If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. Ask if they want you to dispose of it or return it to them. Do not refund first and try to appeal after. This is why I take photos of the item with the eBay paperwork. PayPal Seller Protection exists to help sellers trade confidently on eBay. 04:28 PM. Seller deleted listing immediately after purchase? This is what people are doing nowadays, so selfish. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. 09-10-2020 The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. I'll go over how it happened, what I did to fix it, and how you can. And while I'll be cordial, it doesn't bode well. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It's tough dealing with customer service when they're all Filipinos who don't understand or care. You purchased a specific quantity of an item, but received the wrong amount. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Sizes: XS to 2XL. 09-10-2020 The buyer received the wrong item. Because the seller sent a lighter instead of a $600 Gucci wallet. It's so unfair to write eBay sellers off like a bunch of cheap scammers. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Other platforms I never had a problem with over 6 years. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . This time, I accidentally sent an ebay buyer the wrong item. Press question mark to learn the rest of the keyboard shortcuts. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. 04:18 PM I can't really remember what specific package I mailed it in. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. 1.6K 17K views 1 year ago Every so often mistakes will happen. Cheaper seller scam: Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. Ebay always takes out the fees and send the remaining money to the Bank on file. Unfortunately for you, the item is a replica of the one you sent. It certainly looks a much darker top in the listing. However, for large packages and certain types of express service, UPS is the cheaper . Is this person trying to scam me and going to the lengths of altering the package and using a different item?? How were you able to call eBay? FedEx. As you sent it recorded delivery I am assuming it had some value to it. At first, it might seem foolish to pass up a generous offer, but often its a trap. If they do then you have to either refund or call eBay and try to make your case. The item is missing parts or features, and this was not disclosed. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. How do they sell my exclusive manufactured trademarked product for lees than I do?? By ARTHUR WRIGHT. I did buy the shipping label through ebay. Dispute the refund. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. If so, it's definitely not a package I've sent out. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. Thx for the link to reporting a buyer theres a couple people I need to report. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Is eBay likely to refund the buyer? What if the buyer is not trying to rip you off but simply made a mistake? Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. And third, we started to build PayPal's business off eBay. They can claim the item was not received, claim a refund and make off with the expensive item. All sales are final after the buyer rates the seller or 3 days after delivery. The buyer confused me with another seller. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". - edited It sucks. So supervisor said I will close the case in your favor. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. Most of them are happy new year banners being returned in Febuary. or the buyer? I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. 05:05 PM. The status says the item was "Delivered to agent," so the item shows as delivered. Buyer sent me picture of something different in the box. They readily cooperate with law enforcement. So eBay accepted the return. You have to make them paying you off a better deal than the hassle you will continue causing for them. Lol either way I wasnt surprised. Somewhat new, never had this happen before. In this case, the purchase may be completed without flaw. The item ordered was a coil of hook & loop tape. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Save the case number that the USPS gives you. This sounds exactly like the issue Im having! Gift card scammers reach out to victims by phone, email, or social media. New replies are no longer allowed. 26-05-2020 Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). You can report an issue with a seller to eBay directly here. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. 01:24 PM. If the shipped item was sold for under $750, delivery notification is adequate proof. I have to take her to court! I don't want to leave anyone in the lurch, but I'm not sure what more I can do. 05:49 AM. If the package was mixed up, it would have happened there. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Has she possibly got you mixed up with a different seller ? The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Keep choosing to the end, then scroll down and your contact options will be at the bottom. Example: The listing said "new," but the item was clearly used. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. You end up owning expensive packaging, without the desired product. by asking the buyer questions or calling the post office? They look the same to me.. on Our app will file a claim in your stead, saving you time and a potential headache. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. I manufacture them myself and sell for only one price. There is no way to dispute a transaction once its finalized in this way. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. They aren't. I was hoping it was a post offcie mix up. Then find one of the facebook groups for sharing scammy ebay users and share his username. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. Report a buyer if you think they have acted illegally or fraudulently here. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. The buyer then tried to repeat that same scam several times. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Was full of marks. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. It WAS new in the box. The email will state that the payment will be released to you once you have proven that the goods have been sent. If they bring eBay into this, do I stand any chance at all? As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. So unfair. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received.