credit card and pocketed the money as well from the ticket buyer. Two years ago, she mentioned how a chatbot solution could help us . If you're planning your visit, you can . Tickets are sold by Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") as agent for and on behalf of Brisbane Powerhouse ("the Seller") and are subject to the following Terms and Conditions. I sold some tickets in January (17th) and it took two months (March 22) for the money to get into my account. You can reach us at 1300 651 607 or resale.service@ticketmaster.com.au or by writing to Ticketmaster Resale at Level 5, 364 Lonsdale Street, Melbourne, Victoria . issues and conforming to regulations. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. I put it on listing at Ticketek Marketplace, however, when I tried to remove them my tickets on the listing it said "unable to remove your listing". I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Remember that it claims to reply to you as soon as possible and the operating hours of the customer support team start from Monday to Sunday from 9 AM till 5 PM. should definitely help. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. If not using Ticketek Marketplace please also consider the below. The tix are currently for sale on Ticketek Marketplace but we are happy to sell direct so buyer doesn't have to incur booking / transfer fees. Further details in the disclaimer. New comments cannot be posted and votes cannot be cast. General 1. I happen to know for a fact that the people who purchased my tickets had successfully entered the venue and enjoyed the concert!! your Ticketek account. privacy policy. Paid $193 for $78 tickets. These tickets I sent a message via the website and got the pdfs a day or so later. When people buy and sell tickets via Ticketek Marketplace, it creates a chain of private buyers and sellers. Tixel wasnt available to me as tickets were withheld from issuing until just a few days from the event. Created by Nicole Bowman. NBA Finals Sports. etc.WHERE IS THE ACCOUNTABILITY? These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. So thanks very much! (Not all concert tickets are able to be sold on this service, for some reason. Customers who have previously purchased from Ticketek can quickly and easily list their tickets for sale on Ticketek Marketplace. The two ticketing companies will now include unavoidable fees in prices earlier . Save my name, email, and website in this browser for the next time I comment. Visit the Ticketek site and tap on the sell your ticket option in blue. AA. Easy as. Mar. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. 2 minute read. And the sellers have an upper hand under this category as they are not charged any additional amount or charges for selling the tickets on Ticketek. If they try to ghost you or pull some dodgy shit, tell them you will lodge a claim with VCAT. listing page. We will only use them once to look up your active tickets in I think their website is unclear though so they should fix it, Terrible website. Ticketmaster offers some more amazing services like TicketExchange and fan-to-fan resale service. Login to your Ticketek Account, select the tickets you want to sell for up to 10% above the ticket price. My Ticketek; Gift Vouchers; Ticketek Marketplace, later this month detailed mobile Sharing FAQs can be found on the &. Charges 30% fees in the total amount of tickets. Since both the platforms have given the control of ticket pricing to the hands of sellers, the prices will vary according to the sellers preferences and you will have to go along with their decision. *Plus fees and charges All patrons 17 and under must be accompanied by an Adult. You can subscribe to a wide variety of live events and Ticketek will contact you when there is new information. As it got closer to Christmas I started to worry, as they were to be presents. Version 5.22 B82 R0 has links for each of your tickets purchased. I used it to sell tickets to Penn & Teller (due to Covid wahhhhh). Scalpers and Ticketmaster Resale - who enables this behavior so they can double dip - are corrupting the concert experience for fans. Australian F1 2023 - Saturday Only. Ticketmaster. Please click here for more information on Accessibility or contact Ticketmaster's hotline for THE LUME Melbourne on 1300 446 925 to purchase your accessible tickets with a free companion ticket on the provision of a companion card. Sell tickets directly from your Ticketek Account. Ticketmaster vs Ticketek Which is better? Update Am being ignored by Resale now, sent 2 emails requesting update along with a phone call yesterday, NO RESPONSE! Note that the price is $41. If for whatever reason you are unable to attend or need to sell your ticket, selling on Ticketek Marketplace is an easy and secure option. Our integration means you can list tickets for resale directly from your Ticketek account. There is a Box Office located at West HQ. In the next few steps, first you will need to upload your ticket accordingly and then it will ask you to add all the details of the ticket. Complained via customer care webform which didnt even have an option for the relevant event. Poor service really. Kids in primary school selling tickets for a school play do a better job. Contacted them several times already by mail and phone and cant get in contact or receive no responses - its been 9 months lmao. Q: When purchasing tickets at the Regent Theatre box office or Ticketek agency will I get physical tickets? The new platform will go live later this month at www.marketplace.ticketek.com.au. I sold my tickets, received an email that they were sold and that I would receive my money 7-10 days after the event. Functional cookies The last step involves you deciding how you would like to get paid for the ticket. To preview, click "Buy Tickets". Firstly, create an account on Ticketmasters app or website. No communication other than an email confirming tickets had been sold on the day I listed them. No contact details to chase, so far no tickets. After tapping on the option, add all the valid details about your ticket. Press J to jump to the feed. Ticketmaster vs Ticketek: your favourite artists concert is approaching soon, and the booking of tickets has started but you are not able to get tickets until the event day. Press question mark to learn the rest of the keyboard shortcuts. 2018-2023 Tixel Pty Ltd. ACN 625 710 581, The safest way to resell tickets to any The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Ticketek is not owned by Ticketmaster. Press J to jump to the feed. So the final buyer got a refund for their tickets, but Ticketek obviously couldn't take the money back out of their bank account and refund me. As a result, our customer satisfaction across products went up from 89.2 percent in June 2020 to 94.8 percent in November 2020.". Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! No, we are unable to offer refunds or cancellations. All rights reserved. Fee-Free Event Tickets. Send them an inquiry many times and they are not answering! Get your tickets quickly as they are usually available for a limited time only. I've never sold e-tickets online before, so am hesitant selling via eBay/Facebook Marketplace etc but would love to hear your experience with the best way to go about this. Tixel is available to all Ticketek ticket types and all events: Music, Along this process, Ticketek will ask you to choose a mode of payment through which you would like to get the money for the tickets. On 19th April, 2022 I wanted to buy an accessible ticket to the Easter show. https://marketplace.ticketek.co.nz/. List your ticket in three easy steps. Failing that you'll receive a full refund. Thank you so much for taking the time to comment! They Thu 30 Mar, 23. Authentic and Verified. : 2020314 : 8 : GIANTS Stadium, Sydney Olympic Park : CAT1 AUD$698, CAT2 AUD$598, CAT3 AUD$498, CAT4 AUD$398, CAT5 AUD$298, CAT6. It's a great practice to set a temporary password in your Ticketek account before doing $75. Maybe you can give it a try now. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Does this mean there's actually no tickets left? The above discounts are the most recent Ticketek Gift promotions across the internet. But if this happens I will complain to the Ombudsman again as I am certain there will be an avenue of recourse if the tickets are not genuine. ICC T20 World Cup 2020 Fan Marketplace is powered by Ticketek. . "Our Zendesk Customer Success Manager is very thorough, result-oriented, and her guidance has helped us a lot in making the right choices. Fred Jewelry Pretty Woman, Both Ticketmaster and Ticketek are authorized and well-known marketplaces featuring individual sellers, clients, and buyers from worldwide. Couldn't be easier. My company Scroll down and click the big "Sell Your Tickets" button. Find a selection of real tickets for the hottest upcoming events listed by fans at no more than 10% above face value. CouponAnnie can help you save big thanks to the 14 active promotions regarding Ticketek Gift. 2 minute read. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Marketplace has its own Twitter account you could try, but the only thing that got them morning for me was consumer affairs. Tixel supports these tickets as well. The service/delivery fee encapsulates a broad range of costs incurred by Ticketek in delivering a full service ticketing agency to our customers. Ticketek routinely mismanages ticket processing which should be simple. I tried it today and I was able to remove my tickets from listing. Less missing out, more going out. as app-only tickets. By the 10 days, I meant that they said I would he given the money 10 days after the match. I have sent an email to resale, but wondering what my next step would be if it is not rectified. So wheres my money? We use modern, anti-fraud technology and hang on to tickets until payment is received. I was certainly given the runaround by others who I had dealt with. Consumer advocates have released a set of principles that they believe can improve the live events ticketing market in the US. purchaser automatically, and find your tickets there, in "Order History" section. No upcoming No contact, no reply, nothing.You have stolen money from thousands of people who need it. Ticketek has recently been made aware of some confusion around our service/delivery fee and thought this an opportune moment to reiterate the structure of this fee, which is charged on each transaction. The answer is simple by using online marketplaces like Ticketmaster and Ticketek. Naoya Inoue Height Weight, In writing I was told I would receive the payment from sold tickets within 10 business days, as of . Ticketek does a terrible job of managing this chain of private parties. Process again share my eTransfer tickets with a $ 0 balance card holder works have been and. See the Best Services in 2022 as rated by Australians on ProductReview.com.au. Jun 17, 2019 contributed by Nicole Bowman. original AFL Round 02 Tickets 2021. If this actually happens, how are you going to book the tickets? If you cannot attend a performance you hold tickets for, you can re-sell these through Ticketek Marketplace, this is an authorised re-seller and tickets sold or purchased through this site will be accepted at our venue. Mon 6 Mar, 23. They asked me to DM them and then said we cant help you. My tickets are for Guns & Roses, and I am still a little nervous as when I made a complaint to Ticketmaster they advised that my only avenue of recourse is if I actually don't get into the concert, which really concerns me know because I really want to see them. . A subreddit for Melburnians and Melbourne enthusiasts! Australian F1 2023 - 4 Day Pass. Yes! The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Similar to Ticketmaster, the prices of tickets at Ticketek fluctuate depending on the liking of the individual sellers. you can just upload the file on this page and in a few clicks your listing will be live. The Federal Court in Sydney has penalised Ticketek Pty Ltd $2.5 million for taking advantage of its market power following action by the Australian Competition and Consumer Commission. However, if you are going to exchange your ticket, Ticketek will charge you a small and reasonable fee for the replacement of tickets based on the price you bought the ticket for and note that it will not exchange the tickets if they are unallocated. Wow, I hope it doesn't take that long. You may even reserve seats and pay for them later. Ticketek Marketplace Terms and Conditions of Sale. If you don't, you may be charged additional fees. So, whether you are looking forward to buying your favourite bands concert ticket or wish to visit an exhibition that has your favourite artists artwork displayed, in any case, Ticketek can help you. what exactly is their $15 fee paying for? FIND US AT. The service/delivery fee is charged on a per transaction basis, not on each ticket purchased. Does anyone know what to do about this? on your When you bought your ticket(s), Ticketek sent you an email with a file attachment a PDF file that contains one or more . large number of requests we have received lately, it is taking us slightly longer than usual to respond. (Maybe the large number of requests was due to the website not working. Third-Party Resale Tickets: Everything You Need to Know. LB. protection to both sellers and buyers protecting fans from scammers and time-wasters. I have the same problem and no where to report or contact. Knotfest. Inspite of giving all the details, continuous email stating - send it in new format or send more information. For Light Creatures please phone Adelaide Zoo on 8267 3255. I figured out that if you download the Ticketek app, you can delete Ticketek Marketplace listings from the app. to then often have to go to their desk at the venue to follow up the issues. Image Based Life > Uncategorized > ticketek marketplace fees. Ticketek, Eventbrite and many more. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me!