We had them make a custom sign for us and they went above and beyond to make sure we got exactly what we were after and the quality was great! on Facebook, Share Big but still light weight and seems easy to hang. No refund offered. Items Per Page. Customer service is also great. They have not responded to my emails or the messages sent using their online Contact Us option. Nice work! This was purchased as a housewarming gift, so sent directly to recipient. You've just researched metal-plex.com to see if this business and its website are legitimate. They replaced and shipped the item at no additional cost. Highly recommend this company! From Zion to the Redwoods, flying birds and tree silhouette; they are all spectacular! Call again, takes 5 calls over 2 days to get in touch with someone. On the second piece - no issues and were happy we gave them a second chance. Reach out to MetalPlex directly regarding career opportunities. Well worth the wait! We know youre going to love your purchase but if youre not completely thrilled for any reason (or even no reason at all), simply contact us within 30 days of receiving your order and well happily resolve the matter or issue. Beautifully crafted! My husband and I love this in our new home! It looks like a wall decal it's so thin! I'm happy with the overall look, but what I'm surprised with is the thinness of the aluminum around the composite core. Had custom personal choices and they made it work perfect!!! Received thin crap that looks like plastic, and one of the items I ordered came in the wrong color. On the first piece that we received - there were issues, and though it took several tries before we received one not damaged. The VLDTR algorithm finds metal-plex.com having an authoritative rank of 75.60. I'm on my 5th correspondence with them & they will not give me a way to return. I ended up having to file a dispute with my credit card company. Got my first purchase and it was damaged. We had to clean it though, it was full of metal splinters from the cutting. Their ******** reviews look great and they respond to comments/questions. Its georgous!!! My sister LOVES her gift! They poorly cut the material (not all metal but a sandwich of aluminum and plastic) and left all the flash/shavings attached. Super flexible and helpful on customization. GitHub community articles Repositories; Topics . I can say that this company responded quickly to my MANY inquiries about non-delivery. If you have placed an order within the last ***** days and have not received it, just know that your order is processed and is taking more time in transit than usual. Thanks. I will never buy from them again. 19937 Harrison Ave, City of Industry, CA 91789 I ordered another piece already !! It took us such a long time to decide what to put above our TV & these were perfect. I love the mix up of photos from the park. It is awaiting carrier pickup since 2-07I cannot give more stars for something I have not received. Came timely and as advertised. It may need some improvements. It's perfect size for what I'm wanting the wall to look like. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. A. luminum composite panel is comprised of two sheets of aluminum (metal) sandwiched to a reinforcedsynthetic core. It came very nicely wrapped, no bent tips. Its perfect for the small space above our door. I have purchased numerous pieces from this artist and love them all. . But when I contacted customer support they responded quickly and reassured me it was on its was. I ended up using small brads instead, which worked perfectly. Arrived Damaged and VERY cheap material. Do not purchase from here. Don't waste the time! Ive been a steel fabricator for 40 years and what we received looks like crap. Your time can be saved because all of the Discount Code from MetalPlex is collected on our site for you. I wish I had read this before I placed my order. we went with the larger size and it is easily visible from the street. Custom order I am very happy with. Great craftsmanship, well made and reasonably priced. . The communication about the process and shipping was excellent. Lightweight, color is perfect against brick. I made a change from what was pictured and metalplex was quick to respond and met my request. Thanks MetalPlex! This is a just silly. It's really nice.Only the problem i have i choose the wrong number #12 the picture look to small. Packaging was exceptional. Only thing they can do better is have the sizes side by side so you can get a better picture of the actual sizes. When I contacted the company, they quickly made a new one and shipped it out. was looking for something big to go over my sofa and this is perfect size! Yes, we welcome all custom orders, including custom colors and sizes. Discounted shipping rates will generate automatically at checkout for international buyers. Login Affiliate Login. We have a new review. Took over a month to ship. Frank Fopiano, It's a beautiful piece but it definitely isn't metal - it's plastic. Id rate your customer service a 1 on a scale of 1-10 and that's being generous. I couldn't wait to send it to them and they loved it!!! I've had it a couple weeks, but waited to get Christmas stuff off the wall. Easy to hang. A few days later I received an email from a "********" and was told I would receive a tracking number. New Customer? Great product. Seller goes above and beyond - shipped super quick, packaged with care, even had a little surprise that made my day - not to mention the wall elements look phenomenal! Looks great, only problem is that I ordered Zion Mt range and received the Redwoods. Get free shipping and 60-day returns by the ways of becoming a member. Feb 16th Their reply from my first complaint Thank you for your message. Required fields are marked *. Thank you!!! This is either a serious lack of quality control, or just laziness. Other powerful elements include, but are not limited to, Alexa rank, IP address, SSL certificate, and presence on fraud forums and bulletins. Still waiting. This organization is not BBB accredited. Definitely recommend, Great quality and perfect gift for new homeowners. Perfect center piece for our fireplace. As of Feb 16th, I had no response from MetalPlex about my ordered. AVOID THIS COMPANY ! Shipping label was created on 10/10, but apparently they had to move from ** to ** so they didn't end up actually shipping it. Will be great once I get my living room all organized. Super fast service too! All of our designs are handmade and customized in Austin, Texas. Beautiful picture of wolf. Your email address will not be published. We try to accommodate all requests and enjoy creating custom orders. . Buyer to pay return shipping. Love this sign! Highly recommend. Product was damaged in shipment #26919. Put it between cardboard pieces and tape it well so it can't come out. Thank you, Wendy, Limited Edition Glacier National Park Bear - Metal Wall Art. For inquiries, telephone and email are used. Here at USA TODAY Coupons, we like to save you money wherever we can. Wish I had read the reviews before I ordered. Fade-resistant and rust-free, this piece is ready to go for both indoor and outdoor use and will stand up to rain, sunshine, and other elements. These guys are hacks. Our Scam Detector VLDTR tool's great thing is that the rankings can't be rigged since they are not based exclusively on reviews that people write on specialty websites. They will make accurate delivery based on your shipping options, shipping address and shipping source. Niceeee, I wish I had gotten a bigger size tho. Shasta reversed, as it reflects what one see's from the City Of Mt. It is not the version of metal that I assumed it would be. Right now it sits above my bed, in our RV. As a result, shopping during special festivals is highly recommended. Customer Service / Sales Assistant for E-Commerce Company MetalPlex Industry, CA Experience with Facebook/IG/TikTok Full-time/part-time. I haven't hung these items yet, but they look like high quality with no blemishes. And they will provide an estimated delivery date for each item in your luggage. Refunds will be charged back to the original form of payment used We gathered the most favorable Discount Code 48, so you don't have to. I love these and they were so easy to hang. horrible customer experience and zero customer service. will go good with the other grey in my room. It originally got lost in the mail. It came with pins to hold the items up on the wall. I chose the mountains to remind me of my recent trip to the Grand Tetons and Glacier National Park. +91-8918076038. Would recommend and use again! Souvikc555@metalplex.in It's perfect size for what I'm wanting the wall to look like. The company knows you will like your purchase but just contact the company within the 30 days after receiving the order and the company will be happy to solve the problem or problem if you are very excited for any reason (even no reason at all). I had to bend the two corners back into shape. Our current turnaround to ship out orders is 5-7 business days, plus USPS/*** Priority transit time is approximately 3-5 days. For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Beautiful!! (44) $58.00 ( $117.00 ) + Free Shipping. The shop custom made this metal art to my specifications and it turned out just right for my project. Surfshark has a super powerful antivirus program. Love this art in my husbands Real Estate office. We didnt want to drill so we removed included screws and used construction adhesive to mount on concrete wall. FREE SHIPPING IN KUALA TERENGGANU +6012-9982552. In order to cover their delay mistake. Product is very poor quality. If you love the outdoors - BUY IT! We do send orders to PO Boxes via USPS shipping services. Wonderful product, got it pretty quick. Magnet's won't work on Aluminum. Looks great and great quality. Search for answers on our support pages and within our knowledge base. Took over a month to ship. Shipping was slow, but that's to be expected during a pandemic. Share US. Absolutely LOVE the Mt. Five insightful ideas for, Lets take a look at how to tell if an online transaction is safe and, Geek Squad Scam: How It Works One resurfaced scam that has been making the rounds, With the increase in online scams, it's becoming more and more important to know how, Travel scams are rampant these days. The buyers use your personal data to change your rates, send spam emails and targeted ads, and, for telemarketing calls. I love the look of the product, but the packaging and handling was not very good at all. Of the 12, one came in broken. This arrived quicker than expected and it was so well-done! Other newsletters like the information of Coupon and hot items will also be sent to you by email. Just plug in your AAs and you are on your way. gonna be great reminder of home, Fits my space perfectly took me forever to figure out what size to order but I am glad I finally pulled the trigger. (Mountains above Boise) I can see other purchases in my future. We includeindustrial strength 3M double sided tape which works great to seamlessly mount onto any wall surface. Thank you! If you want your private data deleted from the Internet, you should contact Incogni. Thank you Metalplex for working with us and making our vision come to life! Love the look! Nice extra touch! Lovely work. From $249.99 $265.99. on Reddit, Share 2023 Trustpilot, Inc. All rights reserved. Join the 93 people who've already contributed. We includeindustrial strength 3M double sided tape which works great to seamlessly mount onto any wall surface. Clear All +2 Colors | 3 Sizes Available in 3 Colors and 3 Sizes. The first one arrived damaged. All of the company's metal prints are handmade in the Orange County of the California. Lately, many of you have asked us how to remove personal info from the Internet - and today we have good news. I am very satisfied all around with the item and the service. I was upset when it arrived, it was bent from shipping. Customer service was awesome and took care of the order until we were happy. When I received my $130 product, it's more like dirty $20 piece of cardboard and not the metal product they misleading advertise. It offers you effective protection from viruses and zero-day threats, a lightweight, clean, and easy-to-use app, and a 30-day money-back guarantee. See if the website is legit with our validator: Here are the best ways to spot a scam this year. Mountains - Metal Wall Art AVOID THIS COMPANY ! Would order again! I have pics of all the aluminum I removed, but I'm not sure if this review will let me upload them. Big or small, we will work with you every step of the way to bring your idea to life. Because of the location they chose to hang it and the amount of traffic walking beneath it they chose to use 2 screws to secure it. It's so beautiful! We will send the tracking number to you via email after your order has been dispatched. Beautiful work, and it looks just like the range we love it! . 14 days later the tracking label has been printed not shipped. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. When we got it two of the corners were damaged because the product was not packaged well. Shella accepts the following payment methods: Items returned within 14 days of their original shipment date in same as new condition will be If you're not 100% happy, send it back and we'll issue a full refund. All your personal information is stored online against your will. I highly recommend and will buy more from Metalplex! One of the items arrived after about a month & the product looks ok on the wall (don't look too close). The paint will need touch ups as well. There is no customer service phone number on their website. As a matter of policy, BBB does not endorse any product, service or business. Thank you for the personalized name tag! We also have the salmon. Love this piece. I have emailed and called for the last 3 weeks and gotten no response whatsoever.Customer service at Metal Plex isn't bad; it DOESN'T EXIST!!! Metal plex was great, and accommodated our request and as you can see, it looks great! Verizon Fios: 1.800.VERIZON, and Verizon Prepaid: 1.888.294.6804 In-store collection available within 1 to 7 business days. Call again, takes 5 calls over 2 days to get in touch with someone. The total will be charged to your card when the order is shipped. Cant rate this shop enough stars. Truly, amazing customer service and beautiful craftsmanship.Suzanne Thomas. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Simply Breath-taking!! I had some difficulties with the shipping, no fault of the owner, and the shop was responsive and very helpful. I will probably use it as a nameplate at work. In an advertisement you see a person removing a piece of metal art from between two cardboard pieces - that would actually work and should be how they package. The chances of success are 100%. Thank you!! They are light and airy and make a good focal point in my boho styled home. General customers can get the free standard shipping service with a valid coupon. We just built a log home. Incredible. If you feel the 75.60 rating should be different (either lower or higher), please contribute with some comments. *Batteries not included*. I have a fascination with moose and have yet to see one in person. We saw the ads, took a chance and love the choices we selected. We absolutely love our metal-plex bulldog head! They look great! Ok. Log in. Great quality. This is my unboxing of Mount Hood Wall decor by MetalPlex #mounthood #metalplex #unboxingOh and I also have a PO Box so if you'd like to send me something he. Its georgous!!! Being an organized person, I placed an order for over $200.00 on October 9th for a milestone birthday for someone special, expecting it . Our log cabin is being completed one room at a time. Customer service was a pain in the a** to deal with, would not issue a return or refund. Moving into a new place and i am so excited to get this up! JC. Valid. Ordered 3 pieces from them. Most companies have a dedicated customer service team. Very pleased with how it turned out! Looks great on our stairs, great against the white shiplap. - Black / 12 I left a message and took pictures to show them what occurred. My husband and I are having a cabin built and have had numerous pieces made by them. After testing several fraud prevention products online, we could certainly say the winner isSurfshark. . Can't do that - they are thin aluminum sheets with some sort of plastic/fiberboard in the middle. When my package did arrive at my doorstep, I was so happy with the craftsmanship and was even surprised by a bonus name plate inside! Items arrived 14 days after their original "delivery date" and one of the items was missing. Thank you so much for making something to complete my wall! Items arrived 14 days after their original "delivery date" and one of the items was missing. by . Horrible, horrible, horrible. I love the size and workmanship and it just seemed kind of fun to have it walk above the cabinets! For more information on Metalplex coupons, you may also get in touch with Customer Service via the Metalplex website. Then sell them to third parties, such as insurance companies, banks and other marketing agencies. If I could give 6 stars, I would. Valid. Company (Metalplex) does not deliver. After not receiving the product or a tracking number I contacted the company via email asking for an update. 2023 usa.coupert.com all rights reserved | update March 07. Our algorithm used powerful factors that analyzed in-depth the company's website, in this case metal-plex.com. Gave it to myself for my birthday - just the kind of piece Ive been looking for to mountain above our TV. I will add a photo as soon as she is able to send. I certainly would never send a product like that out to a customer. 0. Obviously a scam. We love how it turned out. Light weight, and had to use wall adhesives as described to hang since we got the smaller version. I used 2 heavy duty velcro command hooks to hang it on our aluminum siding and have had zero issues with it staying put through some warm weather, a wind storm and snow! Definitely recommend. Gift cards purchased online will be sent to e-mail and can be redeemed online and in store. When it arrived, it was broke. Putting this on our patio. Absolutely thrilled! White. Color Black. The customer will be automatically refunded through the original payment method. It now makes sense that they block all customers with verified purchases so they can't contact them or leave negative feedback/reviews on ********. Ill never buy from them again! Love this! Perfect for our cabin, We are very happy.Thank You!Bryant. They brought my idea to life! Free shipping. Online Retailer in Austin, TX. Gave it to myself for my birthday - just the kind of piece Ive been looking for to mountain above our TV. I ordered on 9/25 from the company a mountain range of ********. I ordered my product on 1/2/23 they claimed it was on the way, gave a tracking number. Love MetalPlex Customer Service too!! Only thing they can do better is have the sizes side by side so you can get a better picture of the actual sizes. eligible for a full refund or store credit. How safe and trustworthy is it? There are no refunds for customized products where the buyer misspelled the personalization. Guardio has over 1 million users and is affordable (only a few bucks a month), it covers up to 5 family members or 5 different email addresses you have accounts with. US, UK, EU, Swiss and Canadian residents only. Customer Service for MetalPlex is absolutely THE BEST! Return the items in a negotiated shipping way and pay for the shipping temporarily. Thank You so much ! They have not responded to my emails since or returned any of my voicemails. Glad I got the largest mountains too! Spend a few minutes and remove all the burrs/sharp edges from the piece before sending it to the customer. Got this today and put it up in just a few min. Claim your profile to access Trustpilots free business tools and connect with customers.