, Love this post! Find three great highlights of your day. Well, that just about wraps up the professionalism aspect of the three Ps. - Q9, What are you thankful for? At that point, if employees are unhappy, they can no longer help customers be happy. Write the affirmations in the present tense and be sure to use the word I throughout the affirmations; Focus on the things that are occurring now that will lead to your future success. Like the professionalism and patience segments of the 3 important qualities of customer service, a people-first attitude centers around creating a long-term relationship between your company and each customer. One of the most important things I learned was . Lastly, maintaining a people-first attitude essentially means following the Platinum Rule. First publicized in the 1998 bestseller, The Platinum Rule: Discover the Four Basic Business Personalities and How They Can Lead You to Success, this rule means learning to really understand other people and then handling them in a way thats best for them, not just for us. Have you ever thought about your own thoughts or questioned your mental processes? What was the feedback you gathered from your environment or other people? * The man you made fun of crying, his mother is dying. Even outside of a recession, financial worries can affect us all and lead to unnecessary stress which can be a burden to yourself and those close to you. I do not, I repeat do not, blog about everything I eat. This exercise offers you an opportunity to put your creativity to use. Notify me of follow-up comments by email. Below are a few of my tried-and-true favorite gift ideas. 3. That can be a great thing in that it allows us to own our efforts and our actions and, with that, acknowledge our goodness to ourselves. One way to show patience with customers is by being flexible with company protocols. Do you wish the two of you ld still be close like you were back then? Acknowledging characteristics that you would like to develop shows that you are committed to continued development and able to put effort into self-improvement. Is it more important to love or be loved? Answering any of these questions isnt easy. I think that its almost every bloggers responsibility to show all sides of themselves. Custom office items: Not only will a custom tumbler, candy jar, or office supply show you care. Draw a scale from 1 (not at all satisfied) to 10 (extremely satisfied) horizontally, and list the following ten areas of life vertically: Assess your satisfaction in each of the 10 areas using the scale you created. That's why I also. Speaking of bad experiences, professionalism in customer service also involves seeing every experience as a learning opportunity. Even if we spend our whole lives trying to be good listeners, sometimes we slip out of practice in empathizing or identifying with the person were talking to, or we lose an opportunity to comfort or entertain the other person. Write a narrative essay about this one. Here are examples of what it is. Idle 2 . What is something that represents you? What are the three things that all fungi have in common? But its equally as important to own up to the things you arent and to be honest about them. Learn how your comment data is processed. About About What's a Thread? (2005). "Write a list of questions to which you urgently need answers." Make a list of everything that inspires youwhether books, websites, quotes, people, paintings, stores, or stars in the sky. In order to contribute to one, you need a health . Not only does this burn a lot of your energy, but it also can have an unintended effect on the person who has upset you. Check out my Free Stuff page for a downloadable gift guide with more than 20 ideas for standout gifts. Looking at the 3 important qualities of customer service, it doesnt get much simpler than that, right? What is the behavioral pattern you can identify? I love this comment. Create a professional resume quickly with our easy to use builder. This is a good exercise if you tend to expend a lot of energy trying to understand what upsets you about another persons actions. If I had to instill one piece of advice in a newborn baby, what advice would I give? for short), check out my free ebook, The Superfan W.A.V.E.! Hypnosis Scripts
Consider whether or not you tend to analyze people or diagnose their problems for them without their encouragement or request. Without these things, you do not have the foundation that you need. Each quadrant represents a different aspect of yourself: Next, consider a situation that evokes a specific strong emotion in you, like having a fight with your spouse or significant other. Of those surveyed, more than half admitted to worrying about their weight, placing it at the top of Kanners Hassles Scale (Kanner et al, 1981).3, A study published in the International Journal of Sport Psychology reported that undertaking activities such as exercise can help boost self esteem in a study of middle-aged participants (Alfermann and Stoll, 2000).4. We are not born knowing how to walk. However, when customer happiness is valued more than employee happiness, understandably, the latter tends to decrease. Jacob, C., Guguen, N., Boulbry, G. and Sami, S. (2009). 2. Make a list of the people in your life who genuinely support you, and whom you can genuinely trust. Like the physical bags we carry when we go on a journey, our hearts and our minds only have so much roombut instead of carrying luggage, they carry stories. Answering questions like the following can help you define these three important selves: Use your answers to these questions to help you get an idea of who you are, who you want to be, and who you feel you ought to be. I aim to be perceptive when it comes to areas I need to improve. Required fields are marked *. Before you continue, we thought you might like to download our three Self-Compassion Exercises for free. , My thing I am not Im not as outgoing and bubbly as it may seem on my blog. You can use this book to guide you through self-reflection. (good at + gerund). Friends to film self tests with, friends to run scenes with, friends to film short films with. What are your hopes? That includes you, too! Although most of the stores refused, Trader Joes said they would make an exception. Do it on a sheet of . Episodic Stress - Situations which are also short-term but which we find ourselves in regularly, such as rushing to work or other recurring stressful experiences in the workplace. Things that will never change about you. Whether youre focused on sales numbers, marketing strategies, or internal organization, theres always something that you and your team can be doing to improve. Tools to help you with self-reflection. Is there a purpose behind our dreams and nightmares? Theyre simple and easy to do, but they can familiarize you with the process for more in-depth reflection in the future. 3 Things is designed to help you work through your todo list. What qualities or traits do you most admire in others? Idle 2. Its a rewarding experience to truly soak in what another person is saying, both for you and the other person (Bates, 2012). There, even though many customers learned the software effortlessly, others struggled to get started. To what degree have I actually controlled the course of my life? (2000). There are nearly endless questions, prompts, and ideas you can use to take a self-reflection break. 10. Your friends - for being your companions in life. Very insightful! The second component of a people-first attitude is personalizing and connecting with customers. Highlight How and Why. three things that you are not? In the same way, whether youre a giant in your niche, like Google, or a mom-and-pop shop, exemplary customer service on the front end of your business is only possible when theres an exemplary work environment behind the scenes. not rushing them), you efficiently and calmly bring them up to speed. Never be out of reach. Likewise, in your own business, exercising the 3 important qualities of customer service means staying calm and solving problems. Start Now! download our three Self-Compassion Exercises for free, 70 Self-Reflective Questions to Ask Yourself, 10 Self-Reflection Exercises, Activities, and Techniques for Adults and Students, The 3 Best Books on Self-Reflection and Introspection, download our three Self Compassion Exercises for free. Nothing wrong with eating your Oreos Ice Cream. When the urge to share your story arises, pause and take the time to listen. A study in the Journal of Marital and Family Therapy has, however, identified mindfulness as a factor in reducing relationship stress (Barnes et al, 2007). I spend a lot of time getting worked about things that I either A. cannot change B. don't affect me in a major way C. I just need to get over it. Studying the stress experienced by social minority groups who are commonly subjected to various forms of prejudice, such as being excluded by the wider community, bullied or encouraged to internalise discrimination, Meyer developed the concept of minority stress, the experience of which can in turn lead to mental health problems (Meyer, 2007).5. And I too am drawn to blogs where I feel like the individual behind it is an old friend. William, D. K. (n.d.). Loans, ever-increasing bills, the ability to pay off credit cards, being able to live comfortably and retire when we wish all contribute to a sense of financial insecurity. It also reduced the stigma around mental health in the CHG workplace. - Q7. Dont worry about coming up with the right answersthere arent any right answers, and your answers will likely change over time. It is usually on the inside of you temples. We are surprisingly good at coming up with rational explanations for the irrational behaviors we engage in (Dahl, 2017). The pressure to conform and be seen to succeed in everyday life can encourage stress, and the aspiration towards ideals and success nurtured in the media can be unrealistic and unhelpful. Straight-forward 1 . Puppies (especially puppy breath) 12. I have begun improving- however- by approaching things from a long-term perspective. I figure Im not the only one out there who isnt perfect! Step 3. If you could accomplish only one thing before you died, what would it be? Wundts experimental technique. Often when a person is good and loving, they dont have to tell anyone; its a truth that shines from every angle of their person. Alternatives: diligent, meticulous, attentive, precise, dutiful. These are just a few of the many options you can use to personalize your customers experience and work the 3 important qualities of customer service further into your service strategy. What was the environment in which you encountered the situation? Make a list of everything youd like to say no to. 3. 7. List three things that you are? There are lots of bloggers who are very honest and genuine, and I really appreciate that. In order to relate to others, we have to share a little bit of ourselves with themyour stories can help you establish common ground with others or make you closer with them. Create a box, a vision board, or some other medium to store and display who you are and what your hopes and dreams are for the future. As a job candidate- you typically prepare yourself to sell a recruiter on all of your best skills and qualities- but you may not give much thought to discussing your shortcomings. I need to work on giving and receiving feedback that benefits the team Im working with. This makes their apprehension for your brand just the tip of the iceberg. This means refocusing your mind on positive thoughts through introspection is essential for personal ascendance and growth. He made me realize that I wasnt fully appreciating all of the great things in my life because I was constantly waiting for the next bad thing to happen. song, animal, flower, poem, symbol, jewelry, etc) why? Im glad Im not the only impatient person out thereand if you were happy and ate perfectly all the time life would be a bit dull! 1. Am I putting enough effort into my relationships? . samples of the to remember someone you were once close. Discover your Freudian personality type with our Fixation Test. Newspapers: Newspapers more than two days old should be recycled. As a rule, empower every employee to make decisions below a certain dollar amount. Reward: Your phone buzzes with a new text message. If you really get behind the things you do, then keeping up the learning process for new skills will not be a chore, but something that you actively pursue. What does unconditional love look like for you? , .2. Your diet. My family & friends 4. Essentially, the business owner built the entire customer service strategy on a cracked foundation. Knowing how to cook 17. The two causes that really get me going are sexual abuse against women and animals. Things make sense to us in our own point of view, so whats left to know? Warm weather 7. At least one positive thing that happened to or around you today; A question for yourself (you can use one of the questions from the previous exercise, a question from the lists we covered earlier, or something entirely new), but dont answer it yet; A reflection on the question you wrote the previous day for yourself and an answer to it. In these situations, exceptional customer service involves stepping outside of your standard rules to lend that hand. What can a person's eyes tell you about what they are thinking? This not only allowed employees to care for themselves mentally. The more detailed your questions and answers, the more opportunity you have to dig into some valuable self-reflection (Holothink, n.d.). Response: 4. You're compassionate toward other people. Chocolate and cheese make the world go round! A survey published by the American Psychological Association in 2012 found that as many as 70% of Americans reported suffering from workplace stress.1, Professional strain can take its toll on the individual concerned, but can also cost employers dearly, with 13.5 million sick days estimated to have been linked to stress between 2007 and 2008 in the UK alone.2. Creating affirmations is a helpful way to clear your mind and put things in perspective. (e.g. With this attitude in mind, your customer service strategy should reinforce the idea of human connection. With this important point in mind, lets move on to the questions, exercises, and worksheets that you can use to work on your own self-reflection. Your email address will not be published. Again, among your team members, no one can create happy customers if theyre not happy and supported first. Hopefully, between these examples of enacting the 3 important qualities of customer service and the three Ps, you now have a better idea of what high-quality service looks like and how to create it in your own business. Did you know that feeling unappreciated is the number-one reason customers switch service providers? If you find other activities that work better for you, feel free to focus on thosebut wed love for you to come back here and share with us what works. If you do, you are in good company. What were the things you oyed d Instead of stressing about the things out of your control, take power of your life and consider all the things you can control. These 10 questions are great ways to jumpstart self-reflection (Woronko, n.d.): The following 30 questions are questions you can ask yourself every day to get to know yourself better (William, n.d.): Finally, the following 30 prompts and questions are great ways to put your journal to use (Tartakovsky, 2014): Aside from the questions and prompts listed above, there are many exercises and activities that can open you up to valuable self-reflection. 11. . 10 must-have apps for your phone 9 Amazon Prime perks you're probably not using 5 tech things that are waste of money 5. Anything else, go to the next person. If I could talk to my teenage self, the one thing I would say is . Answering interview questions about areas in which youre lacking may make you feel vulnerable- but you can frame in it a positive context by providing relevant examples of times when you have successfully achieved self-improvement. Awwthanks, Laura! Like really bad. Be good to your friends and they will be good to you. 6. Here are sixty things to be grateful for in our lives: 1. The jury is the trier of facts. Write down the questions, then write down your answers to the questions. . and Kim, D. (1993). Its also guaranteed to make them feel heard, increasing the chance they turn into a regular. It's an incredibly effective and low-tech way to make life easier. Of . I try to stick to the 90/10 rule during the week and the 80/20 rule during the weekend. So trueblogs only show a tiny glimpse into someones reality. Don't ever pick me for your teamunless it's dancing. Be open to the fact that you might one day feel totally different about something that you believe to be fixedand that includes your sticking points, the unchangeables you thought were forever set in stone. This test will see how you react in stressful situations. Three character traits that I am working on include patience- assertiveness and being outgoing. I don't really know, but they are up there. After all, perfect is boring! Cohabiting can bring a host of problems, from the loss of a personal breathing space to having to adapt to the different habits of a partner. What does this tell you about your beliefs? Since then, theyve served more than 75 employees on a consistent basis. How the life changes caused by experiencing major events can affect stress levels. To get an idea of why the three Ps matter, first, lets break down what they are. Below are a few examples to kickstart your positivity. Disney+ / Lucasfilm. It would be pretty impossible to be positive, patient, and 100% healthy all the time right? Take a moment to repeat details you don't want to forget, like names, addresses, or special . Dont forget to download our three Self Compassion Exercises for free. I can definitely improve on many things. You should not take this as an opportunity to overshare- but to reveal a few relevant examples that show you can recognize areas needing improvement. (Then, follow through and learn more about that topic.) The ability for humans to perceive, create, and share. The third most commonly posted topic was relaxation, which includes things such as being able to sleep in or having extra time to sit down and eat breakfast in the morning before classes. Its only fair to those who read your blog. Meld differentiation of outputs, the students may present their tasks in different s via class report, talk show, news report, etc.. There are few times in our lives we are uglier than fresh after heartbreak, so that's a good place to start. Are these the three things that I'm truly the most thankful for? . Here are several things that don't meet the definition of matter: Time Sound Sunlight Rainbow Love Thoughts Gravity Microwaves Heat Memories Information Reflections Energy Other examples include dreams, magnetism, radio, and hate. You have come this far. This book will introduce the reader to Naikan, a method of quiet self-reflection that originated in Japan. Despite the health-related drawbacks of experiencing stress, it can also impact our performance in more positive ways. Yalch, R.F. Dont worrywe all have a disconnect between what we say and what we do. 11. Keep your focus on the big picture when you bring up issues, or you risk turning a small issue into a much broader problem (Bates, 2012). song, animal, object, symbols, etc.) Grabbing your phone becomes associated with your phone buzzing. The Three Ps of High-Quality Customer Service, Practicing Professionalism in Customer Service, Maintaining A People-First Attitude in Customer Service, Creating Superfans Podcast Episode 13: Ron Holt, 3 Tips You Need To Know Before Starting Your Own Business. This is partially because I am working on being more outgoing. Making mistakes and failing is part of being human. The three things that we are not can be listed as under: As it is not specified whether we are required to provide nouns or adjectives as an answer the answer is provided for both. 48 Things I Know for Sure. You accept people for who they are and try to keep an open mind. In this 1.5 hour session, I'll share what you should know when preparing for product design portfolio. The ability to compromise when appropriate is another trait I need to hone. 10. This means refocusing your mind on positive thoughts through introspection is essential for personal ascendance and growth. VIDEO COMING AFTER THE LIVE CONVERSATION ON YOUTUBE COME AND JOIN US! If you dont make the time and effort to refocus your mind on the positive through introspection, you wont give yourself the opportunity to grow and develop. Repeat, Repeat, Repeat. 3. Owning a restaurant 5. Knowing this, my friend offered these customers additional support meetings, so they could learn the system with her help. what did Darwin discover in Argentina? Eat them (Never eat mushrooms unless they have been identified by an expert as being safe. Mastery is a life long task and there is no time to waste. Why? Am I pushing myself to be something Im actually not? 1. . Do you sometimes take time to clarify your values in a moment of doubt or uncertainty? An empathy map can help you engage in a valuable and informative process of self-reflection, using all of your senses to help you identify your needs and the disconnections between what you say and what you do (Kos, n.d.).