Your own home. For more information, contact the HSE Gas Safety Advice Line on 0800 300363. Small repairs and odd jobs Domestic help Meals delivery All services . Internal deterioration such as damage to carpet, walls etc. Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. Crawley Homes has implemented a new housing IT system. You can change your cookie settings at any time. To make sure your home is a good working order, we plan buildingmaintenance. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. A common problem that arises in many homes is condensation and mould growth. Find top links about Crawley Homechoice Login along with FAQs, videos, and more. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Tenant and Leaseholders Housing Repairs Review questionnaire. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Introductory tenants are usually limited to minor improvements like redecorating inside. How we can help young people in Crawley with housing issues. This site is powered by Granicus. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. Repair loan can be awarded up to 5,000 to meet the cost of repair works. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . All rights reserved. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. Browsealoud Accessibility News. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Requesting online means you can: make your request at any time of day or night. If you are dissatisfied with the service you have received, you should contact the relevant department. Join our housing register and apply for council housing. Last . The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. Information about ourAnnual Gas Safety check and how to maintain your central heating. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Our team works to improve housing conditions for tenants renting privately in the borough. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. LinkedIn sets the lidc cookie to facilitate data center selection. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. Fire safety information for your council house or flat. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. Previous. Discretionary Loans Information (PDF, 86.6 KB). Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. For further information and guidance see Bogus callers and phone fraudsters. Exchange Tower A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. null. visit our Code of Conduct page which will guide you through the process. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. Buying a council property. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. Applicants for both the above schemes are subject to a Financial means test to determine eligibility. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. These services include waste management, housing, planning, leisure, taxation, environmental and community services. London The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. E6 2JA. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Special circumstances for accepting a review after 1 month has passed may be considered. After a ten-week mental health and wellbeing programme, which involved table tennis classes and fitness workshops, a number of residents at Trellick Tower in North Kensington got the opportunity to show off their new skills to Great Britain Paralympic table tennis gold medalist, Will Bayley MBE. Here at the council we have a thought process to ensure we get the best possible deal for both the organisation and our residents. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Somers Orchard - former Horatia and Leamington Houses site. Failure to do so could give you grounds to make council house disrepair claims against them. The outcome and lessons learned will be logged to ensure continuous improvement of our services. Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. These may subsequently be treated as a complaint if we dont deal with the original request. The pattern element in the name contains the unique identity number of the account or website it relates to. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . *Working hours: * 37 per week. Housing. See our Housing repairs, maintenance and planned works policy (PDF, 664.88 KB). We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services. Was this review helpful? Harbour Exchange Square Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Under the Freedom of Information Act, please can you supply the following information: 1. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Necessary cookies are absolutely essential for the website to function properly. These cookies do not store any personal information. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. This website uses cookies to improve your experience while you navigate through the website. Living in a state of disrepair can have very serious effects on your health and wellbeing. The council should repair any damage caused by maintenance or building work. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. Telephone: 0300 061 0614. Sheltered housing and extra care. This cookie is used to store the language preference of the user. Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. A request for a service (e.g. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. You need our permission to carry out alterations or improvements on your council house. Repairs. We are committed to dealing with all complaints equitably, comprehensively, and in good time. Assessment of housing need under the Housing Act Part V11 (Homelessness). Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. Complaints should be made as soon as possible after the incident and no more than 6 months from the event or issue being complained about. These include: Rent enquiries including difficulties paying your rent Mutual exchange. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. Hotjar sets this cookie to identify a new users first session. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. The number of organisations that expressed interest in the tender. Corporate purchasing card services for the London Ambulance Service. The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Next . If it is an emergency and you do not let us in, we may force entry. If necessary, they will arrange to remove or seal it (through our repairs team). Visit us. If you are a tenant, please report your non-emergency repairs online. Apply for HMO licence. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. Completion of the Stage 2 review concludes our complaints process. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. You can request a repair to your council property to fix an urgent problem. The money owed will be recovered whenever the property is sold in the future. Wates Living Space has launched a new service to help social landlords to prepare their housing stock to meet zero carbon obligations. Hotjar sets this cookie to detect the first pageview session of a user. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. We are committed to delivering high quality services and we aim to achieve the highest possible standards. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. The pattern element in the name contains the unique identity number of the account or website it relates to. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. Map. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Council housing in Crawley is a mixture of flats. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. 701 were here. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. To provide you with the best online experience we use a range of essential site cookies. Council housing repairs Report a repair You can request a repair online. This applies to all properties where gas can be used. More. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. In December 2022 the paid and 65 were out of borough. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. However, despite our best intentions and hard work, things can sometimes go wrong. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. The London Borough of Camden Council. Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. Hotjar sets this cookie to detect the first pageview session of a user. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman We can help make it easier and more accessiblefor you to live in your council house. This is a True/False flag set by the cookie. Housing repairs. Official Facebook page for Crawley Borough Council. Dont include personal or financial information like your National Insurance number or credit card details. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. List. All rights reserved. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. Before you contact them, they will expect you to have given us a chance to deal with your complaint. These cookies will be stored in your browser only with your consent. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. A stopcock is a valve for turning the cold water system in your home on and off. This contact information is for council tenants only. Our aim is to sort as many complaints as possible at the first point of contact. They don't deal with repairs or anti-social behaviour issues. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Find out what repairs we can change you for and what is included in your rent. Write by: . Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns.